How to Fix Etsy App or Website Not Working? – Checkout, Search, Page, Etc.

Are you encountering issues with the Etsy app or website, rendering it not working correctly? For instance you may be encountering issues with the checkout page, search function, login or sign-in, page loading or other aspects of the platform. Not to fear, we have a variety of options to facilitate you with these miscellaneous issues.

Etsy is an online store where people can buy and sell handmade, vintage, and craft items. However, there are times when the Etsy app or website may not be working properly. This can be due to various reasons, including an outage or a problem with the user’s internet connection.

When the Etsy app or website is not working, users may experience a range of issues, such as an inability to log in, a search not working, pages not loading, or a failure to add items to their cart. In some cases, the issue may be more serious, such as an Etsy checkout not working or a payment not being accepted.

If you’re having trouble accessing the Etsy app or website, it can be a frustrating experience. You may have gone to the Etsy website or opened the app to check on your shop or make a purchase, only to find that it’s not working. Whether it’s an error message, a slow website, or something else, it can be difficult to figure out why it’s not working and how to fix it. Luckily, there are some steps you can take to try and get the app or website working again.

So without further ado, let’s dive deep into the topic and explain it. 👇

 

 

Why is the Etsy App or Website Not Working?

Etsy app or website, not working issues can occur due to a variety of reasons. Some of those reasons are as follows:

 

1. Server Issues

One possible cause for your Etsy app or website not working is server issues. This could be due to an overloaded server, a crashed server, or an unresponsive server. If the server is overloaded, it could be due to too many people accessing the website or app at the same time. (Fix 1)

 

2. Network Connectivity Issues

Another possible cause for your Etsy checkout not working is network connectivity issues. This could be due to a slow internet connection, an unreliable Wi-Fi connection, or a weak cellular connection. If your internet connection is slow, it could be due to an outdated router or modem. If your Wi-Fi or cellular connection is unreliable, it could be due to a weak signal or interference from other devices. (Fix 2)

 

3. Outdated Software or Plug-ins

Another possible cause for your Etsy app or website not working is outdated software or plug-ins. This could be due to an outdated browser or operating system or an outdated plug-in such as Adobe Flash or Java. Outdated software or plug-ins can cause compatibility issues, which can cause the website or app to not load correctly or not load at all. (Fix 3 and 9)

 

4. Cache Issues

Another possible cause for your Etsy not loading is caching issues. This could be due to a corrupted cache, an outdated cache, or a full cache. (Fix 7 and 11)

 

5. Browser Compatibility

If your Etsy search is not working, it could be due to compatibility issues with the browser. Try using a different browser to see if this fixes the issue. (Fix 10)

 

 

13 Fixes for the Etsy App or Website Not Working

1. Check the Etsy Server Status

The first step in solving an Etsy app or website not working issue is to determine if the server is down. If the server is down, You will need to wait until the server is back up and running.

To check if the server is down, you will need to visit the Etsy official status page or an online website status checker such as Downdetector. Third-party server status checkers like Downdetector allow you to check the status of various websites and services. Look for the Etsy App or website and check to see if it is showing as down or having any issues.

 

If the server is down, you will need to wait until it is back up and running. In the meantime, you can use other methods to access the Etsy App or website. For example, you can use the mobile app or try using a different browser which is discussed below.

 

 

2. Check Your Internet Connection

Checking your internet connection is one of the steps in solving an Etsy checkout not working issue. It is possible that there is a problem with the connection that is causing the issue. To check your internet connection, you will need to open your internet browser and visit a website. If the website loads correctly, then you know that your internet connection is working properly. If the website fails to load, then you will need to troubleshoot your connection.

Start by restarting your router. Unplug the router’s power cable and wait a few minutes before plugging it back in. Once the router has restarted, try visiting the website again.

Also, test your internet connection speed. You can use an internet speed test website such as Speedtest.net to do this. Make sure your download and upload speeds are within the acceptable range for your service.

 

If you have connected your device to a public network, try switching to a private network. For your device, you should try refreshing your Wi-Fi:

1. First, you need to open your device’s “Settings” and go to “Connections”.
2. Then select “Wi-Fi”, and then switch it off.

3. Wait, and then switch it back on.

 

 

3. Update the Etsy App

Updating the Etsy App is one of the most effective solutions for solving the issue. This ensures that any bugs or issues that have been reported in the past have been addressed and any newer features released have been implemented.

It also helps to keep your Etsy App or Website secure from potentially malicious software or viruses. Updating can also help improve the performance of the app or website, allowing it to run more smoothly and quickly.

 

For Android

1. First, go to the “Play Store” and search for the “Etsy” app.
2. Then, select the app, and if there’s an update option then, tap the “Update” button.
3. Finally, wait for the update to complete.

 

For iOS

1. First, go to the “App Store”, tap on your profile picture, and select “Purchased”.
2. This will display a list of all the apps you’ve downloaded.
3. Then look for the “Etsy app” and see if there’s an update option for it. If so, tap on it to start the “Update” process.

 

 

4. Reload the Etsy Web Page or Restart the Etsy App

Reloading the page or restarting your phone can help to solve an Etsy app or website not working issue in several ways.

First, reloading the page can clear any browser caches or history that might be causing the issue. Reloading the page can also refresh the page for any new content that may have been added since you last opened the page.

 

Reload the Etsy Web Page

The most common solution for the Etsy website needing to be fixed is to simply reload the page.

Method 1: Click the Reload Button on the Web Browser

Method 2: Shortcut Keys

For Windows, press the Ctrl + R key. 

 

For macOS devices, press the Command + R key.

Method 3: F5 Key

This can be done by pressing the “F5 key” on your keyboard or clicking the refresh button in your browser. This will often resolve your Etsy not loading issue.

 

Hard Refresh the Etsy Web Page

This step aims to not only reload the page but also remove some minor cache associated with it. Therefore, it’s a straightforward way to clear the Etsy page cache and force load the most recent version.

For most web browsers on Windows (Chrome, Firefox, Edge), press Ctrl + F5 together to perform a hard refresh at the Etsy page. 

 

On Safari and other browsers for macOS, press the Command + Option + R keys simultaneously. 

 

Restart the Etsy App

For the Etsy app installed on your mobile device, such as your phone or tablet, rebooting the app can bring about similar effects. Hence, to carry out this method, follow the steps below:

1. First, exit the Etsy app and close it by removing it from your Recent Apps or App Switcher.
2. If you’re using Android devices or other set-top boxes, you can Force Stop the Etsy app through your Settings app.
3. Then, relaunch the Etsy app from your homepage or app list.

 

 

5. Restart Your Mobile Device

Rebooting your phone can clear any memory or storage issues that may be preventing the app or website from working correctly. Additionally, it can also reset any settings that may have been changed since the app or website was last used.

 

Steps to Reboot Your Mobile Device

For Android

1. First, press the “Power Button” until the options to “Power Off”, “Restart”, or “Airplane Mode” appear.
2. Then select “Restart” and wait for the device to restart.

 

For iOS

1. To begin, press and hold the “Power Button” and “Volume Up” buttons simultaneously until the power off slider appears.
2. After that, slide the “Power Off” slider to the right to turn off the device.
3. Lastly, press the “Power Button” until you see the Apple logo.

 

 

6. Re-Logging In to Your Etsy Account

Logging in and logging out of your Etsy account can help to solve the Etsy app or website not working issue in a few different ways.

Firstly, it can help to reset any cached data that is causing the issue. If the issue is related to a network connection, then logging out and logging back in can help to re-establish the connection.

Secondly, the app may be having trouble updating with the latest version, in which case logging out and logging back in can help to force the app to update.

Finally, it can clear out any data stored on the app that might be causing the issue, such as cookies and cache.

1. First, open the Etsy app or website on your device.
2. Then, on the profile page, tap on the “Sign Out” button.

3. After that, click on the “Sign In” button.
4. Now enter your email address associated with your Etsy account.
5. Then enter your password and click on the “Sign In” button.
6. Finally, once logged in, try to use the app or website to see if the issue is resolved.

 

 

7. Clear the Etsy App’s Cache & Data

Deleting the Etsy App cache and data helps to solve the Etsy app not loading issue because it clears out all of the data stored in the app. This can help to fix any issues with corrupted data or outdated information that can cause the app or website to not work properly.

When the cache is cleared, it allows the app to start fresh with new data and potentially fix the issue. Additionally, Clearing the Etsy app cache can assist you in reallocating storage space on your device, which can help the app run more smoothly.

 

For Android

1. First, go to your device settings, and tap on “Apps”.
2. Then find and tap on the “Etsy app”.
3. After that, tap “Storage”.

4. Lastly, you can tap on “Clear Cache” and “Clear Data”.

 

For iOS

The best method for deleting the cache of the Etsy app on an iPhone or iOS device is to reinstall the application. This will remove any unnecessary data that the application may have stored, allowing it to run more efficiently. Besides that you can also try re-logging in to the Etsy app, by following the steps given in the above “relogging to your Etsy Account” fix. (Fix 5)

 

 

8. Close All Background Running Apps

If you’re having trouble accessing the Etsy app, you should try closing any background running apps. This is because background apps can interfere with the functioning of other apps, including the Etsy app.

It also helps to reduce the occurrence of errors and crashes, which can often occur when too many applications are running in the background. By closing any unnecessary applications, the Etsy app can run more efficiently and with fewer problems.

 

 

9. Check for Software Updates

Make sure that your operating system is up-to-date, as outdated software can cause apps to malfunction. Checking for software updates can help to solve Etsy App, not working issues because it ensures that all of the software used by the Etsy app or website is up-to-date.

If any of the software components used by the app or website needs to be updated, it may be causing the issues.

 

For Android

1. Open the Settings app.
2. Tap “Software Update” or “System Update”.

3. If an update is available, it will appear on the screen.

4. Tap “Download and Install” to start the process.

 

For iOS

1. In the Settings app, select “General”.
2. Tap on “Software Update”.

3. If an update is available, it will appear on the screen.

4. Tap the “Download and Install” button.

 

 

10. Switch to a Different Browser

Changing your browser is a simple and effective way to solve many website issues. This is because sometimes site issues are specific to a particular browser. So, for the Etsy website not working issue, it is important to use an up-to-date, modern browser, as these are more likely to offer the best performance and security.

Most modern browsers, such as Google Chrome, Firefox, Microsoft Edge and Safari, update automatically, so you don’t have to be concerned about whether the version you’re using is the most recent. Updating your browser ensures that you are taking advantage of all the features and security measures available.

 

When changing your browser, it’s important to keep in mind that some websites may look different or have different features depending on the browser you’re using. Additionally, some browsers may be faster than others, depending on the type of website you’re visiting. For example, Google Chrome is one of the fastest browsers and is known for its speed and efficiency with most websites.

 

 

11. Clear the Web Browser Cache

Clearing the browser cache is a troubleshooting step that can help to resolve issues with the Etsy website not working properly. The browser cache is a short-term storage area where data from websites you’ve visited is stored.

This data can include images, scripts, and other files. Over time, this data can become outdated or corrupt, which can cause issues with web pages loading properly. Clearing the cache will remove this outdated data and allow the page to load fresh data from the website.

 

For Google Chrome

1. To start with, open your browser and click on the “Menu” icon (three horizontal lines or dots) in the top right corner.
2. Then click on the “Settings” option.
3. Now look for the “Privacy and Security” section.

4. Then, click on the “Clear browsing data” or “Delete browsing history” option.

5. You can see a new window in which you can select the types of data you want to clear, such as “Cookies” and “Cache”.

6. Now, select the appropriate options, and then click on the “Clear data” or “Delete” button.

 

Microsoft Edge

1. Begin by clicking on the kebab menu in the window’s top right corner.
2. Then, in the drop-down menu, select Settings.

3. On the newly opened page, click on Privacy, search, and services in the left sidebar.
4. Then, under the Clear browsing data section, click the Choose what to clear button.

5. After that, in the popup window, ensure the Time range is set to All time.
6. Next is to ensure that only the Cached images and files option is checked.
7. Click on the Clear now button in the popup window to get rid of the cached data.

8. Finally, restart your browser as detailed in Step 1 to ensure all changes take effect.

 

Mozilla Firefox

1. Start by clicking on the hamburger icon in the window’s top right corner.
2. Then, in the drop-down menu, select the Settings option.

3. Afterwards, select the Privacy & Security tab in the newly opened Settings window.
4. Under the Cookies and Data section, click on the Clear Data… button.

5. Then, in the new popup window, ensure only the Cached Web Content option is ticked.
6. Click on the Clear button to clear the changes.

7. Finally, restart your browser as detailed in Step 1 to ensure all changes take effect.

 

Safari (macOS)

1. First, start by opening up the Safari app.
2. Then, in the top bar, click on the Safari option.
3. In the drop-down menu, select Preferences.

4. Afterwards, in the new window, select the Advanced tab on the far right side.
5. Ensure that the Show Develop menu in the menu bar option is checked.

6. Next, click on the Develop option in the top bar.
7. In the drop-down menu, click on Empty Caches.

8. Finally, please restart your browser as we detailed in Step 1 to ensure all changes take effect.

The steps may vary depending on the browser that you are using, so you may need to consult the browser’s documentation for specific instructions.

 

 

12. Disable Toolbars, Extensions or Add-Ons

Disabling toolbars or add-ons is one of the effective steps for solving an Etsy website not working problem. Toolbars and add-ons are third-party software that can cause conflicts with web pages, causing them to not load properly. To disable these, you need to access your browser’s settings.

 

For Google Chrome

1. On the top right corner of your browser, you will see a puzzle button; click on that.

2. Now, you will see all the extensions that you have.

3. Click on the 3 dots right next to the extension.

4. Lastly, select “Remove from Chrome” to remove that extension.

 

Microsoft Edge

1. Begin by clicking on the kebab menu in the window’s top right corner.
2. Then, in the drop-down menu, select Extensions.

3. In the newly opened drop-down menu, click on Manage extensions.

4. After that, in the newly opened tab, you may disable all your currently enabled extensions by clicking on the toggle on the right of each extension.

5. Finally, restart your browser as detailed in Step 1 to ensure all changes take effect.

 

Mozilla Firefox

1. Start by clicking on the hamburger icon in the window’s top right corner.
2. Then, in the drop-down menu, select the Add-ons and themes options.

3. In the newly opened tab, you may disable all your currently enabled extensions by clicking on the toggle on the right of each extension.

4. Finally, restart your browser as detailed in Step 1 to ensure all changes take effect.

 

Safari

1. With Safari open, from the Menu Bar, click Safari and select “Preferences…”.

2. At this next window, select Extensions from the top bar.
3. Finally, to disable a Safari extension, uncheck the box next to the extension.

 

 

13. Contact Etsy Customer Support

If you are having an issue with the Etsy website not working, the last step is to contact Etsy Customer Support. This can be done through the Technical Issues forum, available on the website or app. To contact Customer Support, begin by navigating to the Help Center. Here, you will see a list of common topics and issues you might be experiencing. You can select the one that is most relevant to your situation. This will bring up a list of possible solutions, such as a tutorial.

If none of these solutions works, you can select the “Contact Us” option at the bottom of the page. The next step is to provide some information about your issue. This includes your name, email address, the URL of the page where you’re having the issue, and a detailed description of the problem. Once you’ve submitted this information, you will be connected to an Etsy representative who can help you further.

 

 

Conclusion

It is clear that this can be a major inconvenience to customers who rely on Etsy to purchase items, as they may be unable to obtain the items they require.

It is recommended to get professional help if the app is not working for a more specific cause, such as an issue with your device or account. However, if you get in touch with Etsy customer service, they will no doubt soon get your app back up and running.

Finally, feel free to share your views in the comments section below:

1. On which platform do you use Etsy?
2. What’s the issue you were facing with Etsy?
3. Have we overlooked any repairs? If so, please leave a comment to assist others.

We hope you find this guide helpful and do share it with your friends 🧑‍🤝‍🧑 to help them in resolving this issue.

Happy Shopping!