How to Fix Cash App Connection Issues, Not Working, Opening, Loading?

How to Fix Cash App Connection Issues, Not Working, Opening or Loading?

Cash App is a widely used mobile payment platform on Android and iPhones (iOS) that allows users to send and receive money, pay bills, and make purchases, however, at times, users may encounter issues with the app, such as connection issues or the platform generally not working correctly, difficulties opening, and slow loading times.

Nowadays, we all prefer making online payments using Cash App, which seems easy and convenient. But similar to other online payment services, the Cash App also has different technical issues, which hinder the user experience a lot. ☹️

Sometimes we face connection issues while using Cash App. 📶 Whereas sometimes, it doesn’t open on our device or gets frozen on the main loading screen. As a result, it doesn’t let us send and receive funds. 🥲

Cash App

If you’re also facing similar issues with Cash App, we recommend you try all the fixes mentioned in this in-depth troubleshooting guide. Here in this guide, we’ve listed over ten possible workarounds ⚒️ in this guide. You should try all the workarounds listed in this troubleshooting article to eliminate all kinds of issues with Cash App.

Note: All the solutions listed in this guide currently only apply to smartphones 📱, namely iPhone (iOS) and Android users, as Cash App is only available for mobile devices. So try all the workarounds listed in this guide to fix the Cash App connection, not opening, and other issues.

Why Is Cash App Not Working or Facing Different Issues?

There could be several reasons behind the ill-functioning of Cash App. Here in this section, we’ve mentioned all the common reasons that could cause these issues with Cash App. You can move ahead and know what’s causing the issue in your case:

  1. Problems With Your Device (Fix 1)
  2. Cash App Servers Are Down (Fix 2)
  3. Poor Internet Connection (Fix 3)
  4. Outdated Cash App (Fix 9)
  5. Outdated Google Play Store (Fix 10)
  6. Outdated Device’s Firmware (Fix 11)
  7. Problems With Your Bank (Fix 14)

You can check the following section to know some possible ways to fix all kinds of problems with Cash App.

14 Fixes for Cash App Connection Issues, or When It’s Not Working, Opening, or Loading

Here in this section, we’ve mentioned all the possible workarounds that can help you resolve connection, loading, and opening issues with Cash App. Let’s check the first solution and resolve the issue with Cash App. 

1. Restart Your Device

Restarting the device is one of the easiest and most effective ways to fix all kinds of problems with an app or device. You can also try restarting your mobile device 📱 and check if it fixes the issue with Cash App.

In some cases, it has fixed the issues in seconds. Whereas in some cases, it didn’t make any improvement to the situation. This solution can fix minor issues with your mobile device so that it can work properly. You can check the below-mentioned steps to learn how to restart an Android and iOS device: 

For Android

Suppose you’re using Cash App on an Android phone. If yes, then press and hold the Power button on your device’s right side. After that, select the Restart option from the given options to reboot your Android smartphone and wait for it to restart. Once the device is restarted, open Cash App and check whether it’s working properly.

Restart your Android device to fix the Cash App connection, not working, opening, & loading Issues

For iOS

  1. To restart your iOS device, press and hold the volume up (🔉) or volume down (🔊) button and Power button on your iPhone’s left side or iPad.
  2. Subsequently, drag the Slide to Power Off toggle to the right end and wait for your iOS device to power off.
  3. Once you’ve switched off your mobile phone, wait for ten seconds and then press and hold the Power button for 2-3 seconds to restart it.
Restart your iOS device to fix the Cash App connection, not working, opening, & loading Issues

After restarting your device, check whether the existing issues with Cash App are resolved now or not.

2. Check Cash App Server Status

With the help of this solution, you can know whether the problem is with your device or Cash App. To check the source of the issue, we recommend you check Cash App’s server status. It could be possible that Cash App’s backend server has some issues which are not letting you use the app.

You can move to Cash App’s Status web page to know what features of Cash App are currently performing well or not. For instance, if you’re facing problems in sending and receiving money on Cash App, then move to the mentioned link and check if there’s a tick ✔️ next to the Send & Receive money option. If there’s a tick next to it, it means it’s up and running.

Check Cash App server status  to fix the Cash App connection, not working, opening, & loading Issues

You can also check whether other features, like Cash Card, Cash App Pay, Investing, etc., are working. If it’s facing any issues at this moment, you’ll see a heading explaining the issue at the top of the Status page. You can also check Cash App’s server status at DownDetector to know what kinds of problems users are currently facing in real-time with Cash App.

Check Cash App server status on Downdetector to fix the Cash App connection, not working, opening, & loading Issues

If Cash App is really experiencing some technical issues, you can’t do anything other than waiting for the issue to resolve.

 

3. Make Sure Your Device Is Connected to an Internet Connection

If you’re facing connection issues while using Cash App, then it’s likely that your mobile device isn’t connected to an active internet connection. Else, your internet connection’s speed is slow and unsteady. Many users experienced connection issues with Cash App, and most of them found that their internet was slow.

Keeping this in mind, you should make sure that your mobile device is connected to an active internet connection. Also, ensure that the internet connection has enough speed to use Cash App and make payments on the app without such issues.

You can check your internet connection’s speed using the Speedtest tool. If your internet speed is too slow and fluctuates every second, implement the below-mentioned tips:

  • Re-enable the Airplane Mode ✈️
  • Reboot the Device 🔁
  • Reset the Router’s Settings
  • Re-enable the WiFi 📶
  • Stops All Downloads 🚫
  • Reset the WiFi router
  • Contact the ISP Provider ☎️

4. Free up Your Device’s Internal Storage Space

If you’re facing crashing issues with Cash App, we suggest you check whether your device has enough free storage 💾 to let the apps work properly. It could be possible that Cash App isn’t getting enough storage to run correctly on the phone.

So, check whether your device has enough system storage to let the app function properly. In case your smartphone doesn’t have enough space left, we recommend you release some storage by deleting unnecessary documents, photos, videos, etc. Once done, check whether Cash App is working properly.

If the issue is still there, we recommend you follow other workarounds. We hope they help you fix the issue.

5. Sign Out and Sign in Back into the Cash App

There’s a possibility that there are some minor bugs and glitches in your Cash App that are causing this inconvenience. If that’s the case, we suggest you sign out of the app and then sign in again to the same account.

So, if your Cash App keeps crashing or loading, then one of the best solutions to fix this issue is to re-login to the app. You can follow the below-mentioned steps to learn how to sign out of the Cash App in simple steps:

For Android & iOS

  1. To do so, open Cash App on your device and tap on the profile icon in the top right corner of the app’s home page.

  1. Subsequently, scroll down until you reach the end, search for the Sign Out option, and then tap on it to log out of your Cash App.

  1. After that, select the SignOut option from the popup to confirm the app that you want to log out of your account.
  2. Lastly, sign in again to your Cash App account and check whether the issue is now resolved.

6. Let Cash App Run in the Background

Some Cash App users said that when they move from Cash App to another app, it disappears from Recent Applications. If that’s the same with you, we recommend you make sure that Cash App is allowed to run in the background 🔄 without any restrictions.

If you don’t give Cash App permission to run in the system tray, the same issues will keep appearing again and again. So, make sure Cash App is allowed to run on your phone’s background by following the below-listed steps:

 

For Android

  1. So first, press and hold Cash App until the popup menu appears and select the(i) option from the menu.
Let Cash App run in the background on Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Subsequently, jump to Battery (🔋) from the Usage section and ensure the Allow background activity (🔄) toggle is enabled.
Let Cash App run in the background on Android device  to fix the Cash App connection, not working, opening, & loading Issues

That’s it!

For iOS

  1. To do the same on iOS devices, open the Settings app (⚙️) and keep scrolling until you find the Cash App.
Let Cash App run in the background on Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Once done, tap on it to open its properties and make sure the Background app refresh (🔄) is turned on.
Let Cash App run in the background on Android device  to fix the Cash App connection, not working, opening, & loading Issues

Once you’ve allowed Cash App to operate in the background, check if it’s now able to work properly or not.

7. Force Quit & Restart Cash App

If your Cash App is still not working correctly, then we suggest you force close and restart Cash App on your mobile device. Doing so will completely close Cash App and its operation and restart them again on the next launch. This will make sure the application works properly without any issues. So, consider force closing and restarting the Cash App by following the below-mentioned steps and check whether it fixes the issue:

 

For Android

  1. First, press and hold Cash App on your Android phone and select the App Info or (i) option from the popup.
Force quit & restart Cash App on Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Once you’ve opened the properties section of Cash App, tap on Force stop (🚫) at the bottom to completely quit the app.
Force quit & restart Cash App on Android device  to fix the Cash App connection, not working, opening, & loading Issues

For iOS

If you’re using Cash App on your iPhone or iPad, you need to simply remove Cash App from the Recent applications tab to close it.

Force quit & restart Cash App on iOS device  to fix the Cash App connection, not working, opening, & loading Issues

After terminating Cash App, open it again on your device and check if it’s functioning properly without such issues.

8. Clear Cash App’s Cache and User Data

One of the prominent fixes to resolve issues with Cash App is to delete the app’s cache files 🗑️ from the mobile device. In most cases, clearing the app’s cache fixes the issues for the users, and they never appear again and again. So, you can also try to remove your Cash App’s cache files and app data from your mobile device to see if it works for you.

You can check the below-mentioned steps to know how to clear Cash App’s cache on Android and iOS devices:

 

For Android

  1. To start, press and hold Cash App and select App Info or (i) icon from it to open its properties section.
Clear Cash App’s cache and user data on Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Next, proceed to Storage (💾) of Cash App’s properties section and select the Clear cache (🗑️) option.
Clear Cash App’s cache and user data on Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Once the app’s data is cleared, tap on the Clear data (🗑️) option in the Storage (💾) section to delete the app’s data.
Clear Cash App’s cache and user data on Android device  to fix the Cash App connection, not working, opening, & loading Issues

We hope the issue is fixed now with Cash App.

9. Update & Reinstall Cash App

In case clearing the app’s cache doesn’t fix the issue, we suggest you update Cash App from your device’s integrated application store. There is a high chance that the app has some bugs, which is why it’s behaving weirdly. If that’s the case, only updating the Cash App 🔄 from the device’s built-in app store can fix the issue.

If you’re an Android user, you can update Cash App from Google Play Store. At the same time, iOS users can get the updated version from the App Store. You can check the below steps to learn how to update Cash App:

For Android

  1. First, open Google Play Store on your device, and tap on your profile photo at the top-right edge of the display.
Update & reinstall Cash App your Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Subsequently, select Manage apps & devices from the menu and look for Cash App in the Manage section.
Update & reinstall Cash App your Android device  to fix the Cash App connection, not working, opening, & loading Issues

  1. Lastly, tap on Cash App and tap on the Update (🔃) option to begin updating the Cash App on your device.
Update & reinstall Cash App your Android device  to fix the Cash App connection, not working, opening, & loading Issues

For iOS

  1. To do so, open the App Store on your iPhone and tap on your profile photo to move to the Profile section.
  2. In the end, look for the Cash App in the Upcoming Automatic Updates section, and tap the Update (🔃) button to update it.
update apps on iOS or iPhone to fix the Cash App connection, not working, opening, & loading Issues

Otherwise, you can update the Cash App from its app page on the App Store.

Update & reinstall Cash App your Android device  to fix the Cash App connection, not working, opening, & loading Issues

Tip: In case updating Cash App doesn’t eliminate the issue, you can try reinstalling Cash App on your mobile device.

10. Update Google Play Store to the Latest Build (For Android)

If you’re facing issues with Cash App on your Android device, then there’s a possibility that your device’s native app store, Google Play Store, is not up to date. Google Play Store plays an integral role in the smoother functioning of our smartphones. If it’s not updated or has some issues, then it can cause compatibility issues, which can make the apps ill.

So, you can try updating your Google Play Store app and check if it fixes the issue. Here are the steps to do the same:

  1. First, open the Google Play Store on your Android phone and tap on your profile photo at the top right edge of the display.
Update Google Play Store to the latest build on Android to fix the Cash App connection, not working, opening, & loading Issues

  1. Next, select Settings (⚙️) from the menu and expand the About section to check your Google Play Store app’s current build version.
Update Google Play Store to the latest build on Android to fix the Cash App connection, not working, opening, & loading Issues

  1. Once done, tap on the Update Play Store (🔃) option underneath the Play Store Version to update your app.
Update Google Play Store to the latest build on Android to fix the Cash App connection, not working, opening, & loading Issues

That’s it! You’ll now see the “A new version of Google Play Store will be downloaded and installed” message in the prompt. You need to now tap on Understood and wait for the Google Play Store to update. After updating it, restart your phone and check whether this fixed the issue with Cash App.

11. Update the Device’s Firmware to the Latest Build

There may be some bugs and glitches in your mobile device’s firmware, which is why Cash App is not working properly. Due to this, we recommend you install the latest updates for the device’s operating system. You can move to the Software Update section of your mobile device’s Settings app to update your device.

Else, you can follow the steps mentioned below to learn how to update an Android and iOS device in a few simple steps:

For Android

  1. Start by opening the Settings app (⚙️) on your Android smartphone, scroll down, and move to the Software update (🔃) section.
Update the your device’s firmware to the latest build to fix the Cash App connection, not working, opening, & loading Issues

  1. Now, tap on the Download and Install option to search for Android updates that are ready to install on your device.
Update the your device’s firmware to the latest build to fix the Cash App connection, not working, opening, & loading Issues

  1. If it finds some new Android updates to incorporate, install them by following the on-screen instructions.
Update the your device’s firmware to the latest build to fix the Cash App connection, not working, opening, & loading Issues

For iOS

  1. To update your iPhone or iPad to the latest build, open the Settings app (⚙️) and move to the General section.
  2. In the General section, tap on the Software Update (🔃) option and let the iOS search for new iOS updates.
Update the your device’s firmware to the latest build to fix the Cash App connection, not working, opening, & loading Issues

  1. If it finds a new update to install, tap on Download and Install (⬇️) underneath the update description to install it on your iOS device.

You should now check the issue’s status.

12. Try Using the Website Instead

Unfortunately, if none of the above-mentioned workarounds helped you eliminate the connection, loading, and other problems with Cash App, then you can use the Cash App web client. 🌐 With the web version, you can do everything you do with its Cash app version.

In addition, it’s easy to use and has a similar interface as the web version. You can click Here to access the Cash App web version and sign in with your account.

Use the Website of Cash App to fix the Cash App connection, not working, opening, & loading Issues

13. Contact Cash App’s Customer Service

If Cash App’s web version also has similar issues, then consider contacting Cash App’s support ☎️ and asking them for some working workarounds to fix them. There are several ways to get in touch with Cash App support, and one of them is chat. 💬 You can chat with the support team in real time and explain your query.

You can also reach out the support by calling 1 (800) 969-1940, 📞 from Monday through Friday, 9:00 am to 7:00 pm EST. Lastly, you can even post your query on Twitter, and tag Cash App’s official Twitter handle — @CashSupport. As of now, you can check the below-mentioned steps to know how to start a live chat with Cash App’s customer support:

For Mobile Users (Android & iOS)

  1. To start, open the Cash App on your Android or iOS smartphone and tap on your profile icon at the top right corner of the screen.
  2. Subsequently, scroll until the end, and tap on the Support option.
Contact Cash App’s customer service to fix the Cash App connection, not working, opening, & loading Issues

  1. Then, tap on the Start a Chat option.
Contact Cash App’s customer service to fix the Cash App connection, not working, opening, & loading Issues

That’s it! You can now send a message explaining the issue you’re experiencing with Cash App. They’ll revert in real time.

14. Contact Your Bank

If your Cash App’s transaction keeps failing again and again without any reason, then we recommend you contact your bank 🏦. You can get in touch with your bank and ask the reasons for this issue 🤔. Also, if your bank keeps declining direct deposits from Cash App, make sure to take note of the Cash App routing number and share it with the bank, as it‘ll help them know the root cause of the payment failure. We hope they help you find and fix issues.

Conclusion

We all use Cash App frequently to send and receive funds to/from other people 🏧. Most of the time, Cash App works perfectly without any issues and lets us make transactions without interruptions. But sometimes, we start facing a lot of issues with Cash App. 😔

For instance, it doesn’t open properly on our mobile devices. Sometimes, it keeps showing that the device isn’t connected to an internet connection, even if it’s actually connected to a network 📶. If you’re experiencing similar issues with Cash App, then we hope the workarounds mentioned in this article helped you fix them.

Here in this guide, we shared over 10 tried and tested workarounds 🛠️ that helped other users resolve problems with Cash App. After trying all the mentioned solutions, do make sure to share your experience with this troubleshooting guide ⬇️:

  1. Did we help you resolve issues with Cash App?
  2. Which of the above fixes helped you fix the connection, loading, and other issues with Cash App?
  3. Is there any other workaround that assisted you in resolving the issues but not mentioned in this troubleshooting article?

Make sure to share this troubleshooting guide with someone who is experiencing similar issues with Cash App 😄.

Frequently Asked Questions About Fixing Cash App Connection Issues, or When It’s Not Working, Opening, Loading

Why Is My Cash App Not Letting Me Open the App?

If your Cash App isn’t opening on your mobile device, then we recommend you force close and restart Cash App. You can check Fix 7 to know the process to force close and restart Cash App on your device. If this doesn’t resolve the issue, you can try updating (Fix 11) or reinstalling Cash App (Fix 12) from your device’s native app store.

Why Does Cash App Have Connection Issues?

If you’re facing connection issues with Cash App, then we suggest you make sure that your mobile device is connected to a high-speed internet connection. You can try checking your internet speed using the Speedtest tool by Ookla. If this doesn’t resolve the issue, try clearing Cash App’s cache (Fix 8).

How Do I Know If My Cash App Is Locked?

As per Cash App, they can temporarily lock your account if they see unusual activity from your account. You’ll receive an email from Cash App within 48 hours of blocking your account explaining the investigation process has been completed and your account has been unlocked. After that, you can use Cash App to make or receive payments, invest, and do other purposes.

Why Is My Cash App Money Not Showing Up in My Bank Account?

According to Cash App, the timing of the transaction reaching your account depends upon the debit card you’re using. Sometimes, the funds get credited to the linked account in seconds. But sometimes, it takes a little longer to be credited to the account because some debit cards don’t support the transaction networks they use to deposit funds immediately.

Does Cash App have Connection Issues Right Now?

To check whether users are facing connection issues with Cash App, we suggest you visit Cash App’s Status web page. You can click Here to move to Status.cash.app and check all the issues users are facing with Cash App. There you can also check which features of Cash App are correctly working and which are facing issues.

Written by Harshit Arora

Harshit Arora is a versatile tech writer with a Bachelor of Business Administration from CPJ College. Harshit's in-depth knowledge in technology and curiosity to learn and try various digital devices and services makes him a valuable contributor to the Pletaura team. With his expertise in troubleshooting different technology problems, both offline and online, Harshit is able to find the best working solutions and exhibit the best of his knowledge through his writing. With his commitment to performing in-depth research, Harshit ensures that his content is informative, accurate, while engaging for readers.

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