How to Fix Shazam Not Working on iPhone or Android?

Suddenly finding that your Shazam app is not working properly or encountering some problems?

Shazam is a nifty little app that you can have in your phone that allows you to identify and find any music you are looking for. The app follows an extremely straightforward prospect that allows you to identify music by simply humming the tone or singing a portion of the lyrics that you can remember.

Whenever you have those moments where you listen to a song for the first time and it just clicks with you, you can sometimes struggle trying to find the title of the song. Shazam allows you to quickly get over this problem as it can easily identify music wherever you are.

Sometimes, while watching Reels on Instagram, we stumble upon a song that catches our attention in the first few seconds. To find the name of that particular song quickly, we always use Shazam’s Music Recognition feature 🎶.

 

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Types of Shazam Not Working Problems

Despite this however, Shazam can tend to get buggy and sometimes not work properly as a result of this happening. Hence, for some users, the Music Recognition feature isn’t working properly 🚫 and not letting them determine the song name.

Several users who used the Shazam app have been reporting problems with getting it to work properly. The problems that these users experience can range from the app not launching properly or the app not performing its intended functions with identifying music properly.

For instance, some users aren’t able to use the Shazam app using their phone’s internet. Even for some users, Shazam’s Music Recognition shortcut or pop-up isn’t working.

Regardless of how the problems come to be, the end results remain the same where you aren’t able to use Shazam at all.

That being said, how does your Shazam app issue appear like? Share your experience in the comments below, and a fellow reader or we might be able to help out.

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Fortunately, all these issues have some fixes that can resolve them with ease. 😁

Here in this guide, we will be going over 25 best workarounds 🛠️ that can help you resolve the issues you’re facing with the Shazam app. You should implement all the solutions mentioned below carefully to get the Shazam app to work again. Additionally, there are many reasons why Shazam might not be working properly for you and we have narrowed them down in this guide to 10 reasons why it might be the case.

This guide will be covering simple to complex fixes that you can try out on your smartphone. With everything out of the way let’s get down to fixing some bugs!

 

Note: Shazam is mainly available as a downloadable app in Android and iOS phones and shares very little differences between how the app functions on each platform. So, all the methods mentioned in this guide only apply to two devices: iPhone and Android. But some workarounds also apply to desktops, like macOS.

 

 

Types Of Issues With the Shazam App

All users are facing different issues with the Shazam app. Some users are unable to open the Shazam app on their phones. While some users aren’t able to identify songs using the Music Recognition feature, as it keeps showing them the ‘No Results’ error message. Here in this section, we’ve explained all kinds of issues you could face while using the Shazam app.

1. Crashes Or Doesn’t Open: Many Shazam users said that they are unable to use or open the Shazam app on their mobile phones, as it keeps crashing again and again. For some Android users, the “Unfortunately Shazam Has Stopped Working” error or “Shazam is not responding” errors were reportedly showing up after the app kept crashing and closing upon launch.

 

2. Can’t Use the Shazam Shortcut: When we install the Shazam app, it adds a shortcut to the smartphone’s control panel that lets us identify music without opening the app. According to the users, they can’t use that pop-up or shortcut to discover songs.

 

3. Music Recognition Not Working: One of the most common issues with the Shazam app is the ill-functioning of the Music Recognition feature. They said they couldn’t identify the song playing around them and just keep getting the “No Result. We didn’t quite catch that” error when Shazam-ing a song.

 

Sometimes, users also come across the “Something isn’t working here” error when using Shazam.

 

 

Why Is Your Shazam App Not Working Properly?

There could be different reasons behind the non-functioning of the Shazam app. But we think the below-mentioned are some of the most common culprits causing this issue.

1. Not Connected to a Working Internet (Fix 4)
2. Server Issues With Shazam (Fix 6)
3. Corrupted App Cache (Fix 8)
4. Microphone Access Not Allowed  (Fix 11)
5. Outdated Device Software Version (Fix 19)
6. Shazam App Bugs or Problems (Fix 18)
7. Sound Recognition Off on iPhone  (Fix 9)
8. Not Allowed To Run in Background  (Fix 12)
9. App Isn’t Allowed To Use Cellular Data (Fix 14)
10. Improper or Malfunctioned Device’s Network Settings (Fix 20)

 

The following provides a deeper look at the common causes for the Shazam app issues:

 

1. Something Wrong With Your Internet Connection

One of the reasons why you might find your Shazam app to not be working properly can be a result of having a poor internet connection. Shazam relies on having a stable internet connection in order for it to detect, analyze and identify any music you are trying to let it listen into and a poor and shaky connection will no doubtably ruin your overall experience with the app.

If you might be having issues with Shazam, be sure to check up on your internet connection and see if it is strong and properly connected. You might need to restart your internet connection (Step 5) or change your phone’s DNS address (Step 22) if you are experiencing a connection issue that is making the app act buggy.

 

 

2. Shazam Servers Are Down

Going back to the first reason, besides having an unstable internet connection causing Shazam to not work properly, the app can also misbehave as a result of something going wrong with its servers. As we previously mentioned, Shazam requires the internet to be able to work properly but it also requires its servers to be up and running to complete anything.

If you find that Shazam isn’t working properly despite having a good internet connection, consider checking out the server status for Shazam (Step 6) as you might be in the unfortunate situation where the servers are down.

 

 

3. Corrupted Shazam App Cache and Data

The last reason you might find with Shazam not working properly will have something to do with the apps and some of its internal files. While Shazam doesn’t download anything such as the songs you are searching, there is a high possibility that certain files it uses to work properly can get corrupted.

If you find Shazam to not be working properly then you might want to consider checking if the app is working properly without any internal issues. You can fix any problems with internal files by cleaning up Shazam’s cache and data (Step 8) or in the worse case, reinstall Shazam completely (Step 18).

 

 

4. Something Wrong With Your Microphone in Shazam

One situation you might find yourself with the app is its inability to detect any sound as a result of an issue with your microphone. Your phone’s microphone is one of the most important parts that Shazam needs to properly work and any issues that might either prevent it from using your microphone properly can cause the app to not function at all.

When it comes to dealing with microphone issues with Shazam, one of the potential solutions you can try out is configuring your microphone (Step 10) for the app and checking Shazam’s app permissions related to your microphone (Step 11).

 

 

5. Outdated Device Software Version

Another reason why you might be having issues with Shazam can be a result of having an outdated operating system with the phone you are using. An outdated software is prone to experiencing issues because of unresolved bugs/glitches and can even make other apps incompatible until an update occurs.

If you haven’t updated in a while, consider checking and updating your device firmware to its latest version (Step 19) as there might be unique issues only found in outdated software.

 

 

6. An Error With Running the Shazam App

If you find the Shazam app to be having problems as soon as you open it, then the issue might come from a problem happening while your phone is trying to run the app. It is not uncommon for Shazam to start crashing as a result of problems popping up as you are running the app as they are usually caused by an issue with your internal files.

One of the best ways to handle this situation is to cleanly relaunch a new instance of Shazam (Step 1 & 2) as the problem might’ve been caused by something going wrong with the app’s startup process. Additionally, rebooting your device (Step 3) is another way to resolve the issue as it can be a problem with your device trying to run it rather than the app itself.

These are some of the most common causes of the ill-functioning of the Shazam app. Check the next section to check some troubleshooting methods to resolve the Shazam not working issue.

 

 

25 Fixes for When the Shazam App Is Not Working

Here in this section, we’ve listed 25 possible troubleshooting methods 🛠️ that can help you resolve the Shazam not working issue. We suggest implementing all the troubleshooting methods properly to resolve this problem with the Shazam app quickly. So, let’s start with the first solution.

 

1. Cleanly Relaunch the Shazam App

One of the easiest solutions to fix all the issues with the Shazam app is to restart the affected device and re-launch the app. Sometimes, when opening apps like Shazam, it is not impossible for something to go wrong during the launching process of the app. There are several reasons why you might be having problems with getting Shazam to launch and run properly but the most common one is not having enough resources to keep the app up and running and eventually resulting in a crash.

When Shazam is crashing and is having problems launching again, you can try to cleanly close and relaunch the app by closing it through your phone’s settings. Here’s how you can do just that:

First, launch the Shazam app on your smartphone and then close it from the Recent applications tab.

Besides that, you can take this a step further and force close (Fix 2) and then restart the Shazam app through the next step.

You need to do this two or three times in a row to see the effect.

 

 

2. Force Close & Restart the Shazam App

When there’s an issue with the app, it can be resolved by force closing and restarting the app 🔄. If you’re Pletaura’s old reader, then you must know that this is one of our most recommended solutions, and it works most of the time. Doing so will close all the current operations of the Shazam app and make sure the issue has been eliminated.

You can follow the below-mentioned steps to know how to force close the Shazam app on different devices:

For Android

1. To start, open the Settings app (⚙️) and navigate to the Apps section to see all the installed apps on the smartphone.

 

2. Following that, search for the Shazam app in the Apps section and tap on it (👆) to open the app properties.

 

3. Lastly, tap on the Force stop (🚫) option to terminate all the current operations of the Shazam app instantly and close the application properly.

 

For iOS

1. First, press the volume up button 🔊 and then press the volume down button 🔊. Once done, keep holding the Power button for two seconds.

2. Now, tap on AssistiveTouch Menu and hold the Home button in the menu for two seconds until the Lock screen appears.

 

For macOS

1. Firstly, open the Shazam app on your Mac PC, minimize the application, and then launch the Force Quit Applications utility. Press the Option + Command + Esc keyboard shortcut to open this utility.

2. Now, select the Shazam app in the Force Quit Applications window and click on the Force Quit option.

 

We hope the Shazam app is working properly. Following the steps above will allow you to properly and quickly close Shazam if the app if you aren’t able due to an issue with it running or starting up properly. Once the application is successfully stopped and closed, you can open it again to check and see if the issues were fixed or are still happening which will require you to do something more to fix it.

 

 

3. Reboot the Device

If this doesn’t resolve the issue, restart the affected device 🔄 two or three times. This fix could work for some people if something very critical didn’t happen with their Shazam app.

Similar to how relaunching an app can solve any issues it might have had while trying to run, quickly cycling your phone through a reboot can solve any issues you might have with the application. This is because Shazam might be experiencing problems as a result of your device not having enough resources to run the app due to other apps running and background processes.

Rebooting your device will solve this issue as it gives a fresh new instance with your phone and a tap of a simple button to restart your device. This new instance will allow Shazam (and other apps) to have more resources to work with and not compete with other applications as  you have only the bare minimum running.

 

 

4. Ensure You’re Connected to a Working Connection

Some of Shazam’s features require a working internet connection 📶 to function properly. Your phone should be connected to an active internet connection to play songs or discover music using Shazam. If that doesn’t work, try switching between different networks.

For instance, if you’re using mobile data to use Shazam, and it isn’t working, then try switching to Wi-Fi. If this also doesn’t work, skip to Fix 14 to ensure that you’ve allowed the Shazam app to use the mobile’s cellular data 📶.

 

 

5. Restart Your Internet Connection

It is not uncommon for internet connections to run into bumps and issues as a result of something going wrong in either the connection itself or the way it is set up in your device. There are many things that can come into play with these issues but most of them can easily be solved by resetting your internet connection.

Here’s what you can do to be able to do just that:

 

For iOS

1. Open the Settings ⚙️ app on your iOS device.

 

2. In your Settings app, navigate to the “General” tab by tapping on it.

 

3. Under the General tab of your Settings, scroll down until you find the “Reset” option. Tap on it to proceed.

 

4. After tapping on Reset, tap on “Reset Network Settings” and confirm the reset afterwards to begin the process.

 

For Android

1. Open your Settings app on your phone.
2. In your Settings, open the “Wi-F & Network” option by tapping on it. You can look for a similar option such as “Wi-Fi” if you have a hard time finding it.

 

3. In the Wi-Fi portion of your Settings, tap on “Additional Settings” found underneath the “Wi-Fi Settings”.

 

4. In your Additional Settings, tap on “Managed Saved Networks”. This will show you a list of all connected networks you connected to and saved on your phone.

 

5. Find the name of the network you are currently connected to and tap on it.

 

6. After tapping on the connected network, tap on “Forget Network” to delete and forget it.

 

Following the steps above will allow you to forget and delete any network you were connected to in your device. Forgetting a network is one of the best ways to reset your internet connection as the new connection instance will have a different setup compared to your previous internet connection.

Besides restarting your internet connection, you also have the option to change your network as you might be having problems that are unique to the network you are currently connected to. You can do this by turning on your mobile data and connecting to that one instead or a completely different internet connection.

 

 

6. Check the Status of Shazam Servers

This next step involves checking if more people are facing similar Issues with the Shazam app. We previously discussed the importance of having a strong internet connection in order to make Shazam work properly but that is only half of the formula that allows the app to function at all. This is because Shazam needs to have proper access to its servers in order to be able to function properly in finding songs you are letting it listen to.

Therefore, if something is going wrong with the servers over in Shazam, you can reasonably expect the app to not function until the issue is resolved and connection is re-established.

There are very few chances, but it’s possible that Shazam’s servers are facing some technical issues, which is why you’re facing this inconvenience while using the Shazam app. We suggest you check the server status of the Shazam. This will help you know if other users are also facing issues with the Shazam app or if you’re the one with bad luck.

 

You can use the IsTheServiceDown to check the server status of Shazam. You can check IsItDownRightNow? to check if anything is wrong with Shazam’s servers as the website will tell you if they are able to access and reach them. If the servers are facing issues, you can use other music streaming apps, like Spotify and Apple Music. The Spotify app also has the Music Recognition feature, and you won’t regret using the Spotify app.

 

 

7. Turn Off Low Data Mode On Your Mobile

When you use your smartphone in Low Power Mode, the OS doesn’t allow the apps to use as much data as they want to operate properly. It only allows them to use minimal internet, so they can help you save your internet mobile. So, you need to make sure that your Low Data Mode doesn’t restrict the Shazam app 🚫.

We suggest following the mentioned steps to let the Shazam app use the internet without any restrictions, even if the Low Data Mode is enabled. So, follow the steps:

 

Tip: You should not turn on/enable the Low Data Mode until you aren’t connected to the Wi-Fi connection.

 

For Android

1. To start, open the Settings app (⚙️) on your device and move to the Apps section to see all the apps installed on the phone.

 

2. Now, search for the Shazam app in the Apps tab and tap on it to open the Shazam app properties.

 

3. Following that, move to the Mobile Data (📶) section of the app and enable (🔛) the All data usage while data saver is on option.

 

Once the Low Data Mode is disabled, reboot the phone 🔄 and then try to use the Shazam app again. Once checked, let us know if the issue is fixed after disabling the Low Data Mode 📴 on your phone.

 

 

8. Clear the Shazam App Cache

While Shazam is mainly used to identify songs, it also has the ability to download certain songs if you allow the app to. Besides this, using the app constantly can leave behind leftover cache and data that wouldn’t cause an issue unless it in huge amounts.

Having a lot of cache and data will often cause apps to slow down a significant amount and can even lead to performance issues due to the resources it has to load.

iPhones don’t come with the Clear Cache functionality. But all Android phones come with the Clear Cache option, which is the best part of being an Android user. If you’re an Android user, you can use the cache removal option to clear the Shazam app cache and see if it fixes the issue. Nonetheless, a close and more effective alternative would be to reinstall the Shazam app on your device (Fix 18).

Doing so will clear all the corrupted files of the app from the device and make sure they aren’t the culprit of this issue. Cleaning up Shazam’s cache and data is one way to avoid lag and problems with the app and it can be done through these steps. So, follow the below-mentioned steps to clear the Shazam app cache from your Android smartphone:

 

For Android

1. First, open Settings (⚙️) on your Android smartphone, navigate to the Apps section.

 

2. Then, search for the Shazam app.

 

3. Next, move to the Storage (🗃️) section, and click on the Clear cache (🗑️) option to remove all the temporary files of the app from the device.

 

Once the Shazam app cache files have been deleted from the smartphone, re-launch the Shazam app (Fix 1) on the phone and check the issue’s status. Following the steps above will allow you to clean out Shazam’s cache and data found inside your phone. Doing this will result in you having to re-login back to your Shazam account the next time you open it as well as redownload any downloaded songs you had previously.

 

 

9. Turn On Sound Recognition on iPhone

To use Shazam’s Song Recognition feature, you need to make sure the Sound Recognition feature is enabled (🔛) on your iPhone. As the name suggests, this feature helps the device recognize sounds to match them with the songs present on the web.

If the Sound Recognition feature is disabled on your iPhone, the Music Recognition feature won’t work. You can follow the below-mentioned steps to enable the Sound Recognition (🔛) option on your iPhone:

 

For iPhone (iOS)

1. To start, open the Settings app (⚙️) on your iPhone and proceed to the Accessibility section to access the Sound recognition (🔊) feature.
2. Now, tap on the Sound Recognition option in the Hearing (👂) section.

 

3. Then, turn on  (🔛)  the Sound Recognition toggle.

 

You should now be able to use the Music Recognition feature of the Shazam app without any issues.

 

 

10. Allow Shazam App to Use the Best Microphone

During the research, many users said that changing the microphone setup of the Shazam app can also make it work. They said that setting the Microphone option to Automatic can create issues.

With this configuration, if you own a phone with several microphones instead of one or have another microphone attached, Shazam usually automatically chooses the best microphone it can use in order to listen to any music you want to identify. Despite this niftiness, it can sometimes can’t tell if a mic is completely functional and can end up using a worse mic compared to other available ones.

You need to make sure that you’ve set another microphone as your default mic. This will permit the Shazam app to use a particular microphone only to listen to songs and recognize them.

You can configure which microphone Shazam uses to avoid this problem and it can be done by following these steps. So, follow the listed steps to change Shazam’s app mic setup:

 

For Mobile Users

1. In your Shazam app, tap on “Library” found in the upper-left corner of the app.

 

2. After tapping on Library, tap on “Settings” ⚙️found the same upper-left corner the Library was found in.

 

3. After opening the Settings for Shazam, scroll down and tap on “Microphone” found underneath “Support”.

 

4. Now, select another microphone instead of the Automatic option. We suggest choosing between the Back Camera Microphone and the Front Camera Microphone option. Tap on the Microphone you want to use in your phone instead of “Automatic”. You can adjust this based on your preference of whichever microphone is properly working.

 

Once the microphone setup is changed, check if the Shazam app is now able to recognize music without any issues.

Following the steps above allows you to set your Shazam microphone to any connected and detected microphones that your phone has. This is useful if one of your microphones are not working or Shazam doesn’t seem to detect anything as it is having difficulties with finding a microphone it can use and detect with its automatic setting.

 

 

11. Give Microphone Access to the Shazam App

While troubleshooting this issue, we discovered that Shazam uses the phone’s microphone to listen to songs and recognize their name. If you don’t allow the app to use the phone’s microphone, the app won’t work. It could be possible that you haven’t allowed the Shazam app 🚫 to use the phone’s microphone.

That being said, similar to the previous fix, besides setting up your microphone in Shazam, you also have to make sure that the app has full access to the microphones in your phone. Not granting access to your microphones for Shazam can lead it to not functioning properly if at all and will often cause the app to become useless.

In that case, we suggest you make sure that you’ve allowed the Shazam app to use the smartphone’s microphones. So, follow the below-mentioned steps to allow the app to use the phone’s microphone:

 

For Android

1. First, proceed to Settings (⚙️) of your Android phone, then move to the Apps section,

 

2. Then, search for the Shazam app.

 

3. Next, open Shazam’s app properties, and move to the Permissions section. Now, make sure the Microphone is in the Allowed (🔛) section.

 

4. If the Microphone is in the Denied section, you need to move it to the Allowed section. So, click on the Microphone (🎤) option and select the Allow only while using the app radio button.

 

5. When asked to set the permissions for Microphone, tap on “Allow only while using the app” or “Allow”.

 

For iPhone (iOS)

1. Open the Settings app (⚙️) on your iPhone, scroll down, and tap on the Privacy & Security (🛡️) option.

 

2. In the  Privacy & Security section, click on Microphone (🎤) to see all the apps that are allowed to use the phone’s microphones.

 

3. Lastly, in the Microphone section, make sure the App Clips option is enabled (🔛) or there’s no toggle next to it.

 

Following the steps above will allow your phone to grant Shazam access and permission to use its microphone. Once you’ve made sure that Shazam is allowed to use the phone’s microphone, try to use the Music Recognition feature again.

This will prevent any issues caused by the feature getting blocked by Shazam and allow it to function without any issues that result directly from the microphone getting blocked for access.

 

 

12. Let the Shazam App Run In the Background

Many users said that the Shazam app suddenly stops when they play a song on the Shazam app and minimizes it. If the same happens to you, it could be possible that the Shazam app isn’t allowed to run in the background 🚫. To keep listening to the music seamlessly, you need to allow the Shazam app to run in the background 🔛.

You can follow the below-mentioned steps to ensure that the Shazam app is allowed to run in the background all the time.

 

For Android

1. Firstly, open the Settings app (⚙️) on your Android phone and search for the Shazam app in the Apps section.

 

2. Once the Shazam app’s properties section is opened, move to its Battery (🔋) section, and enable (🔛) the Allow background activity toggle.

 

For iPhone (iOS)

1. To start, open the Settings app (⚙️) on your iPhone, scroll down until you find the Shazam app, and tap on it.

 

2. Now, enable the Background App Refresh option to let the Shazam app run in the background so you can listen to your favorite music without interruption.

 

You should now be able to listen to songs using the Shazam app without such issues. If the issue is still there, move ahead and try other troubleshooting methods.

 

 

13. Allow Shazam Draw Over Other Apps

When you install the Shazam app on your phone, it asks you to show a small pop-up at the edge of the screen to access the Music Recognition feature quickly. If you can’t see the pop-up at the edge of the phone screen, then it’s possible that the app doesn’t have permission to show things over other apps.

To get the Shazam pop-up at the edge of the screen, you need to enable the Appear on top toggle 🔛 from the smartphone settings. Follow the listed steps to enable this option:

 

For Android

1. Firstly, move to the Settings app (⚙️) on your smartphone and look for the Shazam app in the Apps section.

 

2. Once the properties section is opened, scroll down and search for the Appear on top option.

 

3. Lastly, turn on the Appear on top toggle to allow the Shazam app to show the pop-up on top of other apps you’re using.

 

You should now be getting the Shazam pop-up or shortcut at the edge of the screen.

 

 

14. Let Shazam Use Cellular Data

Some users said they can’t use the Shazam app using their phone’s mobile data. They can only use the Shazam app and its features using Wi-Fi. If you’re also on the facing end of this issue, we’ve got a solution for you. To use Shazam with mobile internet, you need to ensure that you’ve given it permission to use cellular data.

Check the below-mentioned steps to know how to allow the app phone’s cellular data to function correctly:

 

For Android

1. First, open the Settings app (⚙️) on your smartphone and search for the Shazam app in the Apps section.

 

2. Following that, move to the Mobile data (📶) section of the Shazam app and turn on the Allow background data usage toggle.

 

For iPhone (iOS)

1. Firstly, open the Settings app (⚙️) on your mobile phone, search for the Shazam app, and tap on it (👆).

2. After that, turn on the Mobile Data (📶) toggle to let the Shazam app use the phone’s internet for necessary operations.

 

We assure the Shazam app will work using mobile data as well as the Wi-Fi connection without any interruption.

 

 

15. Re-Add Music Recognition Toggle to Control Center

When we install the Shazam app on our smartphones, it automatically adds the Sound Recognition option in the Notification Panel or Control Center. This lets us recognize music without opening the Shazam app. According to some users, when they tap on the Sound Recognition option in the Notification panel, it doesn’t activate.

To overcome this issue, you can try removing the Sound Recognition widget from the panel and re-adding 🔄 it. Follow the below-mentioned steps to do the same with ease:

 

For Android

1. First, scroll down from the top corner of the screen to open the Notification Panel, click on three dots (…) at the top right corner, and select the Edit buttons (✏️) or another option that lets you edit the notification panel.

 

2. Now, follow the on-screen steps to remove the Shazam widget from the Notification Panel. In most smartphones, you can move the button to the Available buttons/widgets section to remove it from the panel.

3. Once the Shazam widget is removed from the Notification Panel, reboot the device (🔄) and re-add the widget to the Notification Panel.

 

For iPhone

1. To start, open the Settings app (⚙️) on your iPhone and move to the Control Center section to see all the widgets currently in the Control Center.

 

2. Now, tap on the ‘Minus icon’ (➖) next to Music Recognition, and then re-add (🔄) it by tapping on the ‘Plus icon.’

 

That’s it! You should now be able to use the Sound Recognition feature without such issues.

 

 

16. Add the Shazam Widget to Your Smartphone’s Home Screen

If you still can’t enable the Sound Recognition option from the Control Center or Notification Panel, then we suggest using the Shazam widget to do the same. Shazam has recently released the Shazam from Home Screen feature that lets you add the Music Recognition feature to your smartphone’s home screen. You can try adding this widget to your home screen, so you won’t need to use the option given in the notification panel.

So, check the below-mentioned steps to know how to add the Shazam widget to your smartphone’s home screen.

 

For Android

1. Open your smartphone, tap on the blank space on the home screen and keep holding it until you see the Widgets (🟦) option.

 

2. Now, tap on the Widgets option and search for the Tap to Shazam widget in the available widgets section.

 

3. Next, tap on the Tap to Shazam widget and place it on your smartphone’s home screen. Once the widget is placed, tap on it (👆) to activate Sound Recognition.

 

For iPhone (iOS)

1. First, long-press on your phone’s home screen to enable the Edit mode (✏️), and then tap on the ‘+ icon’ in the top-left corner.

 

2. Next, search for the Shazam widget from the available widgets and select it to add it to the home screen.

 

3. Lastly, place the widget in the blank space on the home screen and then tap on Done to save the widget.

That’s it!

 

 

17. Update the Shazam App From the Native App Store

An app keeps getting more and more bugs, which is quite normal. It could be possible that the Shazam app also has some bugs, which is the reason you’re facing all these issues. Developers frequently release new bug updates to fix those irritating bugs.

In that case, you can try updating the Shazam app ⬇️ from the native app store and check if updating the app fixes the issue. You can follow the below-mentioned steps to update the Shazam app from the native app store:

 

For Android

1. You need to first open the Google Play Store on your smartphone and tap on the Profile Photo at the top right corner of the screen.

 

2. Next, select Manage apps and device from the menu and proceed to the Manage section to see all the installed apps.

 

3. Now, choose the Updates available filter, search for the Shazam application, and tap on it to update the app.

 

4. Lastly, click on the Update (🔄) button to start updating the Shazam app and fix all the issues with it.

 

For iPhone

1. To start, open the Apple App Store on your iPhone and touch on the Profile Photo at the top right corner.

2. Now, move to the Automatic Updates Available section, search for the Shazam app, and tap on the Update button next to it.

 

Once the Shazam app is updated, open it and check the status of the issue with the Shazam app. We hope it’s fixed now.

 

 

18. Re-install the Shazam App On Your Device

If updating the Shazam app or cleaning out your cache and data still doesn’t fix the issue you had with Shazam or if you are having problems with getting the app to stay open and function, then the problem might have something to do with the app itself, and so you can try re-installing the app 🔄. Doing so will erase all the current data of the Shazam app from the smartphone and eliminate the issue.

Re-installing the Shazam app is pretty easy and one of the best ways to fix any issues you have with an app is to cleanly reinstall in order to have a fresh and newer version that would be free from any of the old issues you have..

Follow the steps listed below to re-install the app from the native app store:

 

General Steps to Uninstall the Shazam App

You must uninstall the Shazam app 🗑️ from your smartphone before following the below-mentioned steps. So first, uninstall the Shazam app from the phone.

 

1. Open your phone’s Settings ⚙️app.
2. From your Settings app, open your App List by tapping on “Apps”,“Manage Apps” or something similar.

 

3. Find “Shazam” in your App List and tap on it to open it.
4. In your Shazam App Details, tap on “Force Stop” ✖️ and once it finishes tap on “Clean Data” or something similar.

 

5. After your phone successfully cleaned out any app cache and data you had left with Shazam, tap on “Uninstall” 🗑️to start the uninstallation process.

 

6. Once the app has been uninstalled successfully, you can open your Play Store/App Store and navigate to the Shazam app page to redownload the app and have it reinstalled.

 

Steps to Reinstall the Shazam App

For Android

1. Firstly, open the Google Play Store app on your Android smartphone and search for the Shazam app.

 

2. Then, select the Shazam app from the search results, and tap on the Update button next to it to update it.

 

For iPhone

You need to first open the Apple App Store on your smartphone and search for the Shazam app using the search box. Once the search results are in front of you, select the Shazam app and tap on the Get button next to it.

 

Following the steps above will allow you to cleanly reinstall Shazam without having to worry about any problems you had with the previous version of the app you had installed. It is important that you clean out your cache and data before uninstalling as this assures that no leftover files will remain that can be used and affect the new version of the app you are installing.

Now, all the issues with the Shazam app must be resolved now. You can check the same.

 

 

19. Update your Phone Software System

When it comes to using apps on your phone, it is important that your phone always stays updated to the latest version not only for the app to run but to also avoid any issues, bugs and glitches that happen on outdated systems.

An outdated system will struggle to properly run certain apps and is very prone to running into bugs and glitches that can crash or stop an app from working at all. You can quickly update your phone’s system by following these steps below:

 

For iOS

1. Open the Settings ⚙️ app on your iOS device.

 

2. From your Settings, navigate to the “General” option and open it.

 

3. In the General options tab, find and open the “Software Update” option.

 

4. After tapping on “Software Update” you can tap on the software update you want to install. Likewise, you can also select “Upgrade to…” to upgrade your iOS version to the latest one.

 

For Android

1. Open your phone’s Settings ⚙️app.
2. From your Settings, navigate to your phone’s About option.

 

3. In your About Phone page, tap on your phone’s Version and Info.

 

4. Tap on “Check for Updates” in the Version and Info section of your phone’s software.

 

 

20. Reset the Device’s Network Settings

It could be possible that your device’s network settings have some issues, because of which your smartphone’s network is badly affected. ☹️ If that’s the case, you can try resetting your smartphone’s network settings 📶 to set them back to default ↩️ and eliminate all the issues.

Follow the below-mentioned steps to factory reset your smartphone’s settings:

For Android

1. To start, move to the Settings app (⚙️) of your phone and navigate to the General management section.

 

2. Next, proceed to Reset (🗑️) and tap on the Reset network settings (📶) option to restore the device’s network settings.

 

3. Lastly, tap on Reset settings and enter the phone’s password (🔐) to reset the phone’s network settings.

 

For iPhone (iOS)

1. First, open your iPhone’s Settings app (⚙️) and proceed to General to change the network settings.

2. Next, scroll down, tap on the Transfer or Reset iPhone option (📶), and tap on the Reset (🗑️) option.

3. In the end, click on Reset Network Settings  (📶), and enter the security pass (🔐) to start the network reset process.

 

Once done, reboot the smartphone 🔄, open the Shazam app again and check if you’re now able to use the Shazam app or not.

 

 

21. Hard Reset the Mobile Phone

During the research, we found that hard resetting the device 📲 can also fix all the issues with the Shazam app. Many users have tried this solution, and luckily, it worked for them and fixed the issue. So, you can try the same and check if it resolves the issue.

So, follow the listed steps to hard reset the affected smartphone:

 

For Android

If you’re facing the issue on your Android phone 📱 and want to reset the device, then the steps may differ from brand to brand. You can find the steps to hard reset your Android phone on your smartphone brand’s official website.

 

For iPhone (iOS)

1. First, press the volume up button (🔊) for two seconds, and then press the volume down button (🔉) and hold it again for two seconds.

3. After that, press and hold (👆) the Power button until the Apple logo appears on a black screen and the phone restarts.
4. Following that, enter your iPhone’s password (🔐) and check the status of the issue with the Shazam app.

Once the phone is hard reset, re-open the Shazam app 🔄 and check if the app is functioning properly or not.

 

 

22. Change Your Phone’s DNS Address

Besides resetting your internet connection, another fix you can try out is setting the DNS address of the network your phone is connected to. Your DNS is usually a suspect of any connection issues you might have and is usually issued automatically to avoid this but isn’t entirely foolproof.

Setting up your DNS to something like Google’s DNS allows you to avoid issues caused by certain DNS addresses not working properly with certain websites and apps such as Shazam. Here’s how you can do it:

 

For iPhone (iOS)

1. Open the Settings ⚙️ app on your iOS device.

 

2. In your Settings App, tap on “Wi-Fi” to view  a list of your connected networks.

 

3. Tap on the Wi-Network you are currently connected with to view its details.

 

4. In the Connection Details of your Wi-Fi, scroll and tap on “Configure DNS”.

 

5. Under the Configure DNS portion, tap on “Manual” and then tap on “Add Server”.

 

6. In your DNS servers, input “8.8.8.8” and “8.8.4.4” to use the Google DNS.

 

For Android

1. Open your Phone’s Settings ⚙️ app.
2. Select “Connection & Sharing” or something similar to it like “Network & Internet”.

 

3. Find the “Private DNS” option and select/enable it.

 

4. If you are prompted to select a mode, choose “DNS Provider”. Type in “dns.google” as the hostname and provider, then save it to apply the settings.

 

Following the steps above will allow you to change and set your phone’s DNS connection with Google’s DNS address. This DNS address is treated as a universal address and would have close to no compatibility issues caused by its connection.

We recommend after changing your DNS address to restart your phone to properly apply the changes to your network and device.

 

 

23. Reset the Device

If the issue is still there after hard resetting the smartphone, we suggest resetting the entire smartphone 📱. Resetting the smartphone will erase all the data as well as issues from the smartphone, so they don’t appear again. In addition, it’ll revert all the smartphone settings back to their default settings, so the issue disappears.

Follow the below-mentioned steps to do the same:

 

For Android

1. Firstly, open Settings (⚙️) on your phone and move to the General section to access the reset settings.

 

2. In the end, tap on the Reset (🗑️) option and then tap on Factory data reset to factory reset your smartphone’s settings and data.

 

For iOS

1. To start, open Settings (⚙️) on your phone, navigate to General, and tap on the Transfer or Reset iPhone option (📱).

2. After that, tap on the Reset all content and settings option to format the affected smartphone in seconds.

3. Lastly, enter your phone password (🔐) to remove all the content from the iPhone and revert the settings to the default condition.

 

You’re done now. You need to now re-install the Shazam app 🔄 on your smartphone. Once the app is re-installed, check the status of the issue.

 

 

24. Use Shazam On Your Browser

If you aren’t able to use the Music Recognition feature on your smartphone, why don’t you use it on your browser? 🤔 Shazam also has a web extension that helps you recognize songs while browsing. But, the Shazam extension is only available for Google Chrome, not for other browsers, like Safari, Mozilla Firefox, etc.

You can follow the below-mentioned steps to add the Shazam extension to your Google Chrome browser with ease:

 

For Google Chrome

1. First, move to Shazam’s web extension page and click on Add to Chrome to install the extension.

 

2. In the end, choose the Add extension (➕) option from the pop-up to install and add the Shazam extension to your Google Chrome browser.

 

Once the Shazam extension is added to the browser, click on the Shazam icon in the top-ribbon menu. It’ll then start listening 👂 to the song running in the background and display its name in a few seconds. Also, don’t close or refresh the tab 🚫.

 

 

25. Contact Shazam Customer Support

If you’re still not able to use Shazam’s Music Recognition or any other feature, even after trying all the solutions, then we suggest you contact Shazam customer support ☎️. You can reach out to their customer support at support@apple.com and explain the issue you’re facing. We hope they offer you a working solution and make the Shazam app work again for you.

 

Conclusion

Listening to a new song and having it stuck in your head but having no idea what title the song is can be an annoying predicament. Shazam takes this away as it allows you to quickly get familiar with the song’s title so that you can play it any time you want, whenever you want.

Therefore, we all use Shazam not just to recognize music playing around us but also to stream our favorite songs 🎶. But it’s mainly known for its Music Recognition feature. Some users are currently facing issues while using this  Music Recognition feature. 🥲

But the problem doesn’t end here. Some users are also experiencing crash and freeze issues while using the Shazam app. It is understandably frustrating to not be able to know the name of a new song you just discovered and even more so when Shazam isn’t cooperating in the matter.

Thankfully, all the issues with the Shazam app can be fixed by trying the above-mentioned solutions. 😄

We mentioned more than 25 tried and tested solutions 🛠️ to resolve all these issues. The 10 reasons and 25 fixes we prepared are sure to help you with any problems you have with Shazam not working properly.

Overall, our guide is geared towards quickly solving any issues you might have with Shazam as well as helping you get back to discovering new songs on the fly. You can try the listed workarounds, and we hope these fixes help you get the Shazam app back to a working state.

Also, share your experience with this guide by answering some simple questions mentioned below, in the comments 👇:

1. What kind of issue were you facing with the Shazam app?
2. Your overall experience with the Shazam app.
3. Did we help you resolve the issue you were facing with the Shazam app? 😃
4. Which of the above-mentioned workarounds helped you fix the Shazam app issues?
5. Is there any other solution that helped you fix the issue but wasn’t mentioned in this guide? 🤔
6. Any music and song recommendation you want to share that you recently discovered from Shazam?

Before saying a sweet goodbye to you, share this troubleshooting guide with someone who is also facing issues with the Shazam app. 😊

 

 

Frequently Asked Questions About Fixing the Shazam App Not Working

Why Is My Shazam App Not Working?

There could be varied reasons behind the ill-functioning of the Shazam app. But one of the most common reasons is the disabled Sound Recognition option. To let Shazam’s Music Recognition feature work perfectly, you need to keep the Sound Recognition feature enabled on your iPhone. You can check Fix 9 to know everything about this solution in detail.

 

Why Is My Shazam Not Working on My iPhone?

It could be possible that you haven’t given the Shazam app permission to work in the background. To let the Shazam app run properly, you need to allow the app to run in the background. You can check Fix 12 to know how to allow the Shazam app to function properly in the background without closing.

 

Is Shazam Still Working?

The Shazam app still works and is currently accessible for Android and iOS devices. It was acquired by Apple in 2018. Besides this, you can also use the Shazam app on your Android smartphone. You can download the Shazam app on your Android phone from the native app store.

 

Is Shazam Offline?

One of the best things about the Shazam app is that it works offline too. You don’t need the internet to recognize the songs playing around you anymore. Simply tap on the Shazam button at the side of your screen, as usual, to enable the Music Recognition option. Once done, it’ll identify the song playing around you.

 

How Do I Get Shazam To Work on My iPhone?

First, open the Control Center of your phone by swiping it down from the top-right corner of your screen. In the Control Center, search for the Shazam icon below the Accessories & scenes section. Now, tap on the Shazam icon to activate Shazam’s Sound Recognition feature. Once the option is turned on, it’ll start listening to songs playing around you and identifying them. You can also access the Sound Recognition feature in the Shazam app.