Amazon Music Keeps Stopping, Not Working, Connecting or Playing Songs

How to Fix Amazon Music Not Working, Connecting, Playing Songs or Keeps Stopping?

Are you tired of troubleshooting Amazon Music app issues that’s generally not working correctly, whether it keeps stopping and buffering, connecting or playing songs? Learn how to fix common issues and enjoy seamless streaming in this guide.

We all use Amazon Music several hours a day to listen to our favourite songs 🎶 while travelling, working, etc. No doubt, they have a huge collection of songs, along with an easy-to-use UI. But it lacks a lot when it comes to offering the best experience to the listeners.

Some users are constantly facing playback issues while listening to music on Amazon Music. According to them, they can’t play songs on Amazon Music smoothly, as it keeps pausing again and again ▶. ️At the same time, some users said they can’t even play music on the Amazon Music app. 🚫

If you’re facing the same kind of issues with Amazon Music, then we’ve got more than 12 workarounds 🛠️ that can help you fix these issues with ease. We’ve briefly explained all the possible solutions in this troubleshooting guide. You can try all the solutions mentioned here and see if they make some improvement.

Note: Amazon Music is available for multiple devices, like Android, iOS, Windows, and Mac. The app is also available on other Amazon devices, including Fire TV, and Alexa-enabled devices such as Amazon Echo. Therefore, all the solutions mentioned in this guide apply to all the devices where Amazon Music is easily accessible.

 

 

Why is Amazon Music Not Working, Connecting, Playing Songs or Keeps Stopping?

Here in this section, we’ve mentioned the most common causes of playback issues with Amazon Music. Check the reasons below:

  1. Enabled Bluetooth (Fix – Quick Fix – 4)
  2. Issues With Amazon Music Servers (Fix 1)
  3. Slow Internet Connection (Fix 2)
  4. Non-Renewed Amazon Subscription (Fix 3)
  5. Non-Synchronized Date & Time (Fix 5)
  6. Not Allowed To Use Phone’s Mobile Data (Fix 6)
  7. High Music Streaming Quality (Fix 7)
  8. Background Restrictions (Fix 9)
  9. Corrupted App Cache (Fix 10)
  10. Bugs in the Amazon Music App (Fix 11 & 12)

 

 

Quick Fixes to Try First

Before moving to more technical solutions, we want you to try some easy solutions first. Therefore, in this section, we’ve mentioned four tried and tested easy workarounds that can help you fix the issues with ease. You can try the below-listed workarounds first before moving to other solutions mentioned later in this guide:

  1. Restart Your Affected Device: It could be possible that the issue isn’t with Amazon Music but with the device. In that case, restarting the affected device can easily resolve the issue. So, restart your device to check if it fixes the issue.
  2. Reconnect the External Speaker: If you’re facing issues with Amazon Music when connected to external speakers, then we recommend restarting and reconnecting the audio output to the device on which you’re using Amazon Music. Doing so will refresh the connectivity between the device and the audio output.
  3. Delete the Roku App From Your Smartphone: Many users said that if your device has the Roku app installed, then you can face issues with Amazon Music. They also added that uninstalling the Roku app from the device would fix that issue. So, try the same.
  4. Turn Off the Bluetooth on Your Device: If you want to listen to music on Amazon Music on your phone’s speakers and are wondering why you’re unable to listen to it. If that’s the same case with you, then it could be possible that your phone’s Bluetooth is turned on and got connected to another audio output, which is why you aren’t getting the sound in your preferred output. This happens a lot of time, and the best way to avoid this is to keep the device’s Bluetooth functionality turned off.

Once you’ve tried these quick solutions, you can read ahead and try other solutions, only if the listed solutions don’t fix the issue.

 

 

12 Fixes for Amazon Music Not Working, Connecting, Playing Songs or Keeps Stopping

Here in this section, we’ve mentioned 12 tried and tested solutions that are capable of fixing the playback issues with Amazon Music. You can try the mentioned workaround and get rid of these issues with ease.

 

1. Check the Amazon Music Server Status

It’s found that these playback issues appear when the backend servers experience some technical issues. This is why we always suggest users start by checking the service’s server status first. We also suggest the same to you.

You can move to Amazon Music’s Server Status page and check if other users are experiencing the same issues. There you’ll see what kind of issues users have faced with the service in the past 24 hours and at what time.

Check the Amazon Music server status to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

On the same webpage, you can also report the issues you encountered with Amazon Music. For instance, whether you’ve faced issues with audio streaming, app, or login process. Besides this, we also suggest you keep an eye on Amazon Music’s Twitter handle — @amazonmusic, to know about the current issues and upcoming scheduled maintenance.

Check the Amazon Music server status to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

 

2. Confirm That Your Device is Connected to a Working Internet

Like every other music streaming app, Amazon Music also requires a stable internet connection to stream music seamlessly. Keeping this reason in mind, the first thing we would suggest is checking your connection speed. 📶 You can use internet speed test tools, like Speedtest, to measure your internet connection speed.

Confirm that your device is connected to a working internet to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

You don’t require a high internet connection speed, but it should be adequate to stream music and podcasts smoothly. Also, the internet speed requirement depends on the streaming quality. In case the internet speed isn’t high as recommended, then follow the below-mentioned tips to improve it:

  1. Switch Between Mobile Data and WiFi
  2. Restart the WiFi Router
  3. Re-enable the Airplane Mode
  4. Reboot the Device
  5. Reset the Router’s Settings
  6. Forget and Reconnect Your WiFi Connection
  7. Re-enable the WiFi
  8. Contact the ISP Provider

 

 

3. Check Your Amazon Subscription (Unable to Play Downloaded Songs)

Some users said they are unable to play downloaded songs in the Amazon Music app. If that’s the same with you, then this has something to do with your Amazon Prime membership. It could be possible that your Amazon Prime subscription has ended, and you forgot to renew at that time.

To ensure whether this is an account issue, we suggest checking your Prime subscription’s renewal date. You can follow the below-mentioned steps to check the same:

 

For Mobiles Users (Android & iPhone)

  1. To start, open the Amazon app on your phone and tap on the profile icon next to the Home (🏡) icon to open the Profile section.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Then, select the Your Account option under your account name, scroll down, and then tap on Manage Prime Membership.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Once you’ve moved to the Manage Prime Membership section, expand the Manage membership section.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Lastly, check your Prime membership renewal date under the Membership ending section.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For Desktop Users (Windows & macOS)

  1. To check the same on your desktop, visit Amazon’s official website on your browser, and hover the arrow on Account & List at the top right corner to open the dropdown menu.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Then, select the Manage Prime Membership option from the dropdown menu to view your Amazon Prime subscription.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. You’ll now see your active or yet-to-renew Prime membership on the Manage Prime Membership page. There you will see every information about your Prime membership, such as the ending date, the price paid, etc.
Check your Amazon subscription when you are unable to Play downloaded songs to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

If your Prime membership has ended, then we suggest renewing it immediately to overcome these issues.

 

 

4. Confirm That Your Device Supports 16-Bit/44.1kHz And Higher Playback

According to Amazon, if you want to stream music and podcasts in HD and Ultra HD music on Amazon Music, then your device must support 16-bit/44.1kHz and higher playback. If your streaming device doesn’t support the mentioned or higher playback, but you still want to stream audio in high definition, then we suggest using an external DAC. You should only choose a Dialog to Analog converter that supports a 16-bit processing rate and a sample rate of at least 44.1 kHz.

Confirm that your device supports 16-Bit/44.1kHz and higher playback to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

 

5. Sync the Date & Time Settings

While searching for solutions, we found that these music and video streaming services highly depend on the streaming device’s date and time. There could be several reasons behind this, but this could be the same reason for the issues you’re facing with Amazon Music.

To ensure this, we suggest making sure that your system’s date and time are correct ✅ and match the real date and time. You can check the same by following the below-mentioned steps:

 

For Mobile Users (Android & iOS)

For Android

  1. First, open the Settings app (⚙️) on your Android smartphone, move to the General section, and tap on Date and time.
Sync date & time settings on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. In the General section, make sure the Automatic date and time (🕰️) toggle is enabled to sync the device’s date and time with the current date and time.
Sync date & time settings on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For iOS

  1. To do the same on iOS, open the Settings app (⚙️) on your iPhone and proceed to the General section.
  2. Subsequently, tap on Date & Time (🕛) in your Settings’ General section to modify the date and time settings.
  3. At last, make sure the Set Automatically toggle is turned on (🔛) and the time zone is also correct.
set date and time settings automatically on iPhone to fix whatsapp status "couldn't send" error

 

For Desktop Users

For Windows

  1. To start, move to the Settings (⚙️) section of your Windows PC using the Windows + I keyboard shortcut.
Sync date & time settings on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Next, proceed to the Time & language (🕛) section from the left sidebar and select the Date & time option.
Sync date & time settings on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Now, ensure the Set time automatically and Set time zone automatically toggles are enabled (🔛).
Sync date & time settings on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. At last, click on the Sync now (🔃) button to synchronize the time with Windows’s time servers immediately.
Sync date & time settings on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For macOS

  1. Firstly, open the System Preferences window from the Apple Menu and move to the Date & Time (📆section.
  2. Now, enable the Set date and time automatically option in the Date & Time section to sync the date and time with Apple’s date and time servers.
recalibrate the date and time settings or set automatically on macOS to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

After syncing your device’s date and time with the real date and time, move ahead and check the issue’s status.

 

 

6. Let Amazon Music Use the Phone’s Cellular Data

Some users said that they’re unable to stream songs and podcasts on Amazon Music using their device’s mobile data. If that’s the same case with you, then there’s a possibility that the Amazon Music app isn’t allowed to use your phone’s cellular data.

All phones do come with an option that lets you control whether the particular app should have access to your phone’s mobile data. You can find this option in your phone’s settings. If you want to know how to access this option for the Amazon Music app, then follow the below-mentioned steps:

 

For Mobile Users (Android & iOS)

For Android

  1. First, open the Settings app (⚙️) on your Android phone, and move to the Apps section to see all the installed apps.
Let Amazon Music use the phone’s cellular data on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Next, search for the Amazon Music app in the Apps section and open the app’s properties section.
Let Amazon Music use the phone’s cellular data on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Now, proceed to the Mobile data section in the properties section and make sure the Allow background data usage toggle is turned on (🔛).
Let Amazon Music use the phone’s cellular data on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For iOS

  1. Firstly, open the Settings app (⚙️) on your iPhone, and keep scrolling until you find the Amazon Music app.
  2. Once the Amazon Music app’s properties section is opened, make sure the Mobile data (📶) and Local network toggle are enabled (🔛).
Let Amazon Music use the phone’s cellular data on iOS devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

Once you’ve checked the same, move back to the Amazon Music app and check if you can now stream music and podcasts without any interruption.

 

 

7. Change The Music Streaming Quality

You must have remembered that at the start of this guide, we asked you to check your internet connection speed. If your internet connection’s speed isn’t high as needed, then we suggest reducing the music streaming quality.

We’ve mentioned the steps to change music streaming quality in the Amazon Music app below:

 

For Mobile Users (Android & iOS)

  1. Firstly, open the Amazon Music app on your phone and tap on the Gear (⚙️) icon at the top right corner of the screen.
Change Amazon Music Quality on Android Devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Then, select Settings (⚙️) from the menu on iOS (Music Settings on Android) and search for the Streaming Quality option in the PLAYBACK (⏯️) section.
  2. Lastly, set the WIFI (📶) option to Best Available and the MOBILE DATA option to Standard. Once done, tap on Save and quit the application.
Change Amazon Music Streaming Quality on Android Devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

Note: The same steps also apply to Amazon Music’s desktop version.

Once you’ve lowered the music streaming quality, check if the music is now playing without any buffering or stoppage.

 

 

8. Force Stop And Re-Open the Amazon Music App

One of the most common solutions to these playback issues with music or video streaming services is to force close and restart the app. There is a high chance that this fix will resolve the problem, as this has worked for many users, and even Amazon has recommended it. You can also try force closing and restarting the Amazon Music app 🔃 and see if it improves the situation.

Follow the below-mentioned steps to know the procedure to do the same:

 

For Mobile Users (Android & iOS)

For Android

  1. Firstly, open the Settings app (⚙️) on your Android smartphone and proceed to the Applications tab.
Force stop and reopen the Amazon Music App on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Subsequently, search for Amazon Music in the Applications tab and select it to open the app properties.
Force stop and reopen the Amazon Music App on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. At last, select Force stop (🚫) to close all the current processes of the Amazon Music app and offload them from the device’s storage.
Force stop and reopen the Amazon Music App on Android devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For iOS

The easiest way to force close and restart the Amazon Music app is to remove the app from the Recent Applications section. Doing so will stop all the current operations of Amazon Music. So try the same. Once you’ve done this, restart your iOS device 🔁 and open the Amazon Music app again to check the issue’s status.

remove background apps on iPhone x or newer devices to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

Alternate Way (Works Best)

  1. Start by pressing the volume up (🔉) button and the volume down (🔊) button on your iOS device’s left side.
  2. Then, press and hold the Power button on the right side of your iOS device for a few seconds until the Power screen pop-up.
  3. Next, tap on the AssistiveTouch option and press and hold (👆) the Home button (🏠) in the menu for two seconds.
  4. At last, enter the phone’s password (🔏) to move further and force close the Amazon Music app running in the background.

 

For Desktop Users (Windows & macOS)

For Windows

  1. To do so, open Task Manager on your Windows PC using the Run utility or Windows Search Box and search for the Amazon Music app.
Force stop and reopen the Amazon Music App on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Now, right-click (🖱️) on the Amazon Music app in the Processes section and select End task (🚫) from the menu.
Force stop and reopen the Amazon Music App on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For macOS

  1. To start, open the Force Quit Applications utility on your Mac system using the Option + Command + Esc keyboard shortcut.
  2. Then, look for the Amazon Music app in the Force Quit Applications tab and click on the Force Quit (🚫) option.
Force close the Netflix app on macOS to fix when Netflix is not signing in

 

After force closing the Amazon Music app, restart it 🔄 and check if the issue is fixed. In case the issue is still there, follow other troubleshooting methods.

 

 

9. Let the Amazon Music App Run in the Background Without Any Restrictions

Some users reported that when they play songs on the Amazon Music app and minimize it, the app suddenly stops playing the song. One of the most common reasons behind this issue is that the app doesn’t have permission to run in the background. It’s possible that the system isn’t allowing the app to operate in the background to save the phone’s resources.

Now, to stop the app from pausing music again and again, you need to make sure that the app has permission to run in the system tray. 🔁 You can follow the below-mentioned steps to check the same with ease:

 

For Mobile Users (Android & iPhone)

For Android

  1. To start, open Settings on your smartphone and proceed to the Apps section to view all the apps installed on the phone.
Let the Amazon Music app run in the background without any restrictions on android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Subsequently, locate the Amazon Music app in the Apps section and open its properties section by tapping on it.
Let the Amazon Music app run in the background without any restrictions on android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Lastly, proceed to the Battery section of the properties section and ensure the Allow background activity toggle is turned on (🔛).
Let the Amazon Music app run in the background without any restrictions on android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For iPhone

  1. First, open the Settings app (⚙️) on your phone and scroll down until you find the Amazon Music app.
  2. Then, tap on the Amazon Music app to open the app’s settings and confirm that the Background app refresh toggle is enabled (🔛).
Let the Amazon Music app run in the background without any restrictions on iPhone to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

For Desktop Users (Windows)

  1. To check the same on Windows, open the Settings app (⚙️) and select Apps from the left sidebar.
Let the Amazon Music app run in the background without any restrictions on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Then, search for the Amazon Music app using the search bar at the top, and click on the three dots (…) next to the app.
Let the Amazon Music app run in the background without any restrictions on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Next, select Advanced options from the dropdown menu and move to the Background apps permissions section.
Let the Amazon Music app run in the background without any restrictions on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Lastly, set the Let the app run in the background option to Always (☑️) to let the app always run in the background.
Let the Amazon Music app run in the background without any restrictions on Windows to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

Once done, restart your device and check the issue’s status.

 

 

10. Clear Amazon Music Cache From Your Device

We all know that the app cache helps the app perform better. But we also know that after some time, the app’s cache file gets corrupted and creates issues like these. To avoid these kinds of issues and let the app function correctly, we suggest users clear the app’s cache files and data timely. We also suggest the same to you. Unfortunately, the option to clear the cache is only available on Android.

So, if you’re an Android user, follow the steps below to remove the Amazon Music app’s cache files:

For Mobile Users

For Android

  1. First, move to your smartphone’s Settings app (⚙️) and search for Amazon Music in the Apps section.
Clear Amazon Music cache from on your Android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. Subsequently, open the app’s properties of Amazon Music and head to the Storage section to get the option to clear the cache files.
Clear Amazon Music cache from on your Android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

  1. In the end, tap on Clear cache (🗑️) in the Storage section to delete the Amazon Music app’s cached data from your Android phone.
Clear Amazon Music cache from on your Android device to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

Once you’ve cleared the Amazon Music app’s cached data from your phone, check if Amazon Music is functioning properly or not.

 

 

11. Update the Amazon Music App

It could be possible that the Amazon Music app has some bugs or glitches, which is why you’re facing these issues while streaming music. Generally, to fix these errors, app developers release new updates for the app through the native application store.

You can move to your phone’s native app store and check if there are new updates available for the Amazon Music app.

If you’re an Android user, you can move to the Manage apps and device section of the Google Play Store app and check if there are new updates for the Amazon Music app. At the same time, if you’re using an iOS device, you can search for the app in the UPCOMING AUTOMATIC UPDATES section of the Apple App Store.

Update the Amazon Music app to fix Amazon Music keeps stopping, not working, connecting, or playing songs

 

 

12. Uninstall & Reinstall The Amazon Music App

If updating the Amazon Music app doesn’t fix the issue, then you can try reinstalling it 🔃 on your device from the native application store. As always, if you’re an Android user, you can reinstall it from the built-in Google Play Store. On the other hand, iOS users can easily get it from the integrated Apple App Store.

In case your luck is too bad and even reinstalling the app doesn’t fix the issue, then you have no other option than moving to the web version of Amazon Music. 🌐 We suggest using the web version until all the previous problems with its app get fixed. We hope this helps you get rid of the irritating issues with Amazon Music.

 

 

Conclusion

Amazon Music might not be as popular as Spotify, but it has a great collection of podcasts and music. 🎶 But this service keeps getting new issues that never let us stream our favourite songs with peace. 😣 Recently, many users said that they’re unable to play songs on their Amazon Music app as they keep stopping again and again.

If that was the same case with you, we hope the workaround we mentioned in this troubleshooting guide helped you resolve them 😊. Here in this article, we shared 12 workarounds 🛠️ to fix Amazon Music keeps stopping and not working issues. You can try the mentioned solutions and see if something works for you.

Once you’ve tried all the solutions, revisit this guide and share your experience with this troubleshooting guide by answering the listed questions. This will help other users know if the guide would be helpful for them or not.

  1. Are you now able to stream songs and podcasts on the Amazon Music app without any interruption?
  2. Which of the above-mentioned workarounds helped you fix the issue with the Amazon Music app? 🤔
  3. Is there any other fix that helped you fix the issue but was not mentioned in this troubleshooting guide?

Also, make sure to share this troubleshooting guide with someone who is also facing issues while streaming music and podcasts on Amazon Music. 😄

 

 

Frequently Asked Questions About Fixing Amazon Music Not Working, Connecting, Playing Songs or Keeps Stopping

Why Does My Amazon Music Keep Stopping?

There could be several reasons behind the constant stopping of the Amazon Music app while listening to music. But one of the most common reasons for this issue is not allowing it to run in the phone’s system tray. You can check Fix 9 to know the detailed steps to do the same.

 

How Do I Stop Amazon Music From Pausing?

To stop the Amazon Music app from pausing music again and again, you need to permit the app to run in the phone’s background without any restrictions. To know more about this and the detailed steps to do the same, we suggest reading Fix 9. If that doesn’t work, you can try updating the app (Fix 11) from the native app store.

 

How Do I Fix Amazon Music Glitch?

One of the easiest solutions to fix all kinds of glitches with the Amazon Music app is to force close and restart the Amazon app on the affected device. You can check Fix 8 to know the detailed steps to do the same on both Android and iOS. If that doesn’t work in your case, we suggest reinstalling the Amazon Music app.

 

How Do I Clear My Amazon Music Cache?

To clear the Amazon Music app’s cache on your Android smartphone, move to Settings > Apps > Amazon Music > Storage, and then tap on the Clear cache option (Fix 10). Once you’ve cleared the app’s cache data, restart your phone to see the changes.

 

Written by Harshit Arora

Harshit Arora is a versatile tech writer with a Bachelor of Business Administration from CPJ College. Harshit's in-depth knowledge in technology and curiosity to learn and try various digital devices and services makes him a valuable contributor to the Pletaura team. With his expertise in troubleshooting different technology problems, both offline and online, Harshit is able to find the best working solutions and exhibit the best of his knowledge through his writing. With his commitment to performing in-depth research, Harshit ensures that his content is informative, accurate, while engaging for readers.

Leave a Reply

Your email address will not be published. Required fields are marked *