How to Fix Taobao Website Not Working or Loading?

Have you ever found yourself in a desperate situation where the Taobao website is not working or loading?

Imagine that you had been hustling and busting for an entire month at work, so you could never afford to purchase your long-desired items in your Taobao shopping cart. However, such excitement quickly diminished as you encountered the greatest obstacle to humankind since the creation of the Internet, where the webpage refuses to load or work!

Annoyed you were, channeling and mustering all the energy stored in your body’s cell, you rapidly spammed the refresh button over and over in hopes that the website would load or work. But to no avail, such an effort quickly turned futile, as you began questioning the root cause of such an issue where the webpage would state either: 

• “Your Internet access is blocked.”
• “This webpage is not available.”
• “This site can’t be reached.” 

 

If not, the browser would suggest you to: 

• Check your connection
• Check your proxy and firewall 
• Running a Windows Network Diagnostics

Hence, you decided to unveil your most trusted yet intelligent smart devices to aid you in your quest to pursue “happiness” through trying to make purchases on Taobao with no sign of slowing or backing down. Furious you are, as you stumbled upon a similar issue on your desktop/laptop, where the Taobao app would fail even to load or work, as you gradually began to succumb to agony for losing out on the best possible flash deals and promotions for your long-desired items.

Fret not! You are not alone! The scenario above is a common issue experienced by most avid online shoppers like yourself, where encountering issues like Taobao’s webpage or app not loading or working has become a norm. Arguably, such issues may not necessarily be the end user’s problem but may potentially be the company’s problem on their end. 

 

Therefore, this guide will show you the reasons why Taobao’s website, web page, or app is not loading or working, where there are 9 fixes to overcome such issues faced by understanding 5 likely causes of those problems and help you decide on what troubleshooting method(s) you could implement and adapt to so that you could access into Taobao’s webpage or app correctly again.

 

Note: This guide will be helpful to avid online shoppers that enjoy making purchases on Taobao, be it on their desktop (Windows & macOS), laptop, or smart devices like your smartphone (iOS & Android) or tablet. Also, the ways of overcoming the issues would be explained in a digestible yet informative manner where readers of all ages could understand and grasp it quickly, along with relevant screenshots.

For more help navigating Taobao and resolving platform issues, check out our other complete guides:

• How to Ship From Taobao? – Issues, Tracking, Pricing, Consolidate, Etc.
• How to Request a Refund or Return Goods/Items on Taobao?

 

 

Why Are You Facing Issues With the Taobao Website Not Working or Loading Properly?

1. Your Firewall & Antivirus May Be Interfering

Have you ever encountered an error stating that “This webpage has been blocked” while trying to access Taobao’s webpage? Well, this is not something unfamiliar that most Internet users would experience from time to time. This could be associated with your firewall or antivirus settings, as it deprives you of accessing a particular webpage due to your region or the network you are connected to.

 

You might not realize that the pre-existing Windows’ or MacOS firewall default settings were not changed after purchasing your desktop or laptop. And sometimes, you might not recognize that the antivirus that you bought to replace Windows’ own antivirus and firewall was also not changed until you decided to open Taobao’s webpage, where it ceased to load or work.

Therefore, to verify if this is the cause of the issue, we recommend changing your firewall and antivirus settings (Fix 1).

 

 

2. Proxy Settings

Another possible reason you could not access Taobao’s webpage is your proxy settings on your Windows or macOS. Hence, you would also experience a prompt error message stating: “This site can’t be reached” on your browsers like Google Chrome and Safari. Yet again, this could also be due to your Firewall or Antivirus, as mentioned previously. So, we recommend trying Fix 2.

 

What is a Proxy?

In simpler terms, a proxy is like a filter whose main job is to route existing traffic like a server and redirect your traffic to your browsers like Google Chrome on Windows or Safari on macOS. 

 

How Is a Proxy Different than A VPN?

A proxy does not offer any form of protection or encryption of your data, despite it acting like a server to redirect your traffic over your browsers. Meanwhile, a VPN (Virtual Private Network) is a secured connection that tunnels other traffic through that also includes protection and encryption of your data.

 

 

3. DNS Settings

Another reason could be linked to the fact that your ISP (Internet Service Provider) has automatically assigned your DNS server for your connection along with your IP address which may be interfering with your web browser establishing a relationship with the Taobao web servers and in conjunction unable to load up the website correctly. Hence, this may affect Taobao’s webpage from loading or working due to the assigned DNS server by your ISP.

Therefore, for this case, we recommended checking Fix 3 to change your DNS configurations and to see whether that solves the Taobao website issue.

 

What is a DNS?

In simpler terms, a DNS server is like a phone book for the Internet.

For example

• A URL for a webpage like (www.taobao.com) is the name that you wish to call.
• A DNS Server is like a phone book
• While your IP Address is like a phone number.

 

This is where your IP address kicks in, as it would identify computers on the Internet, like phone numbers, like the telephone network system. Bear in mind that each Internet service provider often obtains IP addresses from their designated authorities. You will notice that the Internet service provider you subscribed to typically would provide you with an IP address when you are connected to their network.

Reflecting on Taobao itself, your desktop, laptop, or smart devices would have to know Taobao’s IP address to communicate with the server. To acquire Taobao’s IP address, it would have to rely on a DNS server to search for the IP address of www.taobao.com. Hence, knowing the IP address of Taobao from a DNS server is paramount for the webpage to load or work.

 

 

4. Browser Extension – Adblocker

Remember when you were casually browsing through the Internet, binge-watching YouTube, Twitch, or Netflix content, only to be halted by a series of notorious ads in between scenes? Then, you decided to search for the best available browser extensions like uBlock Origin and Adblock Plus to download Adblockers to disable those pesky ads from ever popping up on your Windows, macOS, or smart devices. That might be a reason for Taobao’s webpage not loading or working. 

Adblockers typically block inbound and outbound traffic between the website’s domain (like Taobao, for this case) and the user’s browser. In addition, the article did state that such adblockers extension may cause interference with the user’s browsing experience on a particular website, like Taobao in this case, by blocking away domains that load ads and ultimately stopping information from being sent from the browser to any domains that collect data on its users. Perhaps, this may be why your Taobao webpage is not loading or working, as the adblocker has flagged it as a domain that collects data on its users.

With that said, you may refer to Fix 4 to temporarily deactivate the adblocker extension on your web browser and check whether that has any effect in resolving this issue.

 

 

5. Taobao’s Servers Are Temporarily Down

Despite spending time trying to troubleshoot the error message of not being able to access the webpage, but realize that nothing is working with your Windows, macOS, or smart devices, this could be a sign of Taobao’s server being down. 

From time to time, these would typically occur as sometimes Taobao’s servers are downed for maintenance or other unforeseen circumstances such as power outages at the server room. When such an issue arises, users like yourself will bump into the error message of not being able to access the webpage or the app itself, depending on your device.

To identify if the problem is at your end or the company itself, you would have to check on websites to see if any users have reported similar issues like yourself over the period. So, you can refer to Fix 9 to learn more about checking the condition of Taobao servers.

 

 

9 Fixes When You Are Unable to Load Taobao’s Web Page or App

1. Changing Firewall & Antivirus Settings

We recommend starting with checking your existing firewall and antivirus settings. Many users are unaware that the firewall may have attributed the webpage to not functioning optimally or as intended, where your webpage, like Taobao, cannot load or work. Here are the steps on how you could change your Firewall and Antivirus settings, depending on your OS system:

 

Firewall

To open the firewall settings depends on your OS system as it has different shortcut keys or methods to open it. 

 

Windows

 

Note: Some users may not have other reputable antivirus brands with their own set of firewall settings and functionality. Hence, the guide below would be solely for Windows users that use pre-existing default firewall included with Windows exclusively.

 

Window Defender Firewall

For users that only use Window Defender Firewall exclusively, you would begin by:

1. First, select the Start W button.

 

2. Then, search for Control Panel in the search box and click on the Control Panel.

 

3. You would then be redirected to the main page of the control panel, be sure to look out for Systems & Security and click on it.

 

4. You would be led to another page requiring your attention to look out for Windows Defender Firewall and click on it.

 

5. On the main page of Windows Defender Firewall, you will notice several functions selected on most left of the screen, with several yellow-blue shield icons (UAC shields icon) .

 

6. Next, select “Turn Windows Defender Firewall on or off” from the left side of the screen.

 

7. You will then be allowed to turn on or off the Windows Defender Firewall for private and public networks.

 

8. You are advised to select “Turn off Windows Firewall (not recommended)” for both private and public network bubbles and proceed to select “OK” to save the changes made.

 

Now, your firewall should be disabled, and you could try refreshing your Taobao webpage to check if it could load or respond.

If you wish to have your Windows Defender Firewall on:

1. First, select the Start W button.

 

2. Then, search for Control Panel in the search box and click on the Control Panel.

 

3. You would then be redirected to the main page of the Control Panel, be sure to look out for Systems & Security and click on it.

 

4. You would be led to another page requiring your attention to look out for Windows Defender Firewall and click on it.

 

5. On the main page of Windows Defender Firewall, you will notice several functions selected on most left of the screen, with several yellow-blue shield icons (UAC shields icon) .

 

6. Here, click on “Allow an app or feature through Windows Defender Firewall”.

 

7. Click “Change settings”. Proceed to scroll down and find “Google Chrome”.
8. Click on both the boxes for Private and Public, then hit “OK”.

 

Tip: another quicker method that you could use is by:

 

1. First, press your Windows hotkey W.

 

2.  Following that, type to search for “Windows Defender Firewall”. 

 

3. Upon finding it, you would proceed by left-clicking it with your mouse, leading you directly to its main menu.

 

 

macOS

1. On your Mac, choose Apple menu > System Preferences, click Security & Privacy , then click Firewall.
2. Click Firewall Options. Note: If the Firewall Options button is disabled, first click “Turn On Firewall” to turn on the firewall for your Mac.
3. Click the Add button under the list of services, then select the services or apps you want to add. Look for Safari and add it to allow connections through the firewall. After an app is added, click the up and down arrows to allow or block connections through the firewall.

 

Antivirus

This guide section would primarily focus on the reputable brand of an antivirus named Norton 360, as the author is currently using it. Do note that this is not sponsored content written by Norton 360, but we do hope that such a reputable brand would approach us for sponsorship in the future.  

Readers currently using reputable antivirus comprising brands like Kaspersky or Norton could find this article section helpful where most companies should share similarities in terms of settings and functionality.

Here are the steps for finding the firewall settings on the antivirus:

1. First, click on your antivirus software installed on your desktop by left-clicking twice at the icon on your desktop.

 

2. Upon clicking on your dedicated antivirus software, the program should load up and prompt you into its main page.

 

3. On the main page of the antivirus, you should click on “Device Security” (for Norton users). Then, this shall lead you to “Device Security” on the main page.

 

4. Next, you are required to click on the “Settings” button above.

 

5. You would then be redirected to its Settings page, where you must click the “Firewall” button to configure the firewall settings.

 

6. Upon clicking on the “Firewall” settings, you will see various options and locations available. However, your focus should be on disabling the “Smart Firewall.” To do so, click on it to disable it and proceed by clicking on apply to confirm the action, and the firewall should be turned off.

 

 

7. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

Note: It is recommended that you keep the “Smart Firewall” option on, as this would allow Norton to monitor all inbound and outbound communications in your computer to prevent potential intrusion or data breach.

 

For users that wish to keep the “Smart Firewall” option on:

1. You could instead head over to “Program Control” and allow access to Google Chrome.
2. This will prevent Norton from blocking any communications on your computer from Google Chrome, and this should allow you to have access to Taobao’s webpage.
3. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

 

2. Changing the Proxy Settings

This guide section will primarily focus on fixing the issue where the webpage cannot load or respond via Google Chrome. Utilizing Chrome’s proxy settings would allow you to connect to different proxy servers from other regions, and this should fix your Taobao webpage problem of not loading or responding. However, it is not advisable for users concerned with their data/privacy; hence subscribing to a VPN service would be the most optimal and viable option.

Here are the ways you could change your proxy settings for:

 

Windows – Google Chrome

1. First, open Google Chrome .

 

2. Then, click the three-dotted button (vertical ellipsis ) at the panel’s upper-right corner, right beside your Chrome user profile.

 

3. You will then be given several selections from the panel, then click on the “Settings” button.

 

4. You would then be redirected to Chrome’s “Settings”, where you will be given several selections from the left panel.

 

5. Then, click on “System” and “Open your computer’s proxy settings”.

 

6. Upon clicking on the proxy settings, you will be redirected to your Window’s proxy settings. Proceed by switching the “On” manual proxy setup.

 

7. You can always Google up for free proxy websites, like https://www.freeproxylists.net/. Then, just find and select your desired proxy server that you wish to use from the website, and manually key in the address and port as written on the website.

 

 

8. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

macOS

1. In the Safari app on your Mac, choose Safari > Preferences, then click Advanced.
2. Click Change Settings (next to Proxies) to open the Network pane of System Preferences.
3. Change the proxy settings based on your desired proxy server that you wish to use from the website, like https://www.freeproxylists.net/.
4. Then, manually key in the address and port as written on the website and click “OK”.
5. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

iOS

1. First, open “Settings” on your home screen on your iPhone or iPad.

 

2. Tap Wi-Fi.

 

3. Next, select the info icon on the right side of your connected network.

 

4. Then, scroll down and see “HTTP Proxy Configure Proxy”.

 

5. Tap Manual.

 

6. Edit your proxy settings based on your preferred proxy server from website like https://www.freeproxylists.net/.
7. Then, tap back to the Wi-Fi selection window, which will save your proxy settings.
8. Try to refresh Taobao’s webpage and app.

 

Android

1. First, open your “Settings” on your home screen.
2. Tap Wi-Fi.
3. Then, tap and hold the connected Wi-Fi Network name.
4. Select Modify Network.
5. Next, click “Advanced Options”.
6. Tap Manual.
7. Edit your proxy settings based on your preferred proxy server from website like https://www.freeproxylists.net/.
8. Tap Save.
9. Try to refresh Taobao’s webpage and app.

 

 

3. Changing DNS Settings

Windows

1. First, select the Start W button.

 

2. Then, search for Control Panel in the search box and click on the Control Panel.

 

3. You would then be redirected to the main page of the control panel, be sure to look out for “Network and Internet” and click on it.

 

4. Once you have been redirected to the “Network and Internet” main page, click on “Network and Sharing Center.” 

 

5. Next, click “Change adapter settings” on the top left corner of the panel.

 

6. You would then be able to see your adapter settings, whether using Ethernet (LAN cable connection) or Wi-Fi (Wi-Fi adapter). If you’re using a LAN cable connection, just right-click on the “Ethernet” interface and select “Properties”. 

 

Note: You should be able to identify which adapter settings are connected to the network as it would not display the “Disabled” or “Network cable unplugged” label.

 

 

7. Then, select the “Internet Protocol Version 4 (TCP/IPv4)” interface.

 

8. Click on the “Properties” button. Then, you could use the following DNS server address we provided as an option.

 

9. You should click on the bubble “Use the following DNS server addresses.” These are the three options of DNS servers you could use depending on your preference:

• Google Public DNS: 8.8.8.8 or 8.8.4.4
• Cloudflare: 1.1.1.1 or 1.0.0.1
• OpenDNS: 208.67.222.222

 

10. Once you’re done keying in your preferred DNS server, click the “OK” button and click the “Close” button. Upon completion, your DNS settings should also be updated.
11. Try refreshing Taobao’s webpage again to ascertain if it could load or work.

 

macOS

1. First, choose the Apple menu  > System Preferences, and click Network .

 

2. Then, select a network service in the list on the left, click Advanced, then click DNS.

 

3. Click the DNS tab; then, a window will appear.

 

4. Next, click on the + button to add a new DNS server depending on your preference:

• Google Public DNS: 8.8.8.8 or 8.8.4.4
• Cloudflare: 1.1.1.1 or 1.0.0.1
• OpenDNS: 208.67.222.222

5. Then, click “OK” and click again “Apply.” This should update your DNS servers.
6. Try refreshing your Taobao webpage again to ascertain if it could load or work.

 

iOS

1. First, open the Settings app from your home screen on your iPhone or iPad.

 

2. Tap on the Wi-Fi icon in your Settings. You should be able to see which Wi-Fi is connected to your iPhone or iPad, as illustrated below.

 

3. Then, once you have identified the connected Wi-Fi network, proceed to click on the information button.

 

4. Upon clicking on the information button, look for “Configure DNS” setting and tap on it.

 

5. You would then be re-directed to the DNS configuration page and click on Manual. You must delete any existing DNS servers to change your manual DNS servers.
6. Next, once the existing DNS servers have been cleared, you could choose between other DNS servers and key in the following:

• Google Public DNS: 8.8.8.8 or 8.8.4.4
• Cloudflare: 1.1.1.1 or 1.0.0.1

7. Then, tap on the Save button to update your iPhone or iPad’s DNS servers.
8. Try refreshing the Taobao webpage or app to ascertain if it could load or work.

 

Android

1. First, open the Settings app from your home screen.
2. Then, tap on the Wi-Fi icon in your Settings. You should be able to see which Wi-Fi is connected to your Android device.
3. Once you have identified the connected Wi-Fi network, proceed to press and hold on to the Wi-Fi network that you’re bound to.
4. This would then prompt several options and choose Modify network.
5. Next, scroll down, tap on IP Settings, and tap on the Advanced option. You would then see the IP Settings for the connected network.
6. Change the IP settings by tapping on DHCP to Static.
7. Scroll down and then change the DNS server (DNS 1 and DNS 2) to the settings you want by keying in the following:

• Google Public DNS: 8.8.8.8 or 8.8.4.4
• Cloudflare: 1.1.1.1 or 1.0.0.1

8. This should then update your Android device’s DNS servers.
9. Try refreshing the Taobao webpage or app to ascertain if it could load or work.

 

 

4. Disabling Browser Extension – Adblocker

Windows – Chrome

1. First, open Google Chrome .
2. Next, click the three-dotted button (vertical ellipsis) at the panel’s upper-right corner, right beside your Chrome user profile.

 

3. You will then be given several selections from the panel; hover your mouse over to “More tools” and click on “Extensions”.

 

4. Then, this would lead you directly to Chrome’s extensions menu, where you can see all the existing installed extensions on your Chrome.
5. Proceed to find the adblocker extension and disable it by left-clicking on the blue box.

 

6. Once you have disabled it, the blue box should turn grey.

 

7. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

Tip: If you have not installed any adblocker extensions into your Chrome, do take note that Google Chrome itself has a built-in adblocker.

 

Disabling Google Chrome’s built-in adblocker

1. First. Open Google Chrome .
2. Next, click the three-dotted button (vertical ellipsis) at the panel’s upper-right corner, right beside your Chrome user profile.

 

3. You will then be given several selections from the panel, then click on the “Settings” button.

 

4. You would then be redirected to Chrome’s “Settings”, where you will be given several selections from the left panel.

 

5. Then, click on the “Privacy and security” tab from the left panel, which will lead you to several options. Do select “Site Settings”.

 

6. Then, you will notice that there are a lot of settings to choose from, like “Permissions, Additional Permissions and Content”. You must scroll to the bottom and select “Pop-ups and redirects”.

 

7. You are given the option to either enable the pop-ups and use redirects or disable it. For this case, you are advised to select “Site can send pop-ups and use redirects” grey box.

 

8. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

macOS

1. First, go to Safari > Preferences.
2. Then, navigate to the Websites tab.
3. Next, click on ‘Pop-up Windows’ in the sidebar.
4. After that, open the dropdown for any currently active website and choose ‘Allow.’
5. Subsequently, open the dropdown for “When visiting other websites” and choose ‘Allow.’
6. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

iOS

1. First, click on the “Settings” icon on your iPhone or iPad.

 

2. Then, proceed by scrolling down until you see Safari on the settings.

 

3. Tap on it, and you will see the option to disable Pop-ups.

 

4. Next, tap on it to disable the Pop-ups, where you will notice the green box will turn into a grey box, indicating that the pop-ups have been disabled.
5. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

Android

1. First, open the Google Chrome app . 
2. Next, proceed to tap on the horizontal ellipsis on your right.
3. Proceed to tap on “Settings.”
4. Then, you should be able to see all the settings available on your device. Gradually scroll down and look for “Site Settings” and tap on “Block Pop-ups” to disable it by switching it “Off.”
5. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

 

5. Trying to Load the Webpage via Incognito Mode

Windows

1. First, open Google Chrome .
2. Then, right-click on the Google Chrome icon on your taskbar, and click “New Incognito Window.”

 

Tip: You could also access the Incognito Window directly by keying in the keyboard shortcut: Ctrl + Shift + N

 

3. After that, you will be led into a greyish-dark-themed Google Chrome window.

 

4. Then, just key in Taobao’s webpage URL and click “Enter.”
5. Try refreshing the Taobao webpage again to ascertain if it could load or work.

 

Note: The reason for using Incognito mode is to check if the Taobao webpage could load and work. During this process, if the Taobao webpage were to work, it could indicate that it is about time for you to start clearing your Google Chrome’s cookies and caches. This would be covered in Fix 6.

 

macOS

1. First, in the Safari app on your Mac, choose File > New Private Window, or switch to an already open private window.
2. A private window should be dark, where its Smart Search field is with white text.
3. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

iOS

1. First, open the Safari  app on your iPhone or iPad.

 

2. Then, proceed to tap on the Tabs button .

 

3. After that, you must click on Tabs to show the Tab Groups list.

 

4. Lastly, just tap on Private and tap done.

 

5. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

iOS/Android – Chrome

1. First, open the Google Chrome app on your iPhone, iPad, or Android devices.

 

2. Next, proceed to tab on the Tab button , located beside the horizontal ellipsis .

 

3. Then, you should see the Incognito mode icon on the top left.

 

4. After that, tab on it, which should take you directly to Incognito mode.

 

5. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

 

6. Clearing your Cookies & Caches from Browser

Windows

1. First, open Google Chrome . 
2. Next, click on the vertical ellipsis at the panel’s upper-right corner, beside your Chrome user profile.

 

3. Then you will then be given several selections to choose from the panel; hover your mouse over to “More tools” and click on “Clear browsing data.”

 

4. After that, you will be redirected to the Clear browsing data main page, where you have the options to choose from basic or advanced. 

 

Note: You should select advanced, where you can clear out the stored cookies and caches based on your preferred time range. Clearing your stored cookies and caches from the time range of All time is advised to ensure all pre-existing cookies and caches are wiped clean from your Chrome.

 

Tip: Instead of going through all the meticulous process, you could quickly clear your browsing data simply by keying in the Chrome keyboard shortcuts as the following:

Press Ctrl + Shift + Delete, and this will take you directly into Chrome’s settings tab to clear your browsing data.

 

5. Once you have confirmed the actions, click on “Clear data.” This will then clear all pre-existing cookies and caches.

 

6. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

macOS

1. First, open Safari .
2. Then, click “History” on the top left of your screen on the menu bar.

 

3. At the bottom of the menu, proceed to choose “Clear History.”
4. After that, you could use the drop-down menu to select which specific timeframe you wish to clear history and cookies from Safari.

 

5. Once done, proceed to click on “Clear History.”
6. The process also wipes out your cookies, caches, and history.
7. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

Safari (iOS)

1. First, to completely clear your browsing data on Safari , you must go to Settings, then search for Safari.
2. Once you have found Safari, tap on it and scroll further down under the headings of Privacy and Security.

 

3. Then, tap on Clear History and Website Data twice to remove all website data.

 

4. Try refreshing the Taobao webpage to ascertain if it could load or work.

 

Google Chrome (Android & iOS)

1. First, open the Google Chrome app on your smart devices.

 

2. Then, proceed to the tab on the horizontal ellipsis .

 

3. Clicking on the horizontal ellipsis will prompt the drop-down menu where you should select Clear browsing data.

 

4. After that, you would then be able to select the data that you wish to delete.

 

Note: You should select “Cookies, Site Data, and Cached Images and Files” while changing the time range from Last hour to All time and tap “Clear Browsing Data” twice to perform data wipe. 

 

 

7. Restarting Routers and Devices

If you’re still experiencing technical issues with Taobao, whereby the webpage still refuses to load or respond despite following all the aforementioned steps, it is best to say that restarting your router, desktop/laptop, and smart devices is justifiable. Why? Perhaps this could be due to the connectivity issue of your WIFI or mobile data that hindered your browsing experience on Taobao as the webpage ceased to load or work.

Fret not! The procedure here would not factory reset your pre-existing settings on your devices, as restarting would only require you to simply turn your device on and off again. Here are the ways how you could restart your:

 

Router

Restarting your router isn’t as complex or challenging as previously covered. To restart your router, you must disconnect and reconnect the router’s power source (you would have to unplug and plug in its power cable again or by switching off the switch). You should turn it off for at least a few minutes; 5 minutes should be sufficient. Once you have restarted your router after waiting for several minutes, it would take a short time for your internet to be returned, and you should be able to see the Internet light powered up.

 

Windows

For Windows, the simplest method to restart is just by heading to Start W, then selecting the Power button, then selecting the Restart button. 

 

Smart Devices

As for your smart devices, note the terms soft reboot and hard reset, as both have different functions. Generally, a hard reset is not recommended for this case, where this would perform a clean wipe of your entire smart device data, settings, and applications and restore it to its factory settings, just like when it’s shipped out of the factory. A soft reset is the preferred option in this context, where it would only restart your smart device in an attempt to fix malfunctioning apps without the fear of losing your data.

To perform a soft reset on your:

 

iOS

1. First, press and hold either the volume button or the side button until the power-off slider appears. 

 

2. Then, proceed to drag the slider, and you would have to wait for several seconds for your device to turn off by itself. 
3. Once turned off, press and hold your power button on the right until you see the Apple logo light up. Once it’s turned on, your phone has been rebooted.

 

Android

1. First, hold on to your Android phone’s power button; this will then prompt the selections to either Power off, Airplane mode, or Silent mode for your phone.
2. Then, tap on Power off, and this should take a few seconds for your phone’s screen to turn black.
3. To turn it on when it’s powered off, simply hold the phone’s power button once again, which shall boot up your phone. Once it’s turned on, your phone has been rebooted.

 

 

8. Reinstalling the app

We suggest you reinstall your app because the app might be affected by the latest OS system as the app has not been optimized to match your device’s current OS. Another possible reason could be that the app has been corrupted for unforeseen reasons. Hopefully, reinstalling your app could help resolve the issue you are facing with the Taobao app.

 

iOS

1. First, tap on the App store on your iOS device’s home screen.

 

2. Then, tap on the sign-in button or your picture at the top of the screen.

 

3. Next, tap on the Purchased button.

 

4. After that, tap on My Purchases to see purchased applications.
5. Tap “Not on this device”.
6. Lastly, browse through the section to look for the application for you to redownload and tap on the download button . For this case, you should look back for your Taobao app to re-download it.

 

Android

1. First, tap on the Google Play Store on your Android device.
2. On the right, tap on the profile icon.
3. Then, tap on Manage apps & device, and tap on Manage.
4. Then you should browse the list to look for the app you wish to reinstall again. In this case, you should look back for your Taobao app to reinstall.
5. Once you’ve found it, tap on Install or Enable.

 

 

9. Check the Taobao Server Status

Despite following the aforementioned steps, your Taobao webpage still refuses to load and respond. You’ll be puzzled as you begin questioning whether the webpage is down for yourself or everyone else. But how do you ascertain if it server related or a problem on your end, whether with the Taobao app or your device?

It’s relatively simple and clear-cut to investigate if the website is down for yourself or everyone else, for instance, Taobao. There are several websites worth mentioning that could aid you in this assignment:

1. Downdetector

 

2. IsItDownRightNow

 

3. UpdownRadar

 

Note: Updownradar also allows you to check if the app is down on your smart devices as compared to other listed websites. 

 

4. Down for Everyone or Just Me

 

Note: If the listed websites are down, you could also Google up for other similar websites that share the same functionality, like:  Down.com and Is It Down Right Now. However, it is worth noting that if these websites are working, it’s most likely that there’s an issue with your network connectivity.

 

 

Conclusion

To sum up, do not allow such issues to deprive you of what you are entitled to as an avid online shopper, where you were supposed to enjoy all the thrill and excitement from purchasing your long-desired items dwelling in your Taobao cart. As a casual online shopper, I also encounter similar issues while browsing on the Internet, and it is safe to say that it is common these days, considering the number of Internet users present daily.

In short, hopefully, this guide that we prepared for you has been helpful with 5 reasons and 9 fixes to try out when the Taobao webpage is not working or loading.

After trying out each step, do not forget to refresh your Taobao webpage to check if it works or loads.

If you find the 9 fixes not successful, this could be a problem on Taobao’s end. As such, it is recommended that you try again after a few hours.

Lastly, let us know in the comments:

• Are you unable to load into the Taobao webpage as well?
• Which device did you use while browsing Taobao’s webpage?
• Did any of the above fixes work for you?
• Is there another fix you think we should add to the list?

Feel free to share this post with your bud who can’t access the Taobao webpage or find that the website is not working or loading. 😊