Are you feeling frustrated due to the constant ‘LAN cable is not connected’ alert or error appearing on your PS5? 🤔 Don’t worry; we are here to explain the root of the issue and provide you with several solutions to make the alert go away. 🥳
When you connect your PS5 to the internet, you will gain access to a variety of features. These include online multiplayer gaming, access to the PlayStation Store, and access to media streaming services such as Netflix and Hulu. You will also be able to download and play games from the PlayStation Now library. Additionally, you can access exclusive content, such as early access to exclusive games, discounts on games and other media, and exclusive content like themes.
Even if you have chosen one of the best DNS servers for your PS5, you may still encounter network issues like slow download speeds, DNS errors, or connection drops. These problems can be a major inconvenience, preventing you from taking advantage of the many benefits of an online connection. These include online play, PS Now, and PS Plus, all of which are essential for unlocking the full potential of your PS5. If you cannot connect to the internet, you may miss out on the features that make the PS5 such an enjoyable experience.
The error message “LAN cable is not connected” indicates that the PlayStation 5 is not detecting an Ethernet connection. This could be due to a faulty Ethernet cable, a loose connection, or a problem with the router/modem. To fix this issue, check the Ethernet cable for any signs of damage, tighten any loose connections, and restart the router/modem. If the problem persists, then it could be an issue with the router/modem itself.
So without further ado, let’s dive deep into the topic and explain what is actually LAN connection, what are the causes for PS5 keeps saying the “LAN cable is not connected”, and what could be the possible fixes! 👇
What Are the Steps For Setting Up Ethernet on PS5?
To set up a wired LAN connection for PS5, you will need an Ethernet cable, a modem, and a router.
- Connect one end of the Ethernet cable to the PS5 and the other end to the modem.
- Connect the modem to the router using another Ethernet cable.
- Turn on the router and the modem.
- Go to your PS5’s settings and select “Network” from the menu.
- Select “Set up internet connection” and then select “LAN cable”.
- Follow the on-screen instructions to finish setting up the connection.
- Once the connection is established, you should be able to access the internet on your PS5.
How Do I Know if My LAN Cable is Working on PS5?
To determine if your LAN cable is working for your PS5, you should first check that the cable is properly connected to both the PS5 console and your router. If the cable is correctly connected, you can check the connection status in the PS5 network settings.
If the connection status shows as “Connected”, then your LAN cable is working correctly. If the connection status shows as “Disconnected”, then your LAN cable is not working, and you should double-check the connection and try a different cable if necessary.
How to Know if My LAN Cable is Broken on PS5?
You can test your LAN cable by connecting it to another device and running a network speed or ping test. If the cable is broken, the test will fail.
You can also visually inspect the cable for any signs of damage, such as fraying or cuts. If you are using a wireless connection on your PS5, you can try using a different channel to see if the connection improves. Look for signs of fraying, cracking, or other physical damage.
If you don’t see any physical damage, you can then check the connection of the cable by plugging it into another device and seeing if it works. If the cable is still not working, then it is likely broken and needs to be replaced.
If your internet connection is frequently dropping or running at a slow speed, it is possible that you have a faulty cable. If there is a tear in the cable, it can disrupt the internal wiring and cause a short circuit. To fix this, you can try straightening the cable by hand. If this doesn’t work, then you should use a cable tester to check for any errors in the connection. If the cable is damaged beyond repair, then you will need to replace it.
What are the Causes for the PS5 “LAN Cable is Not Connected” Error?
1. Faulty Cable
The most common cause of the PS5 saying the LAN cable is not connected is a faulty cable. The cable might be damaged, or it might not be plugged in properly. Make sure to check the cable for any signs of damage and to ensure that it is properly plugged into both the PS5 and the router. If the cable is damaged, it may not allow a connection to the PS5.
2. Network Issue
Another possible cause is a network issue. Check to make sure that your router is working properly and that it is connected to the internet. If you are having trouble connecting to the internet, it could be due to a router issue, or it could be due to an issue with your internet service provider. It can also be because of Issues with your ISP; that is, it could be due to a slow connection, a service outage, or a misconfigured modem or router.
3. Incorrect Settings
Another possible cause is incorrect settings on the PS5. Make sure that the settings are correct and that the PS5 is connected to the correct network.
4. Driver Issue
A driver issue could also be causing the PS5 “LAN cable is not connected” error. Make sure that the correct drivers are installed and that they are up to date. You can download the latest drivers from the official website for your PS5.
5. IP Address Conflict
This occurs when two or more devices on the same LAN have the same IP address assigned to them. This can cause one or both of the devices to not be able to access the internet.
14 Fixes for the PS5 LAN Cable Not Connected or Disconnected Error
1. Check The Ethernet Cable
The first step in troubleshooting a PS5 LAN cable disconnect is to check the Ethernet cable. Make sure the cable is firmly connected to the console, and the other end is properly inserted into the router/modem. If the connection appears loose or damaged, replace the cable with a new one.
2. Power-Cycle or Restart The Router/Modem
Unplug the power cord from the router/modem and wait for 30 seconds before plugging it back in. This will reset the router/modem and hopefully resolve any connection issues.
3. Check The Network Settings
If the PS5 is having trouble connecting to the internet, it is likely due to improper network settings. To troubleshoot this issue, you should first check the network settings on the PS5. You should check the settings for the LAN port, including whether it is enabled, the IP address, and the DNS server.
First, you need to check if the network settings are properly configured in the Settings menu. Go to Settings, then Network. From there, make sure all the settings are correctly filled in. If you need help with this, consult your home network’s manual or contact your ISP.
Head into the PS5’s network settings to make sure the connection type is set to “Wired” and not “Wireless”. If it is set to “Wireless”, change it to “Wired” and save the changes. For this, we will run a network test, and if it passes all the tests, it means there is no problem with the network.
4. Restart The Console
Restarting the console is one of the simplest and most effective ways to fix the PS5 LAN port issue. When the console is restarted, it resets the networking components and refreshes the system’s connection to the router. This process can help to reset any glitches or errors that may be causing the issue. If the issue persists, then it may be necessary to contact customer service for further assistance.
The process of restarting the console varies depending on the make and model of the system. Try restarting the PS5 console by pressing and holding the “Power” button until it turns off. Wait a few seconds before turning it back on. This will refresh the network connection and could resolve the issue.
Reset the system to its default settings. It can also be used to clear the memory of the console and start with a clean slate.
5. Check the Network Firewall Settings
The issue can usually be resolved by making sure that the Network firewall settings are properly configured. The firewall settings must be adjusted to allow the PS5 console to connect to the internet. This can be done by adding the PS5’s IP address to the list of approved devices in the firewall settings in the network device (i.e., the router).
When setting up a firewall, it is important to configure it correctly. This includes setting the right levels of security, such as what types of traffic should be allowed and which should be blocked. It is also important to regularly review the firewall settings to ensure they are up-to-date and effective. Regularly updating the firewall and monitoring its activity can help ensure your network is protected from malicious activity.
Once this is done, the console should be able to connect to the network without any problems. It’s important to note that the changes made to the firewall settings may need to be repeated if the console is moved to a different location or if the router is reset.
Some routers have a built-in firewall that can block certain ports which the PS5 uses to connect. Check the router’s settings and make sure the ports are not blocked.
6. Check the ISP
Checking the Internet Service Provider (ISP) is a crucial step. By checking the ISP, you can determine if there are any problems on their end that could be causing the issue. The ISP might be able to provide additional assistance or suggest a workaround that could fix the issue.
Some ISPs have outdated firmware on their routers/modems that can cause issues with the PS5. Contact your ISP and ask them to update the firmware on the router/modem.
7. Factory Reset Your PS5’s Settings
Deploying Factory Reset Your PS5’s Settings involves following a series of steps to reset the settings on the Playstation 5 console.
In order to factory reset your PS5:
- First, turn off the console.
- Next, press and hold the power button for at least 7 seconds until the console beeps twice.
- Then selecting the Reset option from the menu.
- After that, you can select the restore default settings, which will reset all settings to their default values. This will erase all data stored on the console and reset any system settings
- that may have been changed.
8. Using PS5 Safe Mode to Restart
Safe Mode on the PlayStation 5 (PS5) is an important tool for troubleshooting and fixing issues with your console. It can help to restore your PS5 to a working state. By using Safe Mode, you can reset the console’s settings and perform a system restart or even update the system software. To enter Safe Mode, make sure the PS5 is turned off.
From here, you can perform a variety of operations, such as restoring your console to its default settings, updating the system software, or downloading the latest version of the PlayStation Network. You can also choose to exit Safe Mode without making any changes.
So press and hold the power button for 7 seconds until you hear a second beep. This should cause the console to enter Safe Mode. Once you’re in Safe Mode, you can choose from a number of options. To restart your PS5, select the “Restart PS5” option. This will restart your console and apply any changes you’ve made while in Safe Mode.
Following are the steps to restart your PS5 in Safe Mode:
- If you need to update your system software, select the “System Software Update” option. This will update the console to the latest version.
- Once you’ve finished making changes in Safe Mode, select the “Exit Safe Mode” option to restart your console.
- This will apply any changes you’ve made and return you to the main menu.
9. Change the DNS Server Settings
Next is to make changes to the DNS server settings to solve the PS5 “LAN cable not connected” issue. This could involve changing the IP address, editing the configuration file, or setting up a static IP address. In this case, changes need to be made to the DNS server settings in order to resolve the issue.
After the DNS server has been restarted, the user can test the connection to the LAN to make sure that the issue has been resolved. If the connection is still not working, then additional changes may need to be made.
This could involve setting up a static IP address for the LAN cable, editing the configuration file to allow for the connection, or changing the IP address of the DNS server. Once the changes are made, the issue should be resolved, and the LAN cable should be able to connect.
Following are the steps to follow when making changes in the DNS server:
- Go to Network and then to Set Up Internet Connection.
- Then select Advanced Settings to make further changes.
- Now here comes the DNS Settings, and we change from “Automatic” to Manual.
- Now set the Primary DNS and Secondary DNS to 126.96.36.199 and 188.8.131.52, respectively.
10. Update the Firmware Version of Your Router
It is done to improve the performance of the device, add new features, or fix a bug or an issue with the current version of the device. In this case, you may need to deploy the firmware version of your modem to solve the PS 5 LAN cable not connected issue. This process would involve downloading the new firmware version and then restarting the device to ensure that the new settings and software are applied.
- Identify the make and model of your router/modem.
- Download the latest firmware version for your router/modem from the manufacturer’s website.
- Connect your computer to the router/modem using an Ethernet cable.
- Navigate to the Firmware Update section and upload the downloaded firmware version.
- Confirm the upgrade and wait for the process to complete.
- Reconnect your devices to the router/modem and check if the issue is resolved.
11. Set up a New Connection
In this case, the deployment process would involve setting up a new connection to solve the PS5 “LAN cable not connected” error. This could involve setting up a new network switch, connecting the PS5 to the network, and configuring the network settings so the PS5 can access the internet.
- Unplug the LAN cable from the computer and router.
- Inspect the LAN cable for any visible signs of damage or fraying.
- Replace the LAN cable if necessary.
- Connect one end of the LAN cable to the router and the other end to the computer.
- Turn on the router and computer.
- Check the connection status on the computer.
- Open the Network and Sharing Center on the computer.
- Select “Change Adapter Settings” and right-click on the network adapter associated with the LAN connection.
- Click “Properties” and select the “Internet Protocol Version 4 (TCP/IPv4)” option.
- Click “Properties” again and select “Obtain an IP address automatically” and “Obtain DNS server address automatically”.
- Click “OK” and Check the connection status on the computer.
12. Switch to a Different LAN Port
Switching to a different LAN port is a troubleshooting step that can be used to solve the PS5 “LAN cable not connected” issue. This involves connecting the PS5’s LAN cable to a different port on the router. By connecting the PS5’s LAN cable to a different port, you are essentially creating a new connection between the PS5 and the router.
This can help to identify if the issue is with the PS5 or the router. If the connection is successful when the PS5’s LAN cable is connected to a different port, then the issue is likely with the previously used port. If the connection is still unsuccessful, then the issue is likely with the PS5 itself.
This can help to eliminate the possibility of a faulty port, a loose connection, or an incorrect port configuration being the cause of the issue. It is important to note that you should use a LAN port on the same router as the one the PS5 is currently connected to. Additionally, it is best to use a LAN port that is not being used by any other device. By doing this, you can ensure that the new connection is not being impacted by any other device or network traffic.
This helps to isolate the issue to the PS5 itself and can help to identify any potential faults with the console or its connection to the router. This can help to identify any configuration problems with the PS5 or the router and can help to resolve the issue quickly.
To set a new cable wire to the system, go to Networks in Settings and click on Set Up Internet Connection, and then set the new wired LAN.
13. Get a LAN Cable That Fits the PS5 LAN Port
In order to connect the PS5 to a router or switch, the correct type of cable must be used. PS5s have a specific type of LAN port, so a LAN cable designed specifically for the PS5 must be used in order to ensure a secure connection. This type of cable is designed to fit the PS5’s port and provide the best signal strength.
A LAN cable (or Ethernet cable) is a cable that is used to connect a computer, console or another device to a router or modem. To connect the PlayStation 5 to a router or modem, you’ll need a LAN cable that fits the PS5 LAN port. The PS5 requires an Ethernet cable that has an RJ45 connector with 8 pins. Make sure the cable you purchase is rated for at least 100 Mbps, with a minimum length of 2 meters (6.5 feet).
Using a LAN cable that is designed for the PS5, the “PS5 LAN cable not connected” issue can be resolved.
14 . Contact Sony Support
If all else fails, contact Sony Support for further assistance. They can help troubleshoot the issue and provide additional solutions.
To contact Sony Support, you can do the following:
- Go to the Sony support website.
- Select the product category (e.g. “Television & Home Theater”) and the specific product (e.g. “PlayStation 5”) from the dropdown menus.
- Click the “Contact Support” button and follow the prompts to select a contact method (e.g. phone, email, chat).
Alternatively, you can try contacting Sony Support through one of the following methods:
- Phone: You can call Sony on their official number for assistance with your PS5.
- Social media: You can try reaching out to Sony support through social media platforms such as Twitter or Facebook.
- Retail store: You can visit a Sony retail store or an authorized service center for assistance with your PS5.
- It’s important to note that Sony Support may be able to offer more detailed and specific assistance if you have your PS5 serial number and model number available when you contact them. You can usually find these numbers on the back or bottom of your PS5
To summarize the article on how to fix the PS5 error “LAN cable is not connected,” we’ve discussed what could be the different reasons behind the error and 14 different ways to solve the error.
It is likely that your PS5 is not detecting an active LAN cable connection. Check to make sure that the LAN cable is securely connected to the console and to the internet router, as well as check the router settings to make sure that the connection is active. If the issue persists, try using a different LAN cable or contacting your internet service provider for further assistance.
Finally, feel free to share your views in the comments section below:
- Which type of LAN cable would you prefer for connecting your PS5?
- Have any of the above solutions been useful to you?
- Have we overlooked any repairs? If so, please leave a comment to assist others.
Hope you find this guide helpful 😃 do share it with your friends 🧑🤝🧑 to help them in resolving this issue, and let us know in the comment section below 👇 which fix best suits you.
Frequently Asked Questions About the PS5 LAN Cable Not Connected or Disconnected Error
What Could Be Causing My PS5 to Lose Its Connection to The Internet?
It is possible that your PS5 is disconnecting from the internet because of a weak or unstable connection. This could be due to a poor router, too many devices connected to the same router, or interference from other electronics. It may also be due to a problem with the PS5’s network settings or a bug in the PS5’s software. If none of these seem to be the issue, you should contact device customer support (Fix 14) for further assistance.
These could include a weak or inconsistent internet signal, a faulty router or modem, a low bandwidth connection, or insufficient bandwidth from your ISP. Additionally, some games can require a lot of bandwidth and cause your connection to drop if your internet isn’t fast enough.
If your PS5 is losing its Internet connection, start by unplugging your router and console from the wall outlet for some minutes (Fix 2). Next, make sure your router’s firmware and PS5 system software are up-to-date. Additionally, you can try altering the Wi-Fi band settings.
What Is Meant by LAN Cable Disconnected from The PS5?
The LAN (Local Area Network) cable disconnected error in PS5 refers to a connectivity issue where the console is not able to establish a connection to the router or the internet. This could be due to a few reasons, such as an incorrect cable, a faulty cable, or a bad connection between the console and the router. If the LAN cable is disconnected, the console will not be able to connect to the internet and, therefore, will not be able to access online services such as playing online games or downloading updates.
What Type of LAN Cable Is Compatible with The Ps5?
The PS5 uses a high-speed HDMI cable to connect to a TV or monitor. This cable supports up to 8K resolution and Dynamic HDR, as well as a maximum data transmission rate of 40Gbps. This cable is also backward compatible with HDMI 2.0, meaning it can be used with older TVs and monitors as well.
The PlayStation 5 (PS5) is compatible with a Category 5e or higher UTP (unshielded twisted pair) Ethernet cable. This type of cable is used to connect a computer or other network device to a router or switch. It is also used to connect two network devices to each other. Category 5e is a type of Ethernet cable that is capable of transmitting data up to 1000 Mbps.
The PlayStation 5 console uses an Ethernet cable ( CAT 5 or CAT 6 cable) to connect to the internet. It is best to use a CAT 6 cable as it is capable of supporting faster speeds than a CAT 5 cable. Additionally, a CAT 6 cable is less likely to suffer from interference than a CAT 5 cable.
Does a LAN Connection Provide Faster Speeds For The PS5 Than a Wi-Fi Connection?
The answer is yes. LAN, or local area network, is typically faster than Wi-Fi for PlayStation 5 gaming. This is because LAN is a wired connection that provides a more direct and reliable connection between the console and the router, meaning the data transfer rate is much faster than Wi-Fi. A faster connection can result in reduced latency, improved stability, and less lag.
Is it Better to Use Ethernet For PS5?
Ethernet is not necessarily better for the PS5. It depends on your individual needs and situation. If you have a lot of devices connected to your network, or if you need the highest possible speed, then you should use a wired connection over Ethernet. Ethernet is a type of networking technology that is used to connect computers and other devices together.
First, Ethernet will generally provide a more reliable, consistent connection than Wi-Fi. Additionally, Ethernet is usually faster than Wi-Fi, so you can expect lower latency and a better overall gaming experience. Ethernet is a wired connection, so you won’t have to worry about interference from other nearby wireless devices, like smart TVs and mobile phones.
It is a reliable and secure way to send and receive data. Ethernet is a good choice for gaming because it has a fast connection speed, and it is relatively easy to set up and configure. Ethernet connections also tend to be more reliable than wireless connections, so there is less chance of lag or other issues when gaming.