How to Ship From Taobao? – Issues, Tracking, Pricing, Consolidate, Etc.

Do you have items to buy but are unsure how Taobao shipping and consolidation work?  

You have finally found some items that you have been hunting high and low throughout the year, and the best part is, you got them for a lower price on Taobao than anywhere else could offer! However, you might be battling with some problems or concerns related to shipping with Taobao, such as:

  • You are not sure if Taobao can ship directly to your doorstep.
  • You do not know how Taobao shipping works.
  • You are worried that it may take a long time to deliver to you or are unsure of the duration.
  • You are afraid that your shipping may cost more than your item.
  • You are uncertain if you can consolidate multiple items to ship at a go.
  • You lack knowledge of what items are prohibited to be shipped to you.
  • You do not know what shipping method is the best to use.
  • You are worried that the tracking update of your shipment may not be updated.
  • You do not know how to contact the China logistic company.

With these problems in mind, you are most likely new to Taobao, or even if you have been using it for some time, you can expand your knowledge further to handle these shipping issues like a pro! In this guide, you will be able to learn more and manage issues with Taobao’s shipping. This guide will cover everything you need to know about shipping from Taobao, from keyword translations (Mandarin Chinese to English), types and costs of shipping, managing recipient addresses, consolidations, dealing with prohibited items, shipment tracking, potential shipment issues, and solutions, and much more!

Hopefully, this guide will address all your concerns surrounding purchasing and shipping items from Taobao, and can tap into the countless items that they have to offer! If you need more detailed information, in requesting refunds and returns on Taobao, you may check out our other comprehensive guide catered to that here.

Without wasting more time, let’s begin!

 

 

Keywords Related to Shipping on Taobao

1. General Keywords

A table has been created below to help you understand some Mandarin Chinese terms to assist you in general in finding your shipments. You can find the keywords on the Taobao page by pressing Ctrl + F and entering the Chinese keyword you wish to see on the site.

Chinese WordEnglish MeaningExplanation
我的淘宝 My Taobao/ My accountThis 我的淘宝 keyword is important because it is all about your account, and from here, you can access many functions like viewing the orders you have made. 
我的订单My ordersIf you want to see all of the orders that you have made, you may want to look for the 我的订单 keyword on Taobao as it will display all the orders you have made, and you can find the orders you wanted to request a refund.
联系客服Contact supportUnder this tab, you will see various types of support.
消费者客服Consumer supportThis is for consumers to connect with a chatbot called 我的小密.
咨询订单问题Inquiry about orderThis is seen when you are using the chatbot of Taobao. This allows you to find and select the order you want to ask about.
全部AllThis word will be seen for you as a button to press in the same group of 我的订单 for viewing all of your past orders made.
在线人工客服Live chat agent serviceThis allows users to communicate with live chat agents in a chat for inquiries.
已买到的淘宝Bought itemsThis shows the user what items you have bought, and it is mostly seen in Taobao’s PC version, as it requires the user to access here to find all your orders you made.
退款RefundIf you see the 退款 keyword when you are viewing your order details, you may click or tap on it for you to get a refund.
申请退款Refund requestWhen you click or tap on “退款“, it will take you to a  申请退款 page that displays a form for you to fill up for processing the refund you wish to get. In this form, you will see words like below:
申请售后After-service request This will be seen after you have accepted your Taobao order after 14 days.
待发货To be shippedIf you see this, it means that your item is still being prepared by the seller and has not shipped yet.
待收货To be receivedThis means that your item is still being shipped out by the seller, and you will soon receive it.
查看物流Track shipmentThis is often seen when you like to track your shipment whereabouts.
我的收货地址My recipient addressThis would be seen, and you should find this keyword if you want to add, edit or delete a recipient address.
账户设置Account settingsAll settings for your account can be found when you see this word, including adding, editing, or deleting your recipient address.
购物车My cartThis keyword means you can go to your cart and checkout the items that you want to order, and this also allows you to check the shipping fee when you check out an item before payment.
设置SettingsThis is to access account settings on Taobao.

 

 

2. 我的淘宝  (My account/My Taobao)

Here, you can add, edit or delete a recipient address. This table will help you understand the Mandarin Chinese terms for adding, editing, or deleting a recipient address:

Keywords related to Taobao shipping and consolidation

 

Chinese WordEnglish MeaningExplanation
收货地址Recipient addressThis means the address that your item/parcel will be shipped to.
新增收货地址/添加收货地址Add a new recipient addressThis allows the user to add a new address to be shipped to.
当前配送至Currently shipping toThis usually shows the country that it is being shipped to.
切换ChangeThis is used to change the country of your shipping address
地址信息Address infoThis is where you are starting to fill up your details of the address
详细地址Detailed addressThis means you must fill up the complete address with all the details such as property number, etc.
邮政编码/邮编Postal code/ Zip code
收货人姓名/收货人Name of recipient
手机号码/电话/手机Phone number
设置为默认收货地址/默认地址Set as a default addressYou can set an address as the default, so you don’t always have to find the address you would frequently use.
保存SaveSave the address.
所在地区/选择区/县Current areaThe current area of your address.
操作FunctionsThis allows the user to use some functions on the saved address.
修改EditUsers can modify the address details.
删除DeleteUsers can delete the saved address.
港澳台地区及海外OverseasThis is a category to choose if you are living outside of China.

 

List of Countries

When choosing 当前配送至, this window like below will be shown to you. You can change your country right here. The table below will guide you on the country names based on the Mandarin Chinese name.

Keywords related to Taobao shipping and consolidation

 

Chinese WordEnglish Meaning
阿尔巴尼亚Albania
阿尔及利亚Aleria
阿富汗Afghanistan
阿根廷Argentina
爱尔兰Ireland
埃及Egypt
埃塞俄比亚Ethiopia
爱沙尼亚Estonia
阿拉伯联合酋长国United Arab Emirates
阿鲁巴岛Aruba
阿曼Oman
安道尔Andorra
安哥拉Angola
安圭拉岛(英)Anguilla (English)
安提瓜和巴布达Antigua and Barbuda
奥地利Austria
奥尔德尼岛Alderney Island
奥兰群岛Åland Islands
阿塞拜疆Azerbaijan
阿森松岛Ascension Island
巴巴多斯Barbados
巴布亚新几内亚Papua New Guinea
巴哈马国Bahamas
白俄罗斯Belarus
百慕大群岛(英)Bermuda (English)
巴基斯坦Pakistan
巴拉圭Paraguay
巴勒斯坦Palestine
巴林Bahrain
巴拿马Panama
保加利亚Bulgaria
巴西Brazil
北马其顿North Macedonia
贝宁Benin
比利时Belgium
秘鲁Peru
冰岛Iceland
博茨瓦纳Botswana
波多黎各(美)Puerto Rico (US)
波兰Poland
玻利维亚Bolivia
伯利兹Belize
波斯尼亚和黑塞哥维那Bosnia and Herzegovina
不丹Bhutan
布基纳法索Burkina Faso
布隆迪Burundi
布韦岛Bouvet Island
赤道几内亚Equatorial Guinea
德国Germany
东帝汶East Timor
东萨摩亚(美Eastern Samoa (United States)
多哥Togo
多米尼加共和国Dominican Republic
丹麦Denmark
多米尼克国Dominica
厄瓜多尔Ecuador
厄立特里亚Eritrea
俄罗斯Russia
法国France
法罗群岛(丹Faroe Islands (Dan)
梵蒂冈Vatican
法属波里尼西亚French Polynesia
法属圭亚那French Guiana
法属南部和南极领地French Southern and Antarctic Territories
斐济Fiji
菲律宾Philippines
芬兰Finland
佛得角Cape Verde
福克兰群岛Falkland Islands
冈比亚Gambia
刚果Congo
刚果(金)Congo (gold)
格陵兰岛Greenland
格林纳达Grenada
格鲁吉亚Georgia
哥伦比亚Colombia
根西岛(英)Guernsey (UK)
哥斯达黎加Costa Rica
瓜德罗普岛(法)Guadeloupe (France)
关岛(美)Guam (US)
圭亚那Guyana
海地Haiti
韩国South Korea
哈萨克斯坦Kazakhstan
赫德岛和麦克唐纳群岛Heard and Macdonald Islands
黑山Montenegro
荷兰Netherlands
荷属安的列斯群岛Netherlands Antilles
洪都拉斯Honduras
加勒比荷兰Caribbean Netherlands
加纳Ghana
柬埔寨Cambodia
加蓬Gabon
吉布提Djibouti
捷克Czech
吉尔吉斯斯坦Kyrgyzstan
基里巴斯Kiribati
津巴布韦Zimbabwe
几内亚Guinea
几内亚比绍Guinea-Bissau
开曼群岛(英Cayman Islands (English)
喀麦隆Cameroon
卡塔尔Qatar
科克群岛(新)Cork Islands (new)
科科斯岛Cocos Island
克罗地亚Croatia
科摩罗Comoros
肯尼亚Kenya
科索沃Kosovo
科特迪瓦Côte d’Ivoire
科威特Kuwait
库拉索Curacao
莱索托Lesotho
老挝Laos
拉脱维亚Latvia
黎巴嫩Lebanon
利比里亚Liberia
利比亚Libya
列支敦士登Liechtenstein
立陶宛Lithuania
留尼汪岛Reunion Island
罗马尼亚Romania
卢森堡Luxembourg
卢旺达Rwanda
马达加斯加Madagascar
马恩岛(英)Isle of Man (UK)
马尔代夫Maldives
马耳他Malta
马拉维Malawi
马里Mali
马里亚纳群岛Mariana Islands
毛里求斯Mauritius
毛里塔尼亚Mauritania
马绍尔群岛Marshall Islands
马提尼克(法)Martinique (France)
马约特岛Mayotte
美国本土外小岛屿United States Minor Outlying Islands
蒙古Mongolia
孟加拉国Bangladesh
蒙特塞拉特岛(英)Montserrat (UK)
缅甸Myanmar
密克罗尼西亚(美)Micronesia (US)
摩尔多瓦Moldova
摩洛哥Morocco
摩纳哥Monaco
莫桑比克Mozambique
墨西哥Mexico
纳米比亚Namibia
南非South Africa
南极Antarctica
南乔治亚与南桑威奇群岛South Georgia and the South Sandwich Islands
南苏丹South Sudan
瑙鲁Nauru
尼泊尔Nepal
尼加拉瓜Nicaragua
尼日尔Niger
尼日利亚Nigeria
纽埃岛(新)Niue Island (new)
诺福克岛(澳)Norfolk Island (Australia)
挪威Norway
帕劳(美)Palau (United States)
皮特凯恩群岛Pitcairn Islands
葡萄牙Portugal
瑞典Sweden
瑞士Switzerland
萨尔瓦多Salvador
塞尔维亚Serbia
塞拉利昂Sierra Leone
塞内加尔Senegal
塞浦路斯Cyprus
塞舌尔Seychelles
沙特阿拉伯Saudi Arabia
圣巴泰勒米岛St. Barthelemy
圣诞岛Christmas island
圣多美和普林西比Sao Tome and Principe
圣赫勒拿St. Helena
圣克里斯托弗和尼维斯St Christopher and Nevis
圣卢西亚Saint Lucia
圣马丁(荷)St. Martin (Holland)
圣马丁岛St. Maarten
圣马力诺San Marino
圣皮埃尔岛及密克隆岛Saint-Pierre and Miquelon
圣文森特岛(英)St. Vincent (English)
斯里兰卡Sri Lanka
斯洛伐克Slovakia
斯洛文尼亚Slovenia
斯瓦尔巴群岛(挪)Svalbard (Norway)
斯威士兰Swaziland
苏里南Suriname
所罗门群岛Solomon Islands
索马里Somalia
泰国Thailand
塔吉克斯坦Tajikistan
汤加Tonga
坦桑尼亚Tanzania
特克斯和凯科斯群岛(英)Turks and Caicos Islands (English)
特立尼达和多巴哥Trinidad and Tobago
土耳其Turkey
土库曼斯坦Turkmenistan
突尼斯Tunisia
托克劳群岛(新)Tokelau Islands (new)
图瓦卢Tuvalu
瓦里斯和富士那群岛(法)Varys and Fujina Islands (France)
瓦努阿图Vanuatu
危地马拉Guatemala
维尔京群岛(美)Virgin Islands (US)
维尔京群岛(英)Virgin Islands (UK)
委内瑞拉Venezuela
文莱Brunei
乌干达Uganda
乌克兰Ukraine
乌拉圭Uruguay
乌兹别克斯坦Uzbekistan
西班牙Spain
希腊Greece
新喀里多尼亚群岛(法)New Caledonia (France)
匈牙利Hungary
西撒哈拉Western Sahara
西萨摩亚Western Samoa
牙买加Jamaica
亚美尼亚Armenia
也门Yemen
意大利Italy
伊拉克Iraq
印度India
印度尼西亚Indonesia
英国U.K.
英属印度洋领地British Indian Ocean Territory
以色列Israel
约旦Jordan
越南Vietnam
赞比亚Zambia
泽西岛(英)Jersey (English)
乍得Chad
直布罗陀(英)Gibraltar (English)
智利Chile
中非Central Africa
中国大陆Chinese mainland
中国香港China Hong Kong
中国澳门Macao, China
中国台湾Taiwan, China
新加坡Singapore
马来西亚Malaysia
澳大利亚Australia
新西兰New Zealand
美国U.S.
加拿大Canada
日本Japan

 

Choosing a Chinese Adress

This will be shown when entering a Chinese address, where you must select the province, city, area, and street. The table below only applies to China, Hong Kong, and Macau addresses, and it will give you the English names of the province and city, as this information would help further narrow down and make it easier for you to find the same Mandarin Chinese term of the area and district of the given China address to you if you do not have the Mandarin Chinese version.

Keywords related to Taobao shipping and consolidation

 

For 中国大陆’s province (省)

Chinese WordEnglish
北京Beijing
天津Tianjin
河北省Hebei Province
山西省Shanxi Province
内蒙古自治区Inner Mongolia Autonomous Region
辽宁省Liaoning Province
吉林省Jilin Province
黑龙江省Heilongjiang Province
上海Shanghai
江苏省Jiangsu Province
浙江省Zhejiang Province
福建省Fujian Province
安徽省Anhui Province
江西省Jiangxi Province
山东省Shandong Province
河南省Henan Province
湖北省Hubei Province
湖南省Hunan Province
广东省Guangdong Province
广西壮族自治区Guangxi Zhuang Autonomous Region
海南省Hainan
重庆Chongqing
四川省Sichuan Province
贵州省Guizhou Province
云南省Yunnan Province
西藏自治区Tibet Autonomous Region
陕西省Shaanxi Province
甘肃省Gansu Province
青海省Qinghai Province
宁夏回族自治区Ningxia Hui Autonomous Region
新疆维吾尔自治区Xinjiang Uygur Autonomous Region

 

For 中国大陆’s city (市)

EnglishChinese Word
Beijing北京市
Chongqing重庆市
Shanghai上海市
Tianjin天津市
Anqing安庆市
Bengbu蚌埠市
Bozhou亳州市
Chaohu巢湖市
Chizhou池州市
Chuzhou滁州市
Fuyang阜阳市
Guangde广德市
Hefei合肥市
Huaibei淮北市
Huainan淮南市
Huangshan黄山市
Fu’an福安市
Xuancheng宣城市
Wuwei无为市
Wuhu芜湖市
Tongling铜陵市
Tongcheng桐城市
Tianchang天长市
Suzhou宿州市
Qianshan潜山市
Ningguo宁国市
Mingguang明光市
Ma’anshan马鞍山市
Lu’an六安市
Jieshou界首市
Fuding福鼎市
Jieyang揭阳市
Jiangmen江门市
Huizhou惠州市
Huazhou化州市
Heyuan河源市
Heshan鹤山市
Guangzhou广州市
Gaozhou高州市
Foshan佛山市
Enping恩平市
Dongguan东莞市
Chaozhou潮州市
Zhangye张掖市
Yumen玉门市
Wuwei武威市
Tianshui天水市
Qingyang庆阳市
Pingliang平凉市
Longnan陇南市
Linxia临夏市
Lanzhou兰州市
Jiuquan酒泉市
Jinchang金昌市
Jiayuguan嘉峪关市
Hezuo合作市
Dunhuang敦煌市
Dingxi定西市
Huating华亭市
Baiyin白银市
Zhangzhou漳州市
Zhangping漳平市
Yong’an永安市
Xiamen厦门市
Wuyishan武夷山市
Shishi石狮市
Shaowu邵武市
Sanming三明市
Quanzhou泉州市
Putian莆田市
Ningde宁德市
Nanping南平市
Nan’an南安市
Longyan龙岩市
Longhai龙海市
Jinjiang晋江市
Jian’ou建瓯市
Fuzhou福州市
Fuqing福清市
Kaiping开平市
Zhuozhou涿州市
Zhangjiakou张家口市
Xinle新乐市
Xingtai邢台市
Wu’an武安市
Xinji辛集市
Tangshan唐山市
Shijiazhuang石家庄市
Shenzhou深州市
Shahe沙河市
Sanhe三河市
Renqiu任丘市
Qinhuangdao秦皇岛市
Qian’an迁安市
Pingquan平泉市
Nangong南宫市
Luanzhou滦州市
Langfang廊坊市
Jinzhou晋州市
Huanghua黄骅市
Hejian河间市
Hengshui衡水市
Handan邯郸市
Gaobeidian高碑店市
Dingzhou定州市
Chengde承德市
Botou泊头市
Cangzhou沧州市
Bazhou霸州市
Baoding保定市
Anguo安国市
Wuzhishan五指山市
Wenchang文昌市
Wanning万宁市
Sanya三亚市
Sansha三沙市
Qionghai琼海市
Haikou海口市
Dongfang东方市
Danzhou儋州市
Zunyi遵义市
Xingyi兴义市
Xingren兴仁市
Tongren铜仁市
Renhuai仁怀市
Qingzhen清镇市
Qianxi黔西市
Panzhou盘州市
Liupanshui六盘水市
Kaili凯里市
Guiyang贵阳市
Fuquan福泉市
Duyun都匀市
Chishui赤水市
Bijie毕节市
Anshun安顺市
Yulin玉林市
Wuzhou梧州市
Qinzhou钦州市
Pingxiang凭祥市
Pingguo平果市
Nanning南宁市
Liuzhou柳州市
Lipu荔浦市
Laibin来宾市
Jingxi靖西市
Hezhou贺州市
Heshan合山市
Hengzhou横州市
Hechi河池市
Guiping桂平市
Guilin桂林市
Guigang贵港市
Fangchenggang防城港市
Dongxing东兴市
Chongzuo崇左市
Cenxi岑溪市
Beiliu北流市
Beihai北海市
Baise百色市
Zhuhai珠海市
Zhongshan中山市
Zhaoqing肇庆市
Zhanjiang湛江市
Yunfu云浮市
Yingde英德市
Yangjiang阳江市
Yangchun阳春市
Xinyi信宜市
Xingning兴宁市
Wuchuan吴川市
Taishan台山市
Sihui四会市
Shenzhen深圳市
Shaoguan韶关市
Shanwei汕尾市
Shantou汕头市
Qingyuan清远市
Puning普宁市
Nanxiong南雄市
Meizhou梅州市
Maoming茂名市
Luoding罗定市
Lufeng陆丰市
Lianzhou连州市
Lianjiang廉江市
Leizhou雷州市
Lechang乐昌市
Linxiang临湘市
Liuyang 浏阳市
Loudi 娄底市
Miluo 汨罗市
Ningxiang 宁乡市
Shaoshan 韶山市
Shaodong 邵东市
Shaoyang 邵阳市
Xiangtan 湘潭市
Wugang 武冈市 
Xiangxiang 湘乡市
Yongzhou 永州市
Yiyang 益阳市
Yuanjiang 沅江市
Yueyang 岳阳市
Zhangjiajie 张家界市
Zhuzhou 株洲市
Zixing 资兴市 
Baotou 包头市
Arxan 阿尔山市
Bayannur 巴彦淖尔市
Chifeng 赤峰市
Erenhot 二连浩特市
Ergun 额尔古纳市
Fengzhen 丰镇市
Genhe 根河市
Hohhot 呼和浩特市
Holingol 霍林郭勒市
Hulunbuir 呼伦贝尔市
Manzhouli 满洲里市
Ordos 鄂尔多斯市
Tongliao 通辽市
Ulanhot 乌兰浩特市
Ulanqab 乌兰察布市
Wuhai 乌海市
Xilinhot 锡林浩特市
Yakeshi 牙克石市
Zhalantun 扎兰屯市
Changshu 常熟市
Changzhou 常州市
Danyang 丹阳市
Dongtai 东台市
Gaoyou 高邮市
Hai’an 海安市
Huai’an 淮安市
Jiangyin 江阴市
Jingjiang 靖江市
Jurong 句容市
Liyang 溧阳市
Lianyungang 连云港市
Zhuji诸暨市
Zhoushan舟山市
Yuyao余姚市
Yuhuan玉环市
Yueqing乐清市
Yongkang永康市
Yiwu义乌市
Wenzhou温州市
Wenling温岭市
Tongxiang桐乡市
Taizhou台州市
Shengzhou嵊州市
Shaoxing绍兴市
Ruian瑞安市
Quzhou衢州市
Pinghu平湖市
Ningbo宁波市
Longquan龙泉市
Longgang龙港市
Lishui丽水市
Linhai临海市
Lanxi兰溪市
Jinhua金华市
Jiaxing嘉兴市
Jiangshan江山市
Jiande建德市
Huzhou湖州市
Hangzhou杭州市
Haining海宁市
Dongyang东阳市
Cixi慈溪市
Zhaotong昭通市
Yuxi玉溪市
Xuanwei宣威市
Wenshan文山市
Tengchong腾冲市
Shuifu水富市
Shangri-La香格里拉市
Ruili瑞丽市
Qujing曲靖市
Pu’er普洱市
Mile弥勒市
Mengzi蒙自市
Mangshi芒市
Lushui泸水市
Lufeng禄丰市
Lijiang丽江市
Lincang临沧市
Kunming昆明市
Kaiyuan开远市
Jinghong景洪市
Gejiu个旧市
Dali大理市
Chuxiong楚雄市
Chengjiang澄江市
Baoshan保山市
Anning安宁市
Yining伊宁市
Kunshan 昆山市
Nanjing  南京市
Nantong 南通市
Pizhou  邳州市
Qidong 启东市
Rugao 如皋市
Suqian 宿迁市
Suzhou 苏州市
Taicang 太仓市
Taixing 泰兴市
Taizhou 泰州市
Wuxi 无锡市
Xinghua 兴化市
Xinyi 新沂市
Xuzhou 徐州市
Yancheng 盐城市
Yangzhong 扬中市
Yangzhou 扬州市
Yixing 宜兴市
Yizheng 仪征市
Zhangjiagang 张家港市
Zhenjiang 镇江市
Dexing 德兴市
Fengcheng 丰城市
Fuzhou 抚州市
Ganzhou 赣州市 
Gao’an 高安市
Gongqingcheng 共青城市
Guixi 贵溪市
Ji’an 吉安市
Jingdezhen 景德镇市
Jinggangshan 井冈山市
Jiujiang 九江市
Leping 乐平市
Longnan 龙南市
Lushan 庐山市
Nanchang 南昌市 
Pingxiang 萍乡市
Ruichang 瑞昌市
Ruijin 瑞金市
Xinyu 新余市
Yichun 宜春市
Shangrao 上饶市
Yingtan 鹰潭市
Zhangshu 樟树市
Baicheng 白城市
Baishan 白山市
Changchun 长春市
Da’an 大安市
Dehui 德惠市
Dunhua 敦化市
Fuyu 扶余市
Gongzhuling 公主岭市
Helong 和龙市
Huadian 桦甸市
Hunchun 珲春市
Ji’an 集安市
Jiaohe 蛟河市
Jilin 吉林市
Liaoyuan 辽源市
Linjiang  临江市
Longjing 龙井市
Meihekou 梅河口市
Panshi 磐石市
Shuangliao 双辽市
Shulan 舒兰市
Siping 四平市
Songyuan 松原市
Taonan 洮南市
Tonghua 通化市
Tumen 图们市
Yanji 延吉市
Yushu 榆树市
Anshan 鞍山市
Benxi 本溪市
Beipiao 北票市
Beizhen 北镇市
Chaoyang 朝阳市
Dalian 大连市
Dandong 丹东市 
Dashiqiao 大石桥市
Dengta 灯塔市
Diaobingshan 调兵山市
Donggang 东港市
Fengcheng 凤城市
Fushun 抚顺市
Fuxin 阜新市
Gaizhou 盖州市
Haicheng 海城市
Huludao 葫芦岛市
Jinzhou 锦州市
Kaiyuan 开原市
Liaoyang 辽阳市
Linghai 凌海市
Lingyuan 凌源市
Panjin 盘锦市
Shenyang 沈阳市
Tieling 铁岭市
Wafangdian 瓦房店市
Xingcheng 兴城市
Chengdu 成都市
Chongzhou 崇州市
Dazhou 达州市
Deyang 德阳市
Dujiangyan 都江堰市
Emeishan 峨眉山市
Guang’an 广安市
Guanghan 广汉市
Guangyuan 广元市
Huaying 华蓥市
Huili 会理市
Jiangyou 江油市
Jianyang 简阳市
Kangding 康定市
Langzhong 阆中市
Leshan 乐山市
Longchang 隆昌市
Luzhou 泸州市 
Mianzhu 绵竹市
Meishan 眉山市 
Mianyang 绵阳市
Nanchong 南充市
Xinxing新星市
Wusu乌苏市
Wujiaqu五家渠市
Ürümqi乌鲁木齐市
Turpan吐鲁番市
Tumxuk图木舒克市
Tiemenguan铁门关市
Tacheng塔城市
Shuanghe双河市
Shihezi石河子市
Tieli铁力市
Tongjiang同江市
Wuchang五常市
Wudalianchi五大连池市
Yichun伊春市
Zhaodong肇东市
Anyang安阳市
Changge长葛市
Changyuan长垣市
Dengfeng登封市
Dengzhou邓州市
Gongyi巩义市
Hebi鹤壁市
Huixian辉县市
Jiaozuo焦作市
Jiyuan济源市
Kaifeng开封市
Lingbao灵宝市
Linzhou林州市
Luohe漯河市
Luoyang洛阳市
Mengzhou孟州市
Nanyang南阳市
Pingdingshan平顶山市
Puyang濮阳市
Qinyang沁阳市
Ruzhou汝州市
Sanmenxia三门峡市
Shangqiu商丘市
Weihui卫辉市
Wugang舞钢市
Xingyang荥阳市
Xinmi新密市
Xinxiang新乡市
Xinyang信阳市
Xinzheng新郑市
Xuchang许昌市
Yanshi偃师市
Yima 义马市
Yongcheng 永城市
Yuzhou 禹州市
Zhengzhou 郑州市
Zhoukou 周口市
Zhumadian 驻马店市
Anlu 安陆市 
Chibi  赤壁市
Dangyang 当阳市
Danjiangkou 丹江口市
Daye 大冶市
Enshi 恩施市
Ezhou 鄂州市 
Guangshui 广水市
Hanchuan 汉川市
Honghu 洪湖市 
Huanggang 黄冈市
Huangshi 黄石市
Jianli 监利市
Jingzhou 荆州市
Jingmen 荆门市
Jingshan 京山市
Laohekou 老河口市
Lichuan 利川市 
Macheng 麻城市
Qianjiang 潜江市
Shishou 石首市
Shiyan 十堰市
Suizhou 随州市
Songzi 松滋市
Tianmen 天门市
Wuhan 武汉市
Xinmin 新民市
Yingkou 营口市
Zhuanghe 庄河市
Guyuan 固原市
Lingwu 灵武市
Qingtongxia 青铜峡市
Shizuishan 石嘴山市
Wuzhong 吴忠市
Yinchuan 银川市
Zhongwei 中卫市
Delingha 德令哈市
Golmud 格尔木市
Haidong 海东市
Mangnai 茫崖市
Tongren 同仁市
Xining 西宁市
Yushu 玉树市
Ankang 安康市
Baoji 宝鸡市
Binzhou 彬州市
Hancheng 韩城市
Hanzhong 汉中市
Huayin  华阴市
Shangluo  商洛市
Shenmu 神木市
Tongchuan 铜川市
Weinan 渭南市
Xi’an 西安市
Xianyang 咸阳市 
Xingping 兴平市
Xunyang 旬阳市
Yan’an 延安市
Yulin 榆林市 
Zichang 子长市
Anqiu 安丘市 
Binzhou 滨州市
Changyi 昌邑市
Dezhou 德州市
Dongying 东营市
Gaomi 高密市
Feicheng 肥城市
Haiyang 海阳市
Heze 菏泽市
Jiaozhou 胶州市
Jinan 济南市
Jining 济宁市
Laixi 莱西市
Laiyang 莱阳市
Laizhou 莱州市
Leling 乐陵市
Liaocheng 聊城市
Linqing 临清市
Linyi 临沂市 
Longkou 龙口市
Pingdu 平度市
Qingdao 青岛市
Qingzhou 青州市
Qixia 栖霞市
Qufu 曲阜市
Rizhao 日照市
Rongcheng 荣成市
Rushan 乳山市 
Shouguang 寿光市
Tai’an 泰安市
Tengzhou 滕州市 
Weifang 潍坊市
Weihai 威海市
Xintai 新泰市
Yantai 烟台市
Zaozhuang 枣庄市 
Yucheng 禹城市
Zhaoyuan 招远市
Zhucheng 诸城市
Zibo 淄博市
Zoucheng 邹城市
Zouping 邹平市
Changzhi 长治市
Datong 大同市
Fenyang 汾阳市
Gaoping 高平市
Gujiao 古交市
Hejin 河津市
Houma 侯马市
Huairen 怀仁市
Huozhou 霍州市
Jiexiu 介休市
Jincheng 晋城市
Jinzhong 晋中市
Linfen 临汾市
Lüliang 吕梁市
Shuozhou 朔州市
Taiyuan 太原市
Xiaoyi 孝义市
Xinzhou 忻州市
Yangquan 阳泉市
Yongji 永济市
Yuncheng 运城市
Yuanping 原平市
Barkam 马尔康市
Bazhong 巴中市
Wuxue 武穴市
Xiangyang 襄阳市
Xianning 咸宁市
Xiantao 仙桃市
Xiaogan 孝感市
Yichang 宜昌市
Yicheng 宜城市
Yidu 宜都市
Yingcheng 应城市
Zaoyang 枣阳市 
Zhijiang 枝江市 
Zhongxiang 钟祥市
Changde 常德市
Changning 常宁市
Changsha 长沙市
Chenzhou 郴州市
Hongjiang 洪江市
Hengyang 衡阳市
Huaihua 怀化市
Jinshi 津市市
Jishou 吉首市
Leiyang 耒阳市
Lengshuijiang 冷水江市
Lianyuan 涟源市
Liling 醴陵市
Shawan沙湾市
Kuytun奎屯市
Kuqa库车市
Kunyu昆玉市
Korla库尔勒市
Kokdala可克达拉市
Khorgas霍尔果斯市
Kashgar喀什市
Huyanghe胡杨河市
Karamay克拉玛依市
Hotan和田市
Changji昌吉市
Bole博乐市
Hami哈密市
Fukang阜康市
Beitun北屯市
Artux阿图什市
Aral阿拉尔市
Altay阿勒泰市
Alashankou阿拉山口市
Aksu阿克苏市
Xigazê日喀则市
Shannan山南市
Qamdo昌都市
Nyingchi林芝市
Nagqu那曲市
Lhasa拉萨市
Ziyang资阳市
Zigong自贡市
Yibin宜宾市
Ya’an雅安市
Xichang西昌市
Wanyuan万源市
Suining遂宁市
Shehong射洪市
Shifang什邡市
Qionglai邛崃市
Pengzhou彭州市
Panzhihua攀枝花市
Neijiang内江市
Zunhua遵化市
Bei’an北安市
Daqing大庆市
Dongning东宁市
Fujin富锦市
Fuyuan抚远市
Hailin海林市
Hailun海伦市
Harbin哈尔滨市
Hegang鹤岗市
Heihe黑河市
Hulin虎林市
Jixi鸡西市
Mishan密山市
Mohe漠河市
Mudanjiang牡丹江市
Muling穆棱市
Nehe 讷河市
Ning’an宁安市
Nenjiang嫩江市
Jiamusi佳木斯市
Qiqihar  齐齐哈尔市
Qitaihe七台河市
Shangzhi 尚志市
Shuangyashan 双鸭山市
Suifenhe 绥芬河市
Suihua绥化市
Anda安达市
Hong Kong Island香港岛
Kowloon九龙
New Territories新界
Macau Peninsula澳门半岛
Outlying Islands离岛

 

 

3. 查看物流 (Track shipment)

After finding the order for which you want to track, a page will be shown to you regarding tracking your shipment page, and there are certain functions that you can use. A table has been created below to help you understand the terminologies on this page better:

Track shipment for Taobao shipping and consolidation

 

Chinese WordEnglish MeaningExplanation
详细信息/物流详情Logistic detailsThis means you will see detailed information on your shipment tracking.
商品已经下单The order has been placedThis is the first status seen in the tracking of the shipment.
包裹正在等待揽收Parcel waiting for the pickupThis means your parcel is shipped out but waiting for logistics to pick it up.
已到达Have reachedThis means it has reached somewhere, which could be a stop for the logistics, warehouse, or even your destination.
已离开Have leftThis is usually seen when the parcel has been left somewhere, like a stop for the logistics or warehouse.
正在为您派送Being deliveredYour parcel is being provided by the logistics.
包裹到达集运仓Arrived at warehouseYour package has arrived at the Taobao warehouse.
集运仓已签收Warehouse acceptedYour parcel has been signed for acceptance at the Taobao warehouse.
您的包裹已入库,需要您合并包裹与支付运费。Your parcel has entered the warehouse storage; you are required to consolidate and pay the shipping fee.This is where the system is waiting for you to consolidate and pay for the shipping fee to deliver to you.
订单准备出库Order ready to ship out from the warehouse storageThis is after you have paid for your shipping or after being consolidated.
集运仓拣货完成,包裹准备出库The warehouse has completed picking up parcels, and parcels are ready to ship out.This is where the warehouse staff has finished picking up your parcels, and they is ready to be shipped.
包裹在集运仓装车完成,开始发往目的地Parcels have been stored in the vehicle, ready to move to the destination.
包裹正在准备出口报关,待报关完成后发往海外,预计7个工作日内完成派送,请您耐心等待Parcels are now in the China customs declaration process, ship to your destination after an estimated 7 days to deliver. Please wait patiently.In this [phase, your parcel is queued to be inspected by the customs of China.
包裹开始在大陆报关Parcel in China customs clearanceChina customs is checking your parcel content.
包裹在大陆报关完成Parcel in China customs clearance completed
包裹通过航空安检,等待航班安排Parcel in air transit checking, waiting to be arranged.Your parcel, in this stage, is soon departing from China to your destination.
您的包裹预计在20XX-XX-XX 起飞,请耐心等待Your parcel is estimated to fly, and please wait patiently.
您的包裹所在车辆/船舶/航班已发出Your parcel in the vehicle/ship/airplane has departed.
包裹已到达目的地The parcel has arrived at its destination.
包裹在目的地清关中Parcel in destination customs clearance
包裹在目的地清关完成Parcel in destination customs clearance completed.
目的地物流商揽收成功The parcel is being picked up by a logistic company of the destinationA logistic company from your goal will be assigned to deliver your package.
包裹【物流商:XXXX 运单号:CNMYBXXXXXXX】正在分拣中,预计1-2个工作日内发往【派件站点】Your parcel【logistic company:XXXX tracking number:CNMYBXXXXXXX】 is being retrieved by estimated 1-2 business days to reach 【delivery point】, This detail will let you know what is the company n-charge and the tracking number, so use this given tracking number if you were to ask your local logistic company of yours.
到达目的地分拨站点The parcel arrived at the logistics company of the destination.
包裹配送安排中,预计1-4个工作日内送达,如长时间未派送可联系电话:+XXXXXXXXXThe parcel is being arranged for delivery, estimated 1-4 working days to deliver, if a long period without any delivery made, contact: +XXXXXXXXAt this stage, you should be receiving your parcel very soon.
目的地分拨站点发出Out from logistic company of the destination for delivery
您的包裹已到达仓库,您无需任何操作,待您一次购买的所有包裹到齐将自动合单出库,如未到齐预计将在07月03日为您安排出库。Your parcel has arrived in the warehouse storage; waiting for all your packages to arrive and automatically consolidate and ship out from the warehouse. If not come ultimately, the estimated ship-out time would be July 3rd
船舶预计2022-07-06 23:00:00离港,请您耐心等待Ship estimated 2022-07-06 23:00:00 to leave port. Please wait patientlyThis is only seen if you are using sea shipping.
因台风影响船期有所延误,更新为船舶预计2022-07-11离港,请您耐心等待Due to wind conditions, the ship has been delayed. The new estimated date of the ship leaving the port is 2022-07-11. Please wait patiently.Sea shipping often is affected by typhoons or wind-related issues, as they cannot travel on the sea.
船舶离港,预计2022-07-17到目的港,请您耐心等待The ship is leaving port, estimated 2022-07-17, to reach the destination’s port. Please wait patiently
因船期延误,更新为船舶预计2022-07-20抵港,请您耐心等待Due to ship delay, new estimated 2022-07-20 to reach the port. Please wait patiently
集装箱提柜及分拆中,预计2~3个工作日内交接给目的地物流商The container is being unloaded. Estimate 2-3 working days to pass to the logistic company of the destination.
您的包裹已送达Your parcel has been delivered.This is seen when the parcel has been delivered to your doorstep.
运单号码Waybill number This is your reference for the tracking number.
物流公司Logistic companyYou can see the logistic company name.
客服电话Customer service numberThis is the customer service number for the logistic company.
发货地址Shipped out addressAddress of the seller.
收货地址Recipient addressYour address will be shipped to.
在线客服/物流客服Online customer serviceThis is to access the chatbot of the logistics company, as each logistics company would be able to connect with you through this to assist you with your shipment.
复制CopyThis button can be pressed when you want to copy the tracking number.
商家SellerThe seller’s name will be displayed here.
转运仓Forwarding warehouseTaobao’s warehouse is considered a forwarding warehouse.
包裹合单Consolidate parcel
仓库出库Parcel out from warehouse storage
仓库处理中Warehouse storage in processing the parcel
运输中In transit
已揽件Picked upThe parcel has been picked up by the logistic company.

 

 

4. 购物车(My cart)

Your cart allows you to select the items you wish to place an order for, and after selecting your items, you will be directed to a checkout page which shows you another page that allows you to decide which shipping method you would like to choose and such. The table below will help you understand what you see on your cart page.

My cart guide to Taobao shipping and consolidation

 

Chinese WordEnglishExplanation
已选商品(不含运费)Selected items (excluding shipping)Selected items to the checkout, but it does not include any shipping fee yet.
商品信息Item detailsIt shows you the variant/size you selected based on the item.
单价Single unit pricePrice for a single unit, which means maybe it will be cheaper if bought in bulk
数量QuantityThe quantity you want to buy
金额AmountAmount based on quantity.
操作FunctionsAllows you to select between 移入收藏夹 and 删除. 
移入收藏夹Move to favoritesMove to favorites, and it will not be shown in your cart.
删除DeleteDeletes the item in your cart.
结算CheckoutThis directs you to the checkout page before making payment and allows you to select your recipient address to ship, shipping method, and total after including the shipping fee.
合计TotalYour total to be paid without a shipping fee will be shown.
全选Select allAllows you to select all the items in your cart to checkout.

 

The table below will help you understand what you see on your checkout page.

My cart guide to Taobao shipping and consolidation

 

Chinese WordEnglishExplanation
选择收货地址Select shipping addressSelect the shipping addresses that you want to use. The default address is the address that has been set as default.
显示全部地址Show all shipping addressIt shows all the shipping addresses that you have saved.
管理收货地址Manage shipping addressesThis includes adding new, editing, or deleting an address.
自提取件Self-collectionSellers can opt for self-collection of their parcels. 
该物流方式不支持自提The following shipping method does not support self-collectionThis is only when you select to arrange with the seller for shipping by yourself.
跨境配送方式Oversea delivery method
详情DetailsThis can be clicked on to see more details of the shipping method.
确认订单信息Confirm order detailsTo let users double-check their order details before it is placed.
店铺宝贝Shop item
商品属性Item type
优惠方式Discount method
小计SubtotalThis subtotal would at most only include domestic postage fees (shipping within China to warehouse, etc.).
配送方式Delivery type
普通配送Normal delivery
快递Logistic company
免邮Free postage
运费险Shipping insurance feeIf your order has any damage during transit, you can get reimbursed by the insurance company, which is usually for China claims only and not international.
卖家赠送,退换货可赔Seller’s gift, exchange stock, and be reimbursed
店铺合计(含运费)Total with the shipping fee
朋友代付Friend payYou can find your Taobao friend to help pay for you as well.
匿名购买Hide the name of the buyerThis is so that when giving ratings, it will hide your name.
实付款True paymentThis payment will include the shipping fee domestically and internationally.
寄送至Ship to
收货人Recipient
返回购物车Back to cart
使用淘金币Use Taobao coinsTaobao coins can help minus some of your order prices.
提交订单Submit OrderThis is to place an order.
查看运费规则Check shipping rules

 

 

5. 官方集运(Official Consolidation)

There is a page specifically for you to consolidate items to ship. The table below will help you understand the terms you are looking at.

Official consolidation guide to Taobao shipping and consolidation

 

Chinese WordEnglishExplanation
全部All
待合包Awaiting for consolidationYour item that can be consolidated will be shown in this category
异常包裹Abnormal packageYour abnormal package (such as being rejected) will be shown in this category
待入库Waiting to enter the warehouseThis category displays a list of in-transit packages to the warehouse.
计费重(含体积重)WeightWeight of package
体积VolumeThe volumetric size of the package
免租期Free rental periodThis shows you how many more days of rental are free for your package
状态Item stateThis item state is usually shown as being accepted, awaiting arrival at the warehouse, etc.
包裹回收站Parcel return stopThis is for a user to see a list of items being returned to the seller from the warehouse
集运操作咨询Consolidation operation consultationThis is to contact the logistic company and the logistic chatbot.

 

 

Types and Costs of Shipping Methods on Taobao

Taobao also offers shipping services to customers outside of China to have their items shipped to your doorstep. There are multiple types of shipping methods available on Taobao. Let’s explore it in this section:

 

1. Types

TypeEnglishExplanation
官方集运-标准空运 Consolidated shipping via air freightThis allows you to combine multiple orders and ship at a go. It does have a limit on the maximum volumetric size and weight of the total combined parcel.
官方直邮-空运Direct shipping via air freightThis allows you to combine multiple orders and ship at a go by checking out various charges with this shipping method used. This only requires you to pay once that ships from China directly to your doorstep. It does have a limit on the maximum volumetric size and weight of the total combined parcel. But note that the full size and weight will differ for air and sea.
官方直邮 – 海运Direct shipping via sea freight
官方集运-快捷空运 Consolidated express shipping via air freightThis allows you to combine multiple orders and ship at a go. This method differs from others as it is express, which delivers more quickly than the usual time required for air shipping. It does have a limit on the maximum volumetric size and weight of the total combined parcel.
官方集运-经济海运Consolidated shipping via sea freightThis allows you to combine multiple orders and ship at a go. It has a different limit on the maximum volumetric size and weight of the total combined parcel compared with air shipping.
自行联系卖家发货/联系卖家发货Contact the seller personally to arrange for shippingThis option usually is when you would like to discuss other shipping methods to arrange for your item with the seller. This option should be used if you are pre-ordering items from Taobao, as you can confirm your order immediately once the seller has shipped to verify your deposit.

Tip: The more you combine with different sizes, the better, as it would be cheaper, and you often can avoid being taxed by your country’s customs.

 

 

2. Cost

Now, all these shipping methods also cost differently according to your country. Prices will not be listed here, but steps will be shown to you on how to check the shipping rates according to the type and your country.

 

For Desktop PC Users (Windows & macOS)

  1. First, go to 购物车 and select the items you want to buy, and click 结算.

Cost for desktop pc users guide to Taobao shipping and consolidation

Cost for desktop pc users

 

  1. Then, when you have confirmed which shipping address you are using at 选择收货地址 (black box), you can see 跨境配送方式 (red box) and see which shipping type you want to use, as explained in the earlier section.

Cost for desktop pc users

 

  1. To check the shipping rates, you can click on 详情 (black circle) on the side of every shipping type to see the price and limitation on the weight and size according to your country where the item(s) will be shipped to.

 

For Mobile App Users (Android & iOS)

  1. First, go to 购物车 and select the items you want to buy, and click 结算.

Cost for mobile app users guide to Taobao shipping and consolidation

 

  1. Then, when you have confirmed which shipping address you are using at the top layer (grey circle), you can immediately see the shipping types below by pressing on 更改(black square) and see which shipping type you want to use, as explained in the earlier section.

Cost for mobile app users

 

  1. To check the shipping rates, you can press on 查看运费规则(brown box) to see the price and limitation on the weight and size according to your country where the item(s) will be shipped to.

Cost for mobile app users

 

 

3. The Differences and Similarities Between Consolidated and Direct Shipping

You can check out the differences between consolidated and direct shipping types in the table below:

DifferencesConsolidatedDirect
PaymentRequires paying twice, once at the checkout and another when it reaches the warehouse.You only need to pay once during checkout.
Combining multiple itemsYes, you can combine if all items you wanted to ship at a go have arrived at the Taobao warehouse.Yes, but you must check those multiple items in a single checkout.
Time is taken to deliver to youFor air shipping: 7-14 days

For sea shipping: 3 weeks – 3 months (depends on monsoon/typhoon situation)

Change shipping addressAllowedNot allowed
PriceDepending on your items, it may be cheaper or more expensive than direct.The more you combine, the cheaper it would be, as they always provide rebates if you order more items.
Supported countriesUSA, Canada, Australia, New Zealand, Japan, Philippines, Thailand, South Korea, Malaysia, Singapore, Hong Kong, Macau, Taiwan, and Vietnam.

 

 

How to Add, Edit, and Delete a Recipient Address?

You may be new to Taobao and are probably wondering how you can add, edit or delete a shipping address to use for your account when you checkout. Follow the steps below, which shall help you get your recipient address added, edited, deleted, and saved into your account:

 

1. Add

There are 3 methods for Desktop PC Users (Windows & macOS) to add an address.

 

For Desktop PC Users (Windows & macOS)

Method 1:

  1. First, go to 我的淘宝(yellow highlight) and click on 我的收货地址(orange text).

Add a recipient address on desktop for Taobao shipping and consolidation

 

  1. Now, you can start to fill up by changing your country at 当前配送至 and finding your country name in Mandarin Chinese, which can be referred to in the table at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping on Taobao.

Add a recipient address on desktop

 

  1. Next, fill up the exact address in 详细地址, as explained at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping on Taobao.
  2. Lastly, fill up details of postcode, name of the recipient, and phone number in 邮政编码, 收货人姓名, 手机号码, respectively.
  3. If you want that address to be your default shipping address, you can tick the 设置为默认收货地址 box.
  4. After double-checking all the information you have filled up, you can click on 保存 to save it.

 

Method 2:

  1. First, go to 我的淘宝 and click on 账户设置(yellow text).

Add a recipient address on desktop

 

  1. Then, go to 收货地址(black arrow).

Add a recipient address on desktop

 

  1. Now, you can start to fill up as mentioned in steps 2 to 6 in Method 1 for Desktop PC Users (Windows & macOS) in 1. Add.

 

Method 3:

  1. In the 选择收货地址 section, click on 管理收货地址(yellow highlight).

Add a recipient address on desktop

 

  1. Then, you will be redirected to a page to fill up our address in 收货地址.
  2. Now, you can start filling up according to steps 2 to 6 in Method 1 for Desktop PC Users (Windows & macOS) in 1. Add.

 

For Mobile App Users (Android & iOS)

Method 1:

  1. First, go to 我的淘宝 and tap on 设置 .

Add a recipient address on mobile app for Taobao shipping and consolidation

 

  1. Then, look for 我的收货地址 and tap on it.

Add a recipient address on mobile app

 

  1. After that, tap on 添加收货地址 to add a new address.

Add a recipient address on mobile app

 

  1. Now, you can start to fill up the name of the recipient and phone number in 收货人 and 手机号码, respectively. You can change the country code of your phone number by tapping on the default +86 before putting your phone number.

Add a recipient address on mobile app

 

  1. Then, you can change your country in the 所在地区 section, and when it shows the window for you to select, look for 港澳台地区及海外 and find your country name in Mandarin Chinese, which can be referred in a table at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping on Taobao.
  2. Next, select your state in 选择城市 and city or county in 选择区/县 
  3. After that, fill up the exact address in 详细地址, as explained at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping on Taobao.
  4. Lastly, fill up details of the postcode in 邮编.
  5. If you want that address to be your default shipping address, you can tap on the 设为默认收货地址 button.
  6. After double-checking all the information you have filled up, you can tap on 保存 to save it.

 

Method 2:

This method only applies when you are checking out for an item:

  1. In the top section, tap on it, as shown in the circle.

Add a recipient address on mobile app

 

  1. Then, you will be redirected to a page of 我的收货地址 with a list of your addresses.

Add a recipient address on mobile app

 

  1. Now, you can add a new address by tapping on 添加收货地址 and start filling up according to steps 4 to 10 in Method 1 for Mobile App Users (Android & iOS) in 1. Add.

 

Note: Taobao only allows an account to save up to 20 addresses.

 

2. Edit

Assuming that you have to change some details in your saved address, you do not know where and how to edit. Follow the steps below based on the platform you use to edit your address. There are 2 methods to edit a lesson for both PC and Mobile App Users (Android & iOS).

 

For Desktop PC Users (Windows & macOS)

Method 1:

  1. First, go to 我的淘宝 (yellow highlight) and click on 我的收货地址(orange text).

Edit a recipient address on desktop for Taobao shipping and consolidation

 

  1. Scroll down and look for the address that you would like to edit.
  2. Then, hover over the 操作 column and click on 修改. Now you can edit whichever detail you want to change. You can refer to steps 2 to 6 in Method 1 for Desktop PC Users (Windows & macOS) in 1. Add to check what section is for which details to be filled.

Edit a recipient address on desktop

 

  1. After the editing is done, click on 保存.

 

Method 2:

This method only applies when you are checking out for an item:

  1. In the 选择收货地址 section, click on 管理收货地址.

Edit a recipient address on desktop

 

  1. Then, you will be redirected to a 收货地址 page.
  2. Now, you can repeat steps 2 to 4 in Method 1 for Desktop PC Users (Windows & macOS) in 2. Edit to make changes to your address. 

 

For Mobile App Users (Android & iOS)

Method 1:

  1. First, go to 我的淘宝 and tap on 设置.

Edit a recipient address on mobile app for Taobao shipping and consolidation

 

  1. Look for 我的收货地址 and tap on it.

Edit a recipient address on mobile app

 

  1. Then, you will see an icon on the right of your address, as shown below. Tap on it, and now you can start editing in the areas that you want to make changes. You can refer to steps 4 to 10 in Method 1 for Mobile App Users (Android & iOS) in 1. Add to cross-check on what section is for which details to be filled.

Edit a recipient address on mobile app

 

  1. Once that is done, tap on 保存 to save the changes made.

 

Method 2:

This method only applies when you are checking out for an item:

  1. In the top section, tap on it, as shown in the box.

Add a recipient address on mobile app

 

  1. Then you will be redirected to a page of 我的收货地址 with a list of your addresses.
  2. You can now refer to steps 3 and 4 in Method 1 for Mobile App Users (Android & iOS) in 2. Edit to make changes to your address.

 

 

3. Delete

Assuming you wanted to delete an address because it is no longer in use or because you have reached the max limit of saving 20 addresses, you can follow the steps below according to the platform you are using to delete an address. There are 2 methods for Desktop PC Users (Windows & macOS) and 3 methods for Mobile App Users (Android & iOS):

 

For Desktop PC Users (Windows & macOS)

Method 1:

  1. First, go to 我的淘宝 and click on 我的收货地址

Delete a recipient address on desktop for Taobao shipping and consolidation

 

  1. Scroll down and look for the address that you would like to delete.
  2. Then, hover over to the 操作 column and click on 删除

Delete a recipient address on desktop

  1. A window would pop up and requires your confirmation one more time (确认删除该条地址么?), if you want to delete the address. If you are sure, click on the blue button (确认) to confirm, or you could cancel (取消) if you want to think about it again. 

 

 

Method 2:

This method only applies when you are checking out for an item:

  1. In 选择收货地址 section, click on 管理收货地址.

Delete a recipient address on desktop

 

  1. Then you will be redirected to a 收货地址 page.
  2. Now, you can repeat steps 2 to 4 in Method 1 for Desktop PC Users (Windows & macOS) in 3. Delete to delete an address. 

 

For Mobile App Users (Android & iOS)

Method 1:

  1. First, go to 我的淘宝 and tap on 设置 .

Delete a recipient address on mobile app for Taobao shipping and consolidation

 

  1. Look for 我的收货地址 and tap on it.

Delete a recipient address on mobile app

 

  1. Then you would see the word 管理. Tap on it, and now you can see the phrase 删除 at the bottom right corner of an address. Tap on 删除 at the address you wish to delete.

Delete a recipient address on mobile app

Delete a recipient address on mobile app

 

  1. A window would pop up and requires your confirmation one more time (确定要删除该地址吗?), if you want to delete the address. If you are sure, tap on the orange button (删除) to delete, or you could cancel (取消) if you want to think about it again.

Delete a recipient address on mobile app

 

Method 2:

This method only applies when you are checking out for an item:

  1. In the top section, tap on it, as shown in the box.

Add a recipient address on mobile app

 

  1. Then you will be redirected to a page of 我的收货地址 with a list of your addresses.
  2. You can now refer to steps 2 to 4 in Method 1 for Mobile App Users (Android & iOS) in 3. Delete to delete an address.

 

Method 3:

  1. First, go to 我的淘宝 and tap on 设置.

Delete a recipient address on mobile app

 

  1. Look for 我的收货地址 and tap on it.

Delete a recipient address on mobile app

 

  1. Find the address you want to delete and tap on the icon as shown in step 3 in Method 1 for Mobile App Users (Android & iOS) users in 2. Edit.
  2. Then you would see the word 删除 in orange on the top right corner. Tap on it.

Delete a recipient address on mobile app

 

  1. A window would pop up and requires your confirmation one more time (确定要删除该地址吗?), if you want to delete the address. If you are sure, tap on the orange button (删除) to delete, or you could cancel (取消) if you want to think about it again.

 

 

How to Consolidate Your Items?

Now for this step, assuming you are using Taobao’s warehouse to ship your items and want to combine multiple orders to ship at a go, you may follow these steps to consolidate your things like a pro.

 

For Desktop PC Users (Windows & macOS)

  1. First, go to 我的淘宝 and click on 已买到的宝贝.
  2. Then on the left navigation menu, click on 官方集运.
  3. Now, a page will be shown to you; on this page, you may refer to the table at 5. 官方集运 (Official Consolidation) at Keywords Related to Shipping to understand the terms that can be found on the same page.
  4. Assuming your orders arrive at the warehouse, you can select whichever items you want to combine.

how to consolidate your items on desktop guide to Taobao shipping and consolidation

 

Once you have ticked the items, head over to the bottom, and you can see the total weight and the price to pay for the consolidated shipping. To pay, click on the orange button, as shown below.

how to consolidate your items on desktop

 

  1. Then you can select either to have your parcel delivered to your doorstep (送货上门) or you can opt to self-collect (自提点取货). The best recommendation would be doorstep delivery. You can still change your shipping address at this step.

how to consolidate your items on desktop

 

  1. Complete the checkout process like usual, and you are done.

 

For Mobile App Users (Android & iOS)

Method 1:

  1. First, go to 我的淘宝 and swipe up until you see a section called 跨境物流.

how to consolidate your items on mobile for Taobao shipping and consolidation

 

  1. Then, tap on 进入.
  2. After that, find the word 去集运 under the section 常用操作.

how to consolidate your items on mobile

 

  1. You will then be directed to a 官方集运空运 page, and here, you will be able to see what items are ready to be consolidated and which are waiting to reach the Taobao warehouse.

how to consolidate your items on mobile

 

  1. Assuming you have your items ready to be consolidated, you may select those you want to combine by ticking the items and checkout by pressing the 去合包/运费明细 button to pay your shipping fee.

how to consolidate your items on mobile

 

  1. Then, you would be able to select to self-collect (自提点取货) or have your parcel delivered to your doorstep (送货上门), and you may also change your shipping address if required.

how to consolidate your items on mobile

 

Method 2:

  1. First, go home by tapping on the word on the most left corner of the bottom screen and find the phrase 物流中心 and tap on it.

how to consolidate your items on mobile

 

  1. You would then be entering a page called 跨境物流 and on the same page, go to the 我的包裹 section and press on 待集运.
  2. You will then be directed to a 官方集运空运 page, as explained in step 4 of Method 1 for Mobile App Users (Android & iOS).
  3. If you want to consolidate and pay, you may refer to step 5 in Method 1 for Mobile App Users (Android & iOS).

 

Note: Do take note that while waiting for your items to be consolidated, you only have a free 20-day rental to store your items in the warehouse. Once it exceeds 20 days, Taobao will charge 1 RMB per day.

 

 

How to Know If Your Item Is Prohibited to Be Shipped?

Although we can always buy our goods from Taobao, we must remember that each country has import laws on what items are allowed and restricted from being imported. To check with that, the everyday prohibited items were listed below:

 

ItemsExamples
All kinds of poison, biochemical products, and infectious materialsAnthrax, dangerous bacteria, medicine with waste, pesticides, thallium, cyanide, dioxins, DDT, chlordane, ractopamine, ractopamine hydrochloride, arsenic, tear gas, white crystals, powder, paste, and other items
Items causing addiction of narcotic drugs and psychotropic Drugs, opium (including poppy capsules, flower, bud, leaves, etc.), morphine, cocaine, heroin, marijuana, methamphetamine, etc.
Items prohibited from circulation or shipment by national lawArtifacts, regulated knives, antiques, various weapons, simulated weapons (simulation toy guns, etc.), ammunition, national currency (cash), securities, counterfeit currency and securities, source plasma, Laogai products
Items that are harmful to China’s politics, economy, culture, and morality (Falun Gong, etc.), items that involve state secrets, and items that violate the “One China” principle and their packaging. Such as newspapers, books, pictures, publicity materials, audio-visual products, computer disks, and CD-ROMs that contain reactionary, obscene, indecent, Falun Gong, etc.The carrier discs, tapes, videos, and other content containing reactionary, and so obscene, indecent, or Falun Gong newspapers, books, pictures, promotional materials, audio, and video products, computer disks, and CD-ROMs
Items that interfere with public healthSuch as bones, ashes, coffins without tanned skins, animal bones without drugs, unprocessed or degreased bones, soil, animal carcasses, animal and plant pathogens (including bacteria and viruses, etc.)
Animals, plants and their specimens, and some natural resourcesRhinoceros horn, bezoar, tiger bones, skins, fur (fur), musk, seaweed, Ephedra, wild yew wood, charcoal, forest litter, peat (peat), silica sand, quartz sand and other natural sand, mahogany seeds (other propagating material), animals and plants
Radioactive articles and various dangerous articles (hazards with danger signs)Such as explosives (detonators, fuses, gunpowder, explosives, etc.), nuclear energy, and other goods
Medical waste, chemical waste, industrial waste, etc.As used disposable syringes
Gas (whatever color)Such as compressed gases, dry ice, fire extinguishers, gas cartridges, inflatable spheres, life-saving devices, explosive open automotive airbags, aerosols, gas lighters, gas cylinders, light bulbs, etc.
Explosivespyrotechnic articles (fireworks, firecrackers, crackers, etc.), issuing the order paper, dry ice, with a gas lighter, gas stove, gas cylinders, firearms, etc.
Flammable liquidsink, to the light water, paint, oil, gasoline, kerosene, diesel oil, benzene, alcohol, oil, camphor oil, engine starting fluid, turpentine, thinner, glue (such as glue, styrofoam plastic foam plastic, etc.), perfume, spray insecticides, air fresheners, cosmetics, etc.
Flammable solids (includes spontaneous combustible materials, water releases flammable gases, etc.)Coal, rosin, paraffin, activated carbon, titanium powder, copra, castor, rubber debris, safety matches (box wipe or rub sheet), white phosphorus, phosphorus, hemp oil, sodium metal, aluminum, magnesium powder, solid rubber (including white glue, etc.), inks, perfumes, asphalt, etc.
Chemicals, chemical laboratory supplies, medical products, etc.Potassium permanganate, sulfuric, furan, vaccines, blood products, etc.
Oxidizers and organic peroxidesHydrogen peroxide, sodium peroxide, calcium hypochlorite, potassium chlorate, potassium nitrate, unknown chemical composition, and other items
Toxic chemicals and infectious substances (which could occur in the circulation process of poisoning and infection items)Insecticides, pesticides, veterinary drugs, herbicides, arsenic, and its compounds, mercury, and its compounds, cyanide and its compounds, chloroform, benzene, ammonium, lacquer, blood, urine, body fluids, cleaning agents for four carbon tetrachloride, 1,1,1-trichloroethane (methyl chloroform) and trichlorotrifluoroethane, polychlorinated biphenyls, polybrominated biphenyls, asbestos, etc.
Corrosives (including solids and liquids that can burn human tissue and cause damage to metals, etc.)Sulfuric acid, nitric acid, hydrochloric acid, chlorosulfonic acid, acetic acid, caustic soda, hydrogen peroxide, and other
All types of currency in distribution, gambling equipment, and appliancesNational currencies, fiscal Bo equipment
FertilizerUrea, ammonium nitrate, superphosphate, ammonia, etc.
Fresh items, perishables, animals, dairy products, and othersHoney, eggs, wine, sugar, food, etc.
Daily productsCorn, rice, coal, cotton, crude oil, refined oil, antimony and antimony products, tungsten and tungsten products, silver, wheat, corn flour, rice flour, wheat flour, lumber, coal, coke, rare earth, zinc ore, tin and tin products, indium and indium products, molybdenum, phosphate rock, etc.
Export quota bidding and management of goods export authorizationsRush and Rush products, silicon carbide, fluorine stone (powder), slippery rocks (powder), light (heavy) burned magnesium, bauxite, licorice and products, paraffin, zinc, and zinc-based alloys, automobiles and chassis, its motorcycle engine and frame, citric acid, vitamin C, penicillin industrial salt, sulfuric acid disodium
Forest resourcesCharcoal
Precious Metals and other valuablesGold, silver, platinum, precious stones, jewelry, pearls, ivory, etc.
Radio transceiver and related communication devicesRadar and other transmitters, receivers, and other equipment
Charged items (except lithium batteries from electronic products)Airlines prohibited acceptance, such as plastic dolls _ charged, electric remote control cars, etc.
BatteriesBatteries, alkaline batteries
Electronic products containing lithium batteriesPure battery or battery package goods; Acceptable built (inextricably) battery goods, such as goods with a built-in battery, must indicate on the invoice and waybill.
Magnetic objects (not including protective packaging plus degaussing magnets, magnets, and others)Airlines prohibited acceptance, such as magnetic stripes, such as magnets;
Liquid Wine, moisturizer, eyeliner, sunscreen, contact lens solution, eye drops, physiological saline water, insect repellent, gold plating bath, aluminum paste, glow sticks, mercury thermometer, ice pillow, etc.
Frozen fresh meatChilled beef, frozen beef, chilled pork, frozen pork, chilled meat, frozen chicken
CigaretteCigarettes
Appearance is a more sensitive or internal organization that can not split the goods.Electrical, electronic equipment, and other unknown particles
CDCD
Rare mineral natural resources and rare natural resourcesPrimary raw materials such as copper profile, aluminum, and other 47 kinds of commodities
FoodAll types of food products
DrugAll kinds of drugs

 

Do not worry if you have too many to refer to; usually, if the item is prohibited, an error message is typically shown when viewing the article, like below.

error message

 

Or, when you are at the item’s checkout page, you want to place an order, which can be seen in the picture below.

Item is prohibited to be shipped guide to Taobao shipping and consolidation

 

Note: You should also check for further prohibited items according to your country’s customs and not solely depending on the list above. Although some things are not forbidden, Taobao does not let you use their shipping, but you can still use freight forwarders to help settle this issue. 

 

 

How to Track Your Shipment?

There are multiple ways to track the shipment for the items you ordered by following the steps below according to the platform you are using.

 

For Desktop PC Users (Windows & macOS)

Method 1: To see six recent shipments

  1. First, go to 我的淘宝
  2. Then under the 我的物流 section, click on 查看物流明细

Track shipment on windows desktop user guide to Taobao shipping and consolidation

 

  1. Now, you shall be able to see the tracking details. You may refer to the table at 3. 查看物流 (Track Shipment) in Keywords Related to Shipping to understand the further information being displayed there.

 

Method 2: To track shipments from your orders, make a list

  1. First, go to 我的淘宝 and click on 已买到的宝贝.
  2. Then, look for the order you want to track and click on 查看物流

Track shipment on windows desktop user

 

  1. Now, you shall be able to see the tracking details. You may refer to the table at 3. 查看物流 (Track Shipment) in Keywords Related to Shipping to understand the further information being displayed there.

 

For Mobile App Users (Android & iOS)

Method 1: Track through 待发货 or 待收货

  1. First, go to 我的淘宝.
  2. Then, find for 待发货 or 待收货 tap on any that you want to track.

Track shipment on mobile app user guide to Taobao shipping and consolidation

 

  1. After that, you would see orders that are in either 待发货 or 待收货. Find the order and press on 查看物流.

Track shipment on mobile app user

 

  1. Now, you should be able to see the tracking of your shipment. You may refer to the table at 3. 查看物流 (Track Shipment) in Keywords Related to Shipping to understand the details being displayed there.

Track shipment on mobile app user

 

Method 2: Track recent orders through 交易物流

  1. First, go to 消息.

Track shipment on mobile app user

 

  1. After that, you would see recent orders that you have made at 交易物流(blue color with white truck icon). Find the order and press on it.
  2. Now, you should be able to see the tracking of your shipment. You may refer to the table at 3. 查看物流 (Track Shipment) in Keywords Related to Shipping to understand the details being displayed there.

 

 

Shipment Issues and Solutions

Issue 1: Your Shipment Tracking Is Not Updated

1. Contact Seller

You should try finding your item’s seller to help you ask the logistics company regarding the tracking updates for your item. You can do that by going to 我的淘宝, then clicking on 和我联系 at the order you want to ask the seller for Desktop PC Users (Windows & macOS).

Contact seller on desktop app if shipment tracking not updated guide to Taobao shipping and consolidation

Contact seller on desktop app if shipment tracking not updated

 

Then send the following message: “你好老板,为何我和你买的这个订单,<insert order number here (highlighted in yellow in the picture)> 没有任何的物流更新呢?” 

 

Mobile App users (Android & iOS)

  1. First, go to 我的淘宝
  2. Find your order at 待发货 and find your order, then tap on your order.

Contact seller on mobile app if shipment tracking not updated

 

  1. Tap on 联系卖家, and you can start messaging the seller.

Contact seller on mobile app if shipment tracking not updated

 

2. Contact the Logistics Company That Is Responsible

If it is not updated and the seller does not want to help you, do not worry.  There are 2 ways to contact the responsible logistic company for your item.

 

For Desktop PC Users (Windows & macOS)

  1. First, go to 我的淘宝 and click on 已买到的宝贝. There are 2 ways to proceed here:

 

First way:

  1. Find the order you want to ask about and click on 查看物流

Contact the logistics company on desktop app guide to Taobao shipping and consolidation

 

  1. Then, click on the blue button, 在线客服

Contact the logistics company on desktop app

 

Second way:

  1. Go to 官方集运 and click on 集运操作咨询.

Contact the logistics company on desktop app

 

The following would be the same again for any of the ways that you have chosen.

  1. After that, you will be directed to a page called 物流客服
  2. Click on 订单选择器 and select the order.

Contact the logistics company on desktop app

 

  1. Then, send 找人工服务
  2. Subsequently, send “我是海外的但是这个物流很久没更新了. 麻烦帮我更进一下然后和我说在我的邮箱和电话吗?”

Contact the logistics company on desktop app

  1. They shall help you settle this issue from here onwards. Provide them your email and phone number as:
    • 邮箱: (email)
    • 电话: (phone number with area code)

 

For Mobile App Users (Android & iOS)

  1. First, go to 我的淘宝, then go to 我的订单 and press on 全部.

Contact the logistics company on mobile app guide to Taobao shipping and consolidation

 

  1. Then, find the order that you would like to query and press on 查看物流.

Contact the logistics company on mobile app

 

  1. After that, at the top, tap on 物流客服.

Contact the logistics company on mobile app

 

  1. You will be directed to a chatroom and press 找人工.

Contact the logistics company on mobile app

 

  1. Then follow steps 7 and 8 from the earlier part for Desktop PC Users (Windows & macOS).

 

3. Contact Taobao Customer Service

For Desktop PC Users (Windows & macOS)

  1. First, go to 我的淘宝 and find 联系客服 on the top right corner of the same row that you have clicked on 我的淘宝.
  2. Hover your mouse on 联系客服 and click on 消费者客服.

Contact Taobao customer service on desktop guide to Taobao shipping and consolidation

 

  1. You will be directed to a chat page, and in there, click on 物流查询.

Contact Taobao customer service on desktop

 

  1. A list of orders would pop up, and select the order that you want to ask.

Contact Taobao customer service on desktop

 

  1. Then send 找人工服务 and click on 点击联系

Contact Taobao customer service on desktop

 

  1. Send the following message: “我是海外的但是这个物流很久没更新了. 麻烦帮我更进一下然后和我说在我的邮箱和电话吗?”.
  2. They shall help you settle this issue from here onwards. Provide them your email and phone number as in
    邮箱: (email)电话: (phone number with area code)

 

For Mobile App Users (Android & iOS)

  1. First, go to 消息 and find 我的小蜜.

Contact Taobao customer service on mobile app

 

  1. To proceed, you can now follow steps 3 to 7 from the earlier part for Desktop PC Users (Windows & macOS).

 

Note:

Contact Taobao customer service on mobile

 

If they ever send you this, you are required to change your region to your country. To do that, follow the steps below according to your platform.

 

For Desktop PC Users (Windows & macOS)

  1. First, go to home page of Taobao
  2. Hover here and select your country according to the Mandarin Chinese term, which can be checked at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping.

Contact Taobao customer service on desktop

 

For Mobile App Users (Android & iOS)

  1. First, go to 我的淘宝, and tap on the gear icon in the top-right corner.

Contact Taobao customer service on mobile

 

  1. Go to 通用 and 我的收货地址.

Contact Taobao customer service on mobile

Contact Taobao customer service on mobile

 

  1. Then, under 国家/地区, select the country according to the Mandarin Chinese term, which can be checked at 2. 我的淘宝  (My account/ My Taobao) in Keywords Related to Shipping.

Contact Taobao customer service on mobile

Contact Taobao customer service on mobile

 

Now, you should chat again with the chatbot or live agent without having the same problem. You can switch countries again with the same steps.

 

 

Issue 2: Your Item Has Been Rejected by the Taobao Warehouse

1. Contact Taobao Customer Service

This is no longer related to the seller but more on Taobao’s side.

 

For Desktop PC Users (Windows & macOS)

  1. Follow steps 1 to 5 of 3. Contact Taobao Customer Service in Issue 1 for Desktop PC Users (Windows & macOS).
  2. Send the following message: “我是海外的但是为什么这个包裹被集运创拒收呢?”.
  3. From this step onwards, you may need to use a translator to help you because different items would have different reasons why your parcel is being rejected by the warehouse.
  4. If they ever mentioned 联系卖家, which means you need to ask the seller about it. Just resend the message in step 2 with the following statement: 淘宝小二叫我找你处理这件事.
  5. If they say you need to contact the logistic company, 找快递解决这个问题, you can follow steps 1 to 6 for Desktop PC Users and resend the message from step 2 of this part.

 

For Mobile App Users (Android & iOS)

  1. Follow steps 1 of 3. Contact Taobao Customer Service in Issue 1 for Mobile App Users (Android & iOS)
  2. Then send this message: “我是海外的但是为什么这个包裹被集运创拒收呢?”.
  3. From this step onwards, you may need to use a translator to help you because different items would have various reasons why your parcel is being rejected by the warehouse.
  4. If they ever mentioned 联系卖家, which means you need to ask the seller about it. Just resend the message in step 2 with the following statement: 淘宝小二叫我找你处理这件事.
  5. If they say you need to contact the logistic company, 找快递解决这个问题, you can follow steps 1 to 4 for Mobile App Users (Android & iOS) and resend the message from step 2 of this part.

 

 

Issue 3: You Did Not Receive Your Shipment Although It Was Delivered

1. Contact the Logistic Company That Is Responsible

You may refer to 2. Contact the Logistic Company That Is Responsible in Issue 1 and send the following message instead of following the same news in Issue 1. “我的包裹没收到但是物流显示已签收了”. From here onwards, you need to use a translator to help you solve this issue. You may see around the other problems of this section to see if any could help you send the Mandarin Chinese sentences.

 

 

Issue 4: You Received Short of Item From Your Consolidation

1. Contact the Logistic Company That Is Responsible

You may refer to 2. Contact Logistic Company That Is Responsible in Issue 1 and send the following message instead of following the same news in Issue 1. “我收少了一些包裹,我需要帮忙呢”. From here onwards, you need to use a translator to help you solve this issue. You may see around the other problems of this section to see if any could help you send the Mandarin Chinese sentences.

 

2. Contact Taobao Customer Service

You may refer to 3. Contact Taobao Customer Service in Issue 1 and send the following message instead of following the same message in Issue 1. “我收少了一些包裹,我需要帮忙呢”. From here onwards, you need to use a translator to help you solve this issue. You may see around the other problems of this section to see if any could help you send the Mandarin Chinese sentences.

 

 

Issue 5: Your Consolidation Shipping Fee Cannot Be Paid Due to Sudden Missing Items After Relaunching the App or Reentering the Page

1. Check At 待付款 (To Pay) List

For Desktop PC Users (Windows & macOS) and Mobile App Users (Android & iOS)

  1. First, go to 我的淘宝 and click/press on 待付款.

Check pay list on desktop app guide to Taobao shipping and consolidation

Check pay list on desktop app guide to Taobao shipping and consolidation

 

  1. Check and see if there is any order name as 运单费. If it doesn’t, proceed to the next solution. If it does appear, click/press on 付款.

 

2. Contact Taobao Customer Service

You may refer to 3. Contact Taobao Customer Service in Issue 1 and send the following message instead of following the same news in Issue 1. “我突然不能付我的合包呢”. From here onwards, you need to use a translator to help you understand messages. Check around the other issues of this section to see if any could help you send the Mandarin Chinese sentences.

 

 

Issue 6: Item Has Reached the Taobao Warehouse but Not Reflected in the Database for Consolidation

1. Contact Taobao Customer Service

You would need to give it a day or two, especially during the monthly sales, due to the high processing volumes of parcels going into the warehouse. If it still does not appear, you may refer to 3. Contact Taobao Customer Service in Issue 1 and send the following message instead of following the same message in Issue 1. “我的包裹到现在都不让我合包虽然已经到了集运创”.

From here onwards, you need to use a translator to help you understand messages. Check around the other issues of this section to see if any could help you send the Mandarin Chinese sentences.

 

 

Issue 7: Seller is Taking Too Long to Ship

1. Contact Seller

Follow the steps in 1. Contact Seller in Issue 1 and message the seller and ask why it is not shipped out yet with the following message: “为何我的订单到现在还没发货呢?”.

 

2. Request Refund

If you cannot wait and the seller does not reply to you, you can opt to request a refund and find another seller that sells the same item instead for better service. For more detailed information about requesting a refund or return on Taobao, we recommend checking our other, more comprehensive guide here.

 

For Desktop PC Users (Windows & macOS)

  1. First, go to 我的淘宝 and click 已买到的宝贝.

Request refund on desktop app guide to Taobao shipping and consolidation

 

  1. Next, find the item that you want to request a refund for and click on 退款/退货.

Request refund on desktop app guide to Taobao shipping and consolidation

 

  1. After that, select 我要退款.

Request refund on desktop app guide

 

    1. Then, start filling up the details for submitting your refund request.Request refund on desktop app guide

 

    1. In 货物状态, you select 末收到货 
    2. Under 退款原因 (refund reasons), select the reason 未按约定时间发货
    3. After that, double-check if your 退款金额 is the amount you wish to receive as a refund. Do note that it is usually set for the total price you have paid for your order, which includes any shipping fee that applies and does not allow you to request a higher value for a refund than what you have paid. If your seller has ever told you to request a refund for a specified amount, you may change the value in 退款金额
    4. Then, in this 退款说明 part, it is recommended to add some information about it, maximum of 200 words, but most of the time, you are not required to do so.
    5. Once you have filled everything required and optional, you are ready to submit your refund request by clicking on 提交.
  1. As seen in the picture below, you just have to wait for the seller’s side to approve your refund request. While the refund request is not supported yet by the seller, you also have the option to modify your request by clicking on 修改申请. A user can also withdraw their refund request by clicking on 撤销申请. At this point, if your seller does not respond within 3 days, the refund system of Taobao will automatically represent the seller’s side and agree to your refund.

Request refund on desktop app guide

 

  1. If your request has been approved, you will see the page like the picture below:

Request refund on desktop app guide

 

This page shows you the status of your refunded money, where it is currently, and your total amount being refunded. There are 3 stages for your successful refund, which are 卖家退款 (seller refund), 银行受理(bank processing), and 退款成功 (successful refunds). Refunds will typically appear in your bank account or credit card statement within 14 days, but 1 to 2 hours for Lazada wallet users.

 

For Mobile App Users (Android & iOS)

  1. First, go to 我的淘宝 and find 我的订单. If you found it, tap on 全部 when you see it, as this would show you all of your orders made.

Request refund on mobile app guide to Taobao shipping and consolidation

 

  1. Find the item that you want to request a refund for and tap on 退款.

Request refund on mobile app

 

  1. After that, select 我要退款.

Request refund on mobile app

 

    1. Then, start filling up the details for submitting your refund request.

Request refund on mobile app

 

    1. In 货物状态, you can select 末收到货 
    2. Under 退款原因 (refund reasons), select the reason 未按约定时间发货.
    3. After that, double-check if your 退款金额 is the amount you wish to receive as a refund. Do note that it is usually set for the total price you have paid for your order, which includes any shipping fee that applies and does not allow you to request a higher value for a refund than what you have paid. If your seller has ever told you to request a refund for a specified amount, you may change the value in 退款金额
    4. Then, in this 补充描述和凭证 part, it is recommended to add some information about it, maximum of 200 words, but most of the time, you are not required to do so.
    5. Once you have filled everything required and optional, you are ready to submit your refund request by clicking on 提交
  1. You just have to wait for the seller’s side to approve your refund request. While the refund request is not approved yet by the seller, you also have the option to modify your request by clicking on 修改申请. A user can also withdraw their refund request by clicking on 撤销申请

Request refund on mobile app

 

At this point, if your seller does not respond within 3 days, the refund system of Taobao will automatically represent the seller’s side and agree to your refund.

  1. If your request has been approved, you will see the page like the picture below.

Request refund on mobile app

 

You can refer to Step 6 of Request Refund from Your Order List for PC users for the explanation.

 

 

Issue 8: The Item Is Not in the Prohibited Items List, but It Cannot Be Shipped

1. Contact Seller

  1. Follow the steps in 1. Contact Seller in Issue 1 and message the seller and ask why it is not shipped out yet with the following message: “有链接可以拍给这个吗?因为名字的关系,我不能把这个订单发到我的国家呢。我是知道这个物品是可以发到我的国家的。”.
  2. If the seller gives you another link to pay, use that. If the link is 1 RMB, add the quantity equivalent to the product you wanted to buy and pay like usual and just inform the seller that you want which item to be shipped by copying the name of the listing and send with the following message: “我拍了,麻烦老板帮我发这个货吧 (put item listing name and state your variant or preference if there is any)”.

 

2. Use Freight Forwarder To Ship

Sometimes, using a freight forwarder could solve such an issue. You may search for more info about which freight forwarder to use. Search “Best Freight Forwarders for Taobao” on Google.

 

 

Issue 9: Seller Entered the Wrong Tracking Number

1. Contact the Logistic Company That Is Responsible

You may refer to 2. Contact the Logistic Company That Is Responsible in Issue 1 and send the following message instead of following the same message in Issue 1. “我在海外,卖家填错快递单号”. 

From here onwards, you need to use a translator to help you solve this issue. You may see the other problems in this section to see if any could help you send the Mandarin Chinese sentences.

 

2. Contact Taobao Customer Service

You may refer to 3. Contact Taobao Customer Service in Issue 1 and send the following message instead of following the exact same message in Issue 1. “我在海外,卖家填错快递单号”. 

From here onwards, you need to use a translator to help you solve this issue. You may see the other problems in this section to see if any could help you send the Mandarin Chinese sentences.

 

 

Conclusion

To sum it up, do not feel frustrated if you are new to Taobao and do not know how to have your items shipped to you or consolidate multiple items. We have prepared this guide with keywords, types, and costs of shipping methods on Taobao, how to add, edit and delete a recipient address, how to consolidate your items, how to know if your item is prohibited from being shipped, how to track your shipment and several shipment issues and corresponding solutions.

If you tried following the ways and you are still facing issues with your shipping, it is highly recommended to contact Taobao’s customer service or even the seller for assistance.

If you are also having issues requesting a refund on Taobao, you can check this article for our detailed solutions.

Lastly, let us know in the comments:

  • Are you having problems with your shipping on Taobao?
  • Which device are you mostly using to access Taobao?
  • Did any of the above information, ways or tips help you?
  • What was your experience having your Taobao goods/items shipped to you?
  • Are there any other ways or key information we should add to this list to help guide you through Taobao’s shipping process?
  • What is the best way to save shipping fees for consolidating multiple items?
  • What other problems are you encountering with Taobao that you require help with?

Feel free to share this post with hardcore Taobao shoppers who want to buy and ship more goods/items! 😊

Written by Adriel Peh

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