Do you ever find that you can’t log in to Disney Plus or that the Sign In button just isn’t working after numerous clicks?
As you might know, Disney Plus is a streaming service that primarily distributes Walt Disney Studios and Walt Disney Television films and tv series. Although it was launched less than 2 years ago, it has already gained up to 116 million users. Like many others, you may have fallen for Disney Plus for its enticing exclusive content such as The Mandalorian or a Marvel show, like Wandavision.
However, despite its popularity, many users have been having trouble logging into their Disney Plus accounts. As you’re reading this post, we figured you’re also one of the loyal users facing similar login issues with the platform.
To get solutions and fixes, users have posted different types of login errors faced on platforms like Reddit. Typically, most of the common errors reported involve the password field getting a red border and an error message appears underneath.
For each error message, there’s an error code bracketed with a corresponding login error. Therefore, we recommend checking out this guide by Disney Plus with different error codes to troubleshoot your particular issue.
Likewise, some users report getting the “Incorrect Password” or Error Code 14 message. So, this problem is likely caused by an incorrect combination of the username and password you’ve entered.
Users also report getting stuck on a blank grey or black screen after requesting or submitting the Disney+ login form.
A more infuriating issue is when the sign-in button on Disney Plus isn’t working no matter how many times you click! So, these 2 issues are most likely caused by app bugs 👾 or platform issues and we have some fixes to address this.
The frustration is real when you have tossed in hard-earned money but can’t access your account much less any content 😥. Plus, subscriptions have deadlines before you have to pay again. It’s only normal if you’re hoping to make the most out of your monthly subscriptions.
Therefore, we’ve prepared this guide that contains up to 21 fixes whenever you’re having trouble logging in to Disney Plus.
Note: This guide provides pictures and steps taken from the Disney Plus website or app on Windows, macOS, Android, iPhone and iPad. However, the steps work effectively and similarly for other streaming devices, including game consoles (PS4, PS5, Xbox), Smart TVs and set-top boxes (Roku, Firestick, Apple TV).
Table of Contents
21 Fixes When You Can’t Log In or Sign In to Disney Plus
- Check the Disney Plus Server Status
- Check Your Login Credentials
- Change Your Disney Plus Account Password
- Log Out of Disney Plus on All Devices
- Use the Login Option from the Sign-Up Page
- Ensure that Your Profile is Still Active
- Update the Disney Plus App
- Restart the Disney Plus App or Refresh Your Web Browser
- Restart or Power-Cycle Your Streaming Device
- Check and Improve Your Internet Connection
- Reconnect or Disable Your VPN Connection
- Log In to Disney Plus from a PC or Mobile Web Browser
- Switch to Another Streaming Device
- Try Another Web Browser
- Use Incognito or In-Private Mode of Your Browser
- Disable AdBlock or Other Extensions on Your Web Browser
- Check for Streaming Device Updates
- Clear the Web Browser Cache
- Clear the Disney Plus App Cache and Data
- Run Malware and Virus Scans
- Report the Login Problem to the Disney Plus Help Center
21 Fixes When You Can’t Log In or Sign In to Disney Plus
1. Check the Disney Plus Server Status
Firstly, whenever encountering app or system problems, it’s always a good practice to first determine whether the issue is truly on your end. Perhaps the issue emerged due to the Disney Plus servers undergoing downtime.
These circumstances are rare considering that Disney Plus has a large number of subscribers and every second down means money lost 💸. However, it’s better to not dismiss any chances. Consequently, this simple effort can save you the hassle of meddling with your device or its settings configurations if it’s truly an error on Disney Plus’s part.
On that note, there are several ways to check the Disney Plus server status:
Method 1: Through Downdetector or Other Third-Party Status Checkers
Bear in mind that Disney Plus doesn’t dedicate a page to display its server status. Hence, you can skip straight to using a third-party server status checker website. It’s basically a user-based site that displays the outages reported by other users.
Currently, there are many websites that serve similar purposes. However, in this post, we recommend checking DownDetector’s page for Disney+.
Similarly, you can inspect ServiceDown’s dedicated page as well.
Both sites provide similar features namely a live map and a comment section. From the live map, you can view the number of reports launched in the past 24 hours. From there, perhaps there’s a high number of reports detected. Then, you can scroll to the comment section for any user descriptions on similar problems faced.
Moreover, you can use a VPN (Step 11) to circumvent Disney+’s login error in your particular area by connecting to a different region’s server. Thus, with the live map information, you can choose the server at a region where Disney+ is up and running.
A feature unique to DownDetector is that it displays the top three problems with the highest number of reports. Perhaps the top-most reported issue is the Disney Plus login issues or something in this direction. This shows that the issue is faced by many. So, you can either wait out this temporary server downtime or try using a VPN.
Method 2: Through Disney+ Social Media Pages
Secondly, you can also check the Disney Plus server status through their social media pages. For one, you can see if other users are experiencing the same problem by analyzing tweet timestamps.
To do so, simply head over to Twitter and search for the hashtag #DisneyPlus. Additionally, you can also check the Disney+ or Disney+ Help feed. Here, Disney may post a notice or information on their feed to keep users updated in cases of major streaming service issues.
However, in this scenario, there isn’t much to do other than to be patient and wait for a solution from the Disney Plus developers. At this point, if you’ve waited for days but to no avail, we suggest taking matters into your own hands and try other fixes in the post.
2. Check Your Login Credentials
Suppose you’ve checked the Disney Plus server status and realized that there’s an error on your end. Before rushing into the technical fixes, you should check if you’ve entered the correct username and password. You never know if you’ve accidentally left the CapsLock on or typed an extra space when logging in.
When checking your login credentials, there’re a few things that you should take into consideration:
Check Your Email for Typos
For starters, Disney Plus requires you to enter your email address when logging in. So, we recommend starting off by checking the email entered for any typos. This step can be done by inspecting the email entered in three parts.
First, check the email prefix or username to the left of the alias (@) symbol. Then, ensure the @ symbol is placed and the email domain entered to the right of the alias is correct. Occasionally, mistakes can take place when entering the email domain.
For example, similar names like gmail can be mistyped as ymail on accident. If your email uses the gmail domain, try using googlemail instead. Perhaps during your account registration, you might’ve used the long-form googlemail, resulting in the failed login authentications.
Re-Type Your Password
Next, for passwords, they’re hidden and appear as dots when typed. Hence, we strongly suggest clearing the password field and retyping your password instead of blindly editing the previous insertion. Additionally, be aware of the CapsLock as Disney Plus passwords are case sensitive.
Another tip to identify if your password is potentially wrong is to refer back to the password requirements set. For Disney Plus, your password must be at least 6 characters long and contains at least 1 number or 1 special character. Therefore, if the password you’re entering does not fulfil these requirements, it’s likely not the password for your Disney Plus account.
Retry Without the Auto-Filled Credentials
Another scenario is that you may have saved your Disney Plus login credentials and enabled the autofill function after your first login. This feature can drastically speed up the process of logging in and save you the trouble of remembering passwords.
However, in the long run, glitches and faulty initialization may occur during the autofill. Consequently, it disrupts the proper login process of Disney Plus. So, to reconfigure the login process, you can try to delete the filled credentials and type them in manually.
3. Change Your Disney Plus Account Password
From the previous step, perhaps you realize that the problem isn’t with your email but instead with your password. Unfortunately, you may not recall the password you used when signing up for Disney Plus.
Now, don’t get all harsh on yourself. Nowadays, with all the social media and subscriptions available, forgetting your Disney Plus account password you used three months ago is normal. This is especially true when using the same password across different platforms isn’t recommended and they all have different password requirements.
Fortunately, Disney Plus allows you to reset your password in a situation like this. To do so, you can simply follow the steps below. The steps provided are similar across all streaming devices:
- First, launch the Disney Plus app or website on your streaming device.
- Then, at the login page, enter your email and click Continue.
- Next, click the Forgot Password option under the Login button.
- Subsequently, retrieve a 6-digit code from your email inbox and enter it in the space provided. If you didn’t receive a code, remember to check your spam folder.
- After that, create a new password for your account.
- At this point, you can opt to log out of all devices connected to your Disney Plus account. For more explanation, you may refer to Step 4.
- Once you’ve decided on your new password, click Continue. A toast stating Password Changed will appear below.
- Lastly, don’t forget to recheck your email inbox for a confirmation email from Disney Plus that “Your password has been updated”.
After resetting your account’s password, try logging in to the Disney Plus app or website again.
4. Log Out of Disney Plus on All Devices
After changing your Disney Plus password, you must ensure that this change is synced across all registered devices associated with that account. To do so, anybody trying to access your account should be required to re-login.
This can be achieved by simply logging out of all devices connected to your Disney Plus account using the method below:
- To begin, go to the Disney Plus website on any device.
- Subsequently, while logged in, hover over your profile avatar in the upper-right corner.
- Then, in the drop-down menu, select Account.
- Under the Account page, choose the Log out of all devices option.
- Finally, enter your account password to confirm the action.
This process may take up to 4 hours to sync. It’s to ensure that Disney Plus logs out of all the rest of your devices.
Note: The steps are similar to sign out all devices via the Disney Plus app. However, on the Disney Plus app, you’ll find your profile avatar is located at the lower-right corner of the bottom menu instead. Moreover, do make sure you remember your registered login credentials to sign back into Disney Plus successfully.
5. Use the Login Option from the Sign-Up Page
Suppose you’re confident that the login credentials entered are correct. However, you’re still unable to log in. At this point, there may be an issue with the login form loaded on your device. To get around it, we have this quick and nifty trick up our sleeves!
We recommend trying the login option from the sign-up page, instead of the one loaded upon launching the Disney Plus app or website. We’re unsure of the sorcery behind this step but some users have mentioned that it solved their problem. Therefore, we figured it’s worth mentioning.
The steps to do so are as follow:
- First, at the original login page, scroll down to find the Sign Up option.
- Then, click Sign Up. It’ll redirect you to the sign-up page.
- From the sign-up page, select the Log In option.
- Subsequently, enter your login credentials as per usual.
- Finally, click the Login button.
However, suppose this step doesn’t work in your favour. Fret not, we have plenty of other fixes that you can try!
6. Ensure that Your Profile is Still Active
Another possible reason you can’t log in to Disney Plus is that your profile was deleted. Disney Plus allows users to create up to seven user profiles per account.
These profiles help to segment viewing between you and others sharing the account. Each profile has a personal watchlist and watch history. So, it helps eliminate problems such as mixed up personal recommendations and not picking up where you left off.
However, if the account owner has deleted your profile, whether accidentally or deliberately, you won’t be able to log in. Therefore, we recommend asking the account owner to check the status of your profile.
7. Update the Disney Plus App
Apart from issues with your login credentials, the login error on Disney Plus may also be due to app bugs 🐛. App bugs can take place for many reasons. In this case, we suspect that it’s caused by an outdated version of the Disney Plus app.
Here’s why you should try updating the Disney+ app…
When using the Disney Plus app, the app will communicate with its servers to retrieve views, content and data. When your Disney Plus app is outdated, communication problems arise between the app and its servers. The reason is that the app is no longer supported by the servers and is unable to process the new things retrieved. Consequently, it can potentially cause an error when logging into your account.
Moreover, apps like Disney Plus require occasional updates to receive necessary security patches and error solutions. Hence, while you’re frantically looking for fixes, there’s a chance that Disney Plus developers 👨💻 have already released an update to address the login problem.
With that said, in such cases, we strongly recommend checking and installing any pending updates for the Disney+ app.
It’s easy! Just follow the steps below, which are generally similar across streaming devices.:
- First, head over to the app store where you first downloaded Disney Plus.
- Then, search and locate the Disney Plus app.
- From there, visit the Disney Plus app page.
- Next, check for pending updates. If updates are available, the Update button will be visible.
- Finally, tap the Update button if available.
After installing the update, you need to configure them appropriately by restarting the Disney Plus app (Step 8).
8. Restart the Disney Plus App or Refresh Your Web Browser
Furthermore, we recommend rebooting the Disney Plus app to curb app bugs or resolve issues present in the previous session. The reason is that app bugs can be caused by too many instances of an app running in the background.
The app calls new instances of itself and keeps them around to handle user requests. When these instances are kept around for long periods of time, they can become corrupted. Hence, rebooting the Disney Plus app can remove all existing instances of the app and start a clean copy.
Moreover, Disney Plus app updates only take place when the app is restarted and old app instances are removed. Therefore, this step is also commonly used after other fixes to recalibrate and apply changes made and not only as a stand-alone step.
Suppose you’re trying to log in via the Disney Plus website. Similar results can be obtained by refreshing or reloading the Disney Plus session on your browser. This step can help to reinstate a fresh copy of the Disney Plus webpage from the Disney Plus server.
Reload the Disney Plus Web Page
For starters, you can try a simple, regular reload on the Disney Plus webpage.
Here’s what goes on behind the scenes…
A regular reload tells the browser to get the webpage’s static assets from the browser’s stored cache and loads them. However, to ensure that there is no need to retransmit a new copy of the resource, the browser will validate the cached files during page load. Hence, only resources that the server returns a 304, not modified response, are loaded.
Regardless of which browser you are using (Chrome, Firefox, Edge), the steps to refresh the Disney Plus page are similar:
- Click the reload button on the web browser
- Press the Ctrl + R key (For Windows) or the Command + R key (For macOS).
Hard Refresh the Disney Plus Web Page
Perhaps a regular reload of the Disney Plus website didn’t solve your login error. Then, you can move on to carry out a hard refresh. Different from a regular reload, a hard refresh will ignore or not reuse the browser cached files. Instead, it will request and load a new copy of all web page resources by calling the web server.
The benefit of this step is that it’s much more straightforward and thorough than a regular reload. Not only is it able to reload the Disney Plus web page, it also removes some minor cache associated with it along the way. As a result, only the most recent version of the website will be loaded, diminishing the odds of glitches.
On Windows: For most web browsers (Chrome, Firefox, Edge), press Ctrl + F5 together at the Disney Plus page to perform a hard refresh.
On macOS: For Safari and other web browsers on macOS, press the Command + Option + R key simultaneously.
Restart the Disney Plus App
For the Disney Plus app installed on your phone, rebooting the app can bring about similar effects. Essentially, it involves removing or ending any running instance of the app from your device’s main memory before beginning a new session.
Hence, the steps to reboot the Disney+ app are generally similar across most streaming devices you might be using.
- First, exit the Disney Plus app and close it by removing it from your Recent Apps or App Switcher. If you’re using Android devices, you can Force Stop the Disney Plus app through your Settings app.
- Then, relaunch the Disney Plus app from your homepage or app list.
9. Restart or Power-Cycle Your Streaming Device
Additionally, we recommend restarting your streaming device as an extra effort after relaunching the Disney Plus app.
Here’s why you should try rebooting your streaming device
This step serves two purposes in fixing your Disney Plus login error:
Firstly, restarting your devices is a quick and easy way to free up the system resources. Your Disney Plus app requires a sufficient amount of system resources to run correctly. However, the system resources on your streaming device don’t belong to the Disney Plus app alone. Instead, it’s shared by all the other software installed on your device. By force closing the Disney Plus app (Step 9), you merely deallocated system resources for the Disney Plus app. However, if other apps aren’t appropriately closed, they continue to build up in the background and eat away at your memory. Restarting your device allows you to deallocate system resources without having to attend to each app individually.
Secondly, restarting or power cycling your streaming device can remove any corrupted or incompatible code in your device’s OS. These corrupted codes can come from various processes that take place on your device. Some of the common processes are app installations, deletions and updates. This is because some code is added or removed from your device’s OS during these processes. However, sometimes it’s done improperly, causing glitches to your OS and resulting in Disney Plus login problems.
Therefore, it’s essential to restart or power cycle your device to ensure that the Disney Plus app runs correctly with good performance. Moreover, it’s also considered a good habit to restart your device once in a while and not only when a problem arises.
The section below explains the steps to restart your streaming device depending on its model, however the steps are generally alike:
- First, on your device, locate the Power button.
- Then, press and hold it until the Power Options menu appears on the screen.
- Next, tap on the Restart button and wait for your device’s screen to completely turn off.
- Lastly, wait for your device to boot up completely. This step may take several minutes to complete.
- First, press and hold down on the Power button until the “Slide to Power Off” option appears on your screen. 📴
- Next, release the Power button.
- Then, hold and drag the slider to the right until your iPhone or iPad’s screen turns black.
- After turning off your device, wait for at least ten seconds then, press and hold the Power button again until the Apple logo appears on the screen.
- Lastly, wait for your device to completely boot up and try to log in to your account to check if it resolved the issue on Disney Plus.
Power-Cycle Your Streaming Device (For Set-Top Boxes, Smart TVs, Game Consoles)
Having a more effective and thorough result compared to a basic restart, power-cycling is done on devices connected to an electrical outlet 🔌. It’s typically conducted to fix a frozen, hung or otherwise malfunctioning device.
The method to do it is to power off and disconnect an appliance or electronic equipment from its power source. Then, after a few minutes, reconnect it to the power source and turn it back on.
It has better effects than a basic restart because it resets the power source in your streaming device by flushing the energy storage units, and clearing the RAM or memory concurrently.
Therefore, to power-cycle your streaming device:
- For starters, turn off the device you’re using to stream Disney+ and switch off your TV.
- Next, unplug all the cables, mainly the power cord and HDMI cable.
- Then, wait for about 1-2 minutes before plugging the wires back correctly and turning on your device and TV.
10. Check and Improve Your Internet Connection
Moreover, you may be unable to log in to Disney Plus due to a weak or unstable Internet connection. Typically, when streaming on Disney Plus, it is recommended to have a minimum download speed of 5 Mbps or more depending on the stream quality. However, you don’t need as much just to log in to your Disney Plus account. You only need a stable and secure connection to allow your devices to communicate with Disney+’s servers.
An Internet connection is needed for a smooth and successful login process. Firstly, the Disney Plus app or website retrieves the login form from the Disney Plus servers. Then, the credentials inserted in the login form need to be sent back to the servers over the stable Internet connection. After that, the user credentials entered are searched for in the database. When the user is found, the user identity is authenticated and Disney Plus will grant them access to their accounts. The data and contents associated with the user will be sent from the server over the Internet back to the user’s device and displayed.
Test Your Internet Connection
Hence, to check if your Internet connection is stable, we recommend performing a quick and easy Internet speed test. This step is to ensure your connection is up and not experiencing low speeds or latency.
For instant results, one of the recommended internet speed test websites is Fast.com. Fun fact, Fast.com is actually created by a fellow streaming service, Netflix!
After conducting the internet speed test, suppose you notice a drop in your Internet speed. Then, you can try these few ways to improve the connection:
Switch from Mobile Data to Wi-Fi and Vice Versa
Perhaps you’re connected to your home Wi-Fi when logging into Disney Plus. We suggest switching from Wi-Fi to mobile data and vice versa. This can help identify whether the source of the Internet is the cause of login errors.
Moreover, you may opt for mobile data when logging in to Disney Plus. The reason is that mobile data is often a more reliable source of Internet than Wi-Fi. By theory, this isn’t the case. Wi-Fi is supposed to be more reliable because it’s transmitted via routers using fixed-line broadband connections. Mobile data, on the other hand, requires you to connect to the nearest 4G tower. 📶
Nevertheless, mobile data is faster than Wi-Fi due to poor local broadband infrastructure. It’s also not affected by outdated routers 📡 and the number of people sharing the network.
However, in this step, we’ve suggested switching between both Wi-Fi and mobile data. The reason is that mobile data may be unsuitable for the service in some cases.
You can carry out this change through the notification shade or device Settings.
Forget and Reconnect to Your Wi-Fi connection
While mobile data is generally a better option for Internet, not everyone is subscribed to a data plan. Even when accessible, the mobile data offered may not be unlimited to support the high data consumption of Disney Plus.
In this situation, we have some recommended fixes you can try on your Wi-Fi connection. First, you can try reconnecting to your Wi-Fi connection. You can simply do so by turning the Wi-Fi setting off and on again via the notification shade.
Else, you can also attempt to forget your Wi-Fi network on your streaming device to completely reset the saved network information. To do so, follow these steps:
- To start, go to Settings.
- Then, select the Wi-Fi option.
- Next, tap on the Wi-Fi you are connected to.
- Subsequently, choose the Forget this Network option.
- After 2 to 3 minutes, reconnect to the Wi-Fi again.
Power-Cycle Your Router or Modem
Moreover, you can also reconfigure your Wi-Fi by power-cycling your router. This step is another method to improve your Internet speed by cooling down your router and restarting its operation. The steps to do so are:
- First, turn off and unplug the power from your Internet modem or router.
- Then, wait approximately 30 seconds.
- Subsequently, reconnect the power source to the router or modem, turn it on, and wait for it to connect to the Internet.
- Lastly, connect your streaming device to the Wi-Fi and try streaming Disney+ again.
Check the Router Settings
With improvements in technology, even modern Internet routers are getting equipped with tonnes of new features. Some users may not know this but you can actually change your router settings by logging in to your router’s site. However, occasionally, users may have made some misconfigurations such as parental control filters, resulting in the blockage of the Disney Plus website. Hence, we suggest checking your router settings and allowing the connection to the Disney Plus website.
To check your router settings, you may follow these steps:
Note: Before you proceed, avoid making any unnecessary edits to your router settings. Moreover, you should also dig deeper into different router settings and obtain a certain level of expertise. Suppose any configurations are done wrongly. It may expose your device and data to external threats such as viruses and trojans.
Step 1: Find your Router’s IP Address
For starters, you’ll need to figure out your router’s IP address.
- First, open the Windows search bar and type Control Panel in the search box.
- Next, select the Control Panel app.
- Then, under Network and Internet, click on View network status and tasks.
- From there, click on the link for Connection: Wi-Fi. This option will be displayed as Connection: Ethernet if you’re connected to your router with an Ethernet cable.
- Subsequently, select Details in the pop-up box.
- Finally, find your router’s IP address next to IPv4 Default Gateway.
- First, click the Apple logo on the top left corner.
- Next, select System Preferences from the drop-down menu.
- Then, click on Network.
- Subsequently, select Wi-Fi in the left panel and click on Advanced.
- After that, click on TCP/IP in the top panel.
- Lastly, find your router’s IP address next to Router.
Step 2: Update Your Router
Once you’ve successfully retrieved your router’s IP address, you can proceed to update your router. The steps are as follows:
- First, launch your device web browser.
- Then, type your router’s IP address into the search bar.
- Next, enter your username and password which can be found in your router’s manual or the router itself.
- Then, under Settings, check if any settings like parental control or filters are blocking access to the site. If so, disable all types of filters or parental control settings.
- Some routers may have a safe access feature similar to the parental control setting. You need to ensure that this setting is disabled as well.
- Finally, reboot your router and reconnect to your Wi-Fi.
After conducting the steps above, check if you can log in to your Disney Plus account.
Conduct a Factory Reset on Your Router
Another possible reason you can’t log in to Disney Plus is due to the corrupted firmware of your router, causing your internet to be unstable. In this scenario, resetting the router to its factory default settings may solve the problem.
The steps to do so are as follows:
- For starters, power on the router.
- Then, disconnect your router from all wired and wireless devices.
- Next, remove all the cables except the power cord from the router.
- Subsequently, press and hold the Reset button of your router for seven seconds using a sharp object such as a paper clip. You can find this button at the back of the router. When holding the Reset button, the lights of the router will flash.
- After seven seconds, release the Reset button.
- Then, wait until the router is properly started. This is indicated by the power LED of the router turning green.
- Next, connect your router to the internet and then to the PC.
Note: The specific steps to reset an Internet router may differ depending on the device model. Hence, if possible, do refer to any official guides or manuals for the particular device.
Disconnect Bandwidth-Hogging Devices from your Wi-Fi
Additionally, you can improve your internet speed by having others sharing the same network to pause their network activities temporarily. The reason is that the amount of bandwidth allocated to you will decrease as the number of people using the network concurrently increases.
As mentioned before, a high-speed internet isn’t required to log in to Disney Plus. However, having as much bandwidth as possible can give you more accurate results when troubleshooting your Disney Plus login issue.
11. Reconnect or Disable Your VPN Connection
Disney Plus is a streaming service only made available in limited countries. So, you can find the list of countries where Disney+ services are available on this page.
Therefore, to get past these location restrictions 🚫, you’re often recommended to use a VPN. You simply choose the server locations where Disney Plus is available, such as the USA.
Nevertheless, using a VPN could be the reason you can’t log in to Disney Plus as well.
Problems when using a VPN to watch Disney+
1. Slows Down or Halts Your Internet Connection
In some cases, the VPN connection may not be configured or booted up correctly, likely causing your Disney+ login issues. For one, a poor VPN configuration can affect your internet connection. It reduces your internet speed or causes the connection to be unstable. Consequently, the Disney Plus app or website cannot establish stable communication with the Disney Plus servers to log you in correctly.
2. Disney + Detects Your VPN
Additionally, there’s a possibility that Disney Plus has detected that you’re using a VPN to access geo-restricted content. This situation can occur especially if you’re using free VPN providers. The reason is that free VPNs are susceptible to two simple detection tests used by Disney.
First, they check for any IP, DNS and WebRTC leaks that expose your real IP address. IP leakages are typically caused by vulnerabilities like browser plugins (Step 16) and the operating system of your device. However, it’s more common in poor VPNs as good VPN providers have built-in workarounds in their software.
Secondly, Disney Plus checks how many users are connected to the same IP address. If the numbers are abnormally high, Disney will interpret it as a VPN server and block the offending IP. This test is highly effective against cheap or “free” VPNs. They tend to take this concern lightly and allocate too many users to the same server. In contrast, good VPN services avoid overfilling their servers. To avoid being detected, they’ll also check their connections with Disney Plus and other streaming services at least once a day.
Steps to Fix Disney+ Not Working With Your VPN
Hence, a simple fix we recommend for when you encounter VPN issues when streaming Disney+, is reconnecting your VPN connection. So, try disconnecting your VPN connection and then turning it back on again to force reconnect.
For a manually configured VPN connection on Windows, you can disconnect it through the steps below:
- First, go to Settings > Network & Internet
- Then, select VPN from the left side menu.
- Next, choose the VPN connection you want to disable.
- Finally, click Disconnect or Remove.
After that, relaunch the Disney Plus app or refresh the Disney Plus website (Step 8). Then, try to log in to your Disney Plus account and check if the login error persists.
For some, you may be out of region but are determined to log in and stream on Disney Plus. In that case, a VPN connection may be your only way around. However, we strongly recommend investing in a premium VPN service. It can help avoid issues such as internet interruptions and login problems on Disney Plus. Additionally, the turnover will be worth it as it can be used for various purposes beyond Disney Plus.
So, Need a Top-Tier and Affordable VPN for Disney +? Try NordVPN!
From our experience, we found that NordVPN works well with Disney Plus. It successfully connects you to a different location’s server and sets up almost instantly. So you can begin watching that new Marvel show almost instantly.
All with just a click of a button!
Get NordVPN with up to 68% OFF today!
12. Log In to Disney Plus from a PC or Mobile Web Browser
Moreover, you can also attempt to log in through the Disney+ website on either your mobile device or PC browser. From there, you can determine if the problem is due to the Disney Plus app or your account.
To save you the hassle, we’ve attached the link for the Disney Plus website login page here!
The browser version of the Disney Plus website is similar to the Disney Plus app. However, when errors occur with the app, the browser version is typically able to function without issues. This is because of a website’s compatibility and upgradability. Hence, you can use it to log into your Disney+ account as you would on the Installed app on your streaming device.
When talking about compatibility, the browser version of Disney Plus isn’t particular about the software version of your streaming device (Step 17). The Disney Plus app on the other hand will develop bugs if your current device software version can’t support it.
For upgradability, the Disney Plus website is more dynamic and flexible towards updates. It’s generally easier to integrate updates on websites compared to apps. The reason is that developers can directly integrate updates on the website without having to push the updates to users and requiring to download them. This advantage helps to avoid issues like login errors when pending updates aren’t installed.
Suppose this step doesn’t work for you. Thus, there could be a problem with your Disney Plus account, or the browser you’re using doesn’t support the Disney Plus website. In that case, you should further inspect the issue by disabling browser extensions (Step 16) or trying a different browser (Step 14).
13. Switch to Another Streaming Device
This fix is simple. In this step, we would like to troubleshoot whether the cause of the login error is your device’s inadequacies or instead an issue with your account in particular. Hence, we recommend attempting to log in to Disney+ using a different device.
For example, suppose you’re originally using your mobile device. Then, for this step, you can try to log in on your PC/desktop instead. If you can sign in successfully, your original device may not have the suitable software version to support the latest Disney Plus app. For further explanations, you can refer to Step 17.
Otherwise, you may have to contact your device manufacturer’s support team. For instance, if you can’t log in to Disney Plus only when using a Roku TV, you can contact Roku Support.
For PC users apart from trying the Disney+ website, you can attempt to log in through the dedicated app as well. It’s available on both the Microsoft Store and Mac App Store.
However, perhaps you can’t log in from the new device either. Then, it may be an issue with your Disney Plus account. In that case, we suggest reporting your problem to the Disney Plus Help Center (Step 21).
14. Try Another Web Browser
Perhaps from the previous step, you’ve decided to switch to a PC but unfortunately, you still can’t log in to your Disney Plus account. At this point, we can’t conclude that it’s a problem with your account just yet. This is because the browser you’re using might be the culprit as well. Hence, apart from trying out another device, we also recommend logging in on different web browsers.
From what we’ve analysed, Disney Plus supports the majority of the browsers available. The only difference is that each browser gives a different user experience. This is because different browsers run on different engines that render web pages distinctively. However, the bigger cause behind the login error would be your web browser being outdated.
An outdated browser can’t communicate with the Disney Plus web page server correctly. Hence, it can’t load and interpret the web page properly, leading to various login issues. You can find Disney Plus’s minimum web browser requirements for different devices by reading their guide here.
With that said, we suggest inspecting your browser for any pending updates using the steps below:
Steps to Check for Pending Updates on Your Web Browser
For Google Chrome
- For starters, launch Google Chrome on your device.
- Then, look at the More icon on the top right corner.
- Next, check if pending updates are available. If an update is pending, the icon will be colored. The color of the icon indicates how long the update has been released.
- Subsequently, if an update is available, click on the More icon.
- Finally, click Update Google Chrome. If you can’t find this button, your browser is up to date.
For Microsoft Edge and Mozilla Firefox
- First, launch the web browser.
- Then, click on the main menu button in the top right corner.
- Next, select Help (Firefox) or Help & Feedback (Edge).
- After that, click About Modzilla Firefox or About Microsoft Edge.
- From there, the browser will automatically check and download the available updates.
Once the browsers are updated, don’t forget to relaunch the browser to configure the updates.
For Safari (macOS)
To update the Safari web browser on macOS you just have to make sure you’re running the latest macOS updates. So, the latest version of macOS will also include the most recent version of Safari.
15. Use Incognito or In-Private Mode of Your Browser
Sometimes, it isn’t a problem with the entire browser. Instead, it may be an error in the main session of the browser or an issue with your browser user data. Consequently, these problems can hinder the normal operation of the Disney Plus website, causing you to encounter the login error. However, these issues may not be on your end and troubleshooting will require a whole lot of effort. Therefore, to make your task easier, we suggest accessing the Disney Plus website using incognito mode.
The incognito or in-private mode is a feature most modern browsers offer. It creates a temporary session of the user which is isolated from the main session. In incognito mode, your user data from the main session is also not required. As a result, you can easily get around problems with the main browser session to solve the Disney Plus login error.
Plus, it’s worth noting that in incognito mode the browser extensions and cache files aren’t acting on the web pages unless configured. So, this step can also help troubleshoot whether the site data or extensions are the sources of the problem.
Hence, the steps to access incognito mode on your browser are as follows:
- Windows: Ctrl + Shift + N
- macOS: Command (⌘) + Shift + N
- First, click on the kebab menu on the top-right corner of the browser.
- Then, select New incognito window.
- Windows: Ctrl + Shift + P
- macOS: Command (⌘) + Shift + P
- First, click on the hamburger menu (三) on the top-right corner of the browser.
- Then, select New Private Window.
- Windows: Ctrl + Shift + N
- macOS: Command (⌘) + Shift + N
- First, click on the meatball menu icon on the top-right corner of the browser.
- Then, select New InPrivate window.
- macOS: Command (⌘) + Shift + N
- First, click on File. It is on the top-left corner of the browser.
- Then, from the drop-down menu, select New Private Window.
If this fixes your Disney+ login issue, you can try clearing the web browser cache (Step 18) or disabling your potentially conflicting browser extensions (Step 16).
16. Disable AdBlock or Other Extensions on Your Web Browser
Occasionally, you aren’t able to log in to Disney Plus because the adblocker or other extensions are unintentionally interfering with the website. An adblocker is a browser extension that prevents advertisements from appearing on web pages. While it’s common for users to enable this extension, it tends to disrupt the normal operation of the site. Hence, to successfully log in to your account, you’ll have to retry after disabling your adblocker.
The steps to do so are as follows. Do take note that the steps may vary depending on the type of browser you’re using:
Steps to Disabling the AdBlock Extention
For Chrome, Firefox and Microsoft Edge (Windows)
- First, visit the Disney+ web page.
- Then, click the AdBlock icon on the top-right of your browser. A drop-down menu will appear.
- Then, select Always under the Pause on this site section.
- At this point, the web page should refresh. The AdBlock icon should turn from red to green. This change indicates that AdBlock is disabled for Disney+.
- Finally, refresh the Peacock TV page again (Step 4) if necessary.
Note: While Google Chrome and Microsoft Edge supports both AdBlock and AdBlock Plus, Firefox no longer supports AdBlock. However, the steps to disable other adblocker extensions are similar.
For Safari (macOS)
- First, open up your Safari browser.
- Then, click on Safari located in the menu bar.
- Next, select Preferences. The Preferences window will be displayed.
- Subsequently, click on the Extensions button. A list of all extensions you’ve installed to Safari will appear.
- After that, navigate to and click on AdBlock/AdBlock Plus in the list of extensions in the left pane.
- Finally, toggle the On button to Off in the Preferences window. AdBlock/AdBlock Plus will then be temporarily disabled, until the user decides to re-enable the extension.
Steps to Turn Off Other Extensions on Your Web Browser
After disabling the adblockers, suppose the Disney Plus login error still persists. If so, proceed to check if you have any other browser extensions, plugins, and add-ons enabled. Whether these extensions are set for Disney Plus or not, it can also impede. Therefore, we suggest temporarily disabling all of them when troubleshooting the login error.
You can follow the steps below to disable extensions on your web browser:
For Google Chrome, Microsoft Edge and Mozilla Firefox (Windows)
- Firstly, click the 3 dots at the upper-right, hover over More tools, and click Extensions.
- On the Extensions page, under the extension you wish to disable, turn the switch off.
For Safari (macOS)
- With Safari launched, from the Menu Bar, select Safari and click Preferences.
- At the next window, choose Extensions from the top bar.
- To disable a Safari extension, uncheck the box next to the particular extension.
Once you have disabled all extensions, refresh the Disney Plus website (Step 9) and try to log in. If this fix didn’t work for you, we recommend trying another browser (Step 15).
17. Check for Streaming Device Updates
Another cause leading to Disney Plus login issues is an incompatible software version to support Disney Plus. Disney has released information about the system requirements for supported devices on their Help Center.
For Apple devices, Disney supports Apple iOS, iPad and Apple TV devices with no apparent cutoffs for specific devices supported. However, we advise you to use at least an iPhone 6 or an iPad released in recent years.
Moving on to Android devices, you’ll need at least a version 5.0 (Lollipop) Android OS to run the Disney Plus app. The only significant omissions right now are the Nintendo Switch and Vizio Smart TV.
Moreover, it’s important to keep your device software updated to avoid bugs and glitches on your streaming device. These bugs come from processes such as installing software, deleting files and updating apps not executed correctly. As a result, they leave corrupted codes behind on the device’s OS.
In that case, you should check your streaming device for any pending software updates. There are two ways to check for a software update. For one, some devices will display a pending software update notification which you can view by pulling down the notification shade.
Another way is to check for updates in Settings using these few simple steps:
- First, head over to Settings on your device.
- Then, under Software Update or System Update, check if updates are available.
If there are pending updates, tap on Download now to begin the installation. Once that’s done, your device will automatically reboot to configure the updates.
The following are links to official guides you can refer, to check for pending OS updates on your set-top box:
18. Clear the Web Browser Cache
Say you’re visiting the Disney Plus website for the first time. At that point, your browser doesn’t know the website or have any stored assets and programs about it. Hence, your browser requests them from the Disney Plus servers.
So, static assets are stored on your device’s hard drive as cache and stays on your device for some time. It’s accessed whenever you visit the Disney Plus website. As a result, the browsing speed increases for Disney Plus. The reason is that the access time needed is shorter than asking the remote server.
However, the Disney Plus website will also have updates for new features and bug fixes. Without requesting newly updated assets, your browser won’t have the latest files to run the Disney Plus website. Outdated website assets can lead to mismatched formatting and broken programs. They may hinder the communication between the website and the Disney Plus server, leading to login errors.
Theoretically, servers are responsible for checking and replacing outdated assets on users’ devices. However, it would be best if you took charge and cleared your browser cache regularly.
Aside from that, as the Disney+ website cache continues to accumulate, it can slow down navigations and operations. Thus, this could be a reason the login form isn’t showing, updating or submitting properly. Besides that, this cache can give away your true location, rendering any VPNs on your end useless, and Disney+ blocking 🚫 your connection.
Therefore, the following are steps to clear the web browser cache:
The following steps are catered for Google Chrome. However, if you’re using a different web browser on Windows (Firefox, Edge), the steps are still similar:
- First, access your browsing history by pressing Ctrl + H together. Or click the menu button at the top-right and choose History at the drop-down.
- On the following page, click the Clear Browsing Data button. For Google Chrome, that’ll be on the left.
- Next, under Basic, check all options. Plus, you should select a time range of All time. Then, click Clear Data.
- First, with Safari launched, from the Menu Bar, click Safari and select “Preferences…”
- At the following window, choose Advanced from the top bar, and tick the box next to “Show Develop menu in bar”.
- Subsequently, from the menu bar, click Develop, and select Empty Caches.
- After that, you can clear your search history and even more Site Data and Cookies. To do this, from the Menu Bar, click Safari, and choose “Clear History…”.
- Lastly, click Clear History at the following window.
19. Clear the Disney Plus App Cache and Data
If accessing the Disney Plus website produces cache, likewise using the Disney Plus app does too. Similarly, leaving cached files and data uncleared allows for potentially corrupted data. Consequently, it can result in Disney Plus login issues along with other app functionalities affected as well.
Therefore, as a fix, we recommend clearing your Disney Plus app cache and data now and then to keep your device healthy.
There are two ways to clear the Disney Plus app cache:
Delete the Disney Plus App Cache and Data Through Settings
For Android devices, Android TVs, and some set-top boxes like Amazon Firestick, you can clear all the Disney Plus app data through the Settings app.
To navigate to these settings:
- Firstly, open the Settings app, and tap on Apps & notifications.
- Then, select Disney+ from the list of apps.
- Next, tap Storage & cache.
- Following that, start by tapping Clear Cache, and then you can choose Clear Storage.
For Amazon Fire TV devices, you can check out their guide to clear app cache by clicking here.
Reinstall the Disney Plus App
Secondly, you can also clear the Disney Plus app cache by reinstalling the app. This process will remove all data files associated with Disney Plus and lodges a fresh new copy on your device. Hence, it’s considered more effective and complete compared to the step above. Moreover, this step is an alternative for devices that don’t have a one-click button to clear cache like in the previous method. For example, these devices include iPhone, iPad and Apple TV.
Generally, the steps to reinstall the Disney Plus app are similar across most streaming devices and are as follows:
- First, uninstall the Disney+ app, whether by long-pressing for the selection menu or through the Settings.
- Then, select Uninstall or Remove App.
- Next, you can choose to restart your device or straight go to your native App Store to install the Disney+ app.
20. Run Malware and Virus Scans
Apart from outdated software versions, your streaming device could also be infiltrated by malware and viruses 👾. These viruses infect files on your device which can, in turn, eat up your system resources. Consequently, the lack of system resources can negatively affect your device’s performance when running the Disney Plus app.
Moreover, these malware can end up infecting the Disney Plus app itself, causing it to be susceptible to external threats and data breaches. Therefore, when you’re having trouble logging in to your Disney Plus account, we suggest running virus scans regularly just to be safe.
The steps below will show you how to carry out a virus scan on your device:
Method 1: Using Windows Security
For Windows, you can run a quick scan in Windows Security:
- Firstly, select Start and choose Settings.
- Under Settings, select Update & Security.
- Then, click Windows Security.
- Next, click Virus & threat protection.
- After that, under Current threats, select either Quick Scan or Scan Options for an advance scan.
- Suppose you chose Quick Scan. Then, just wait for the scan to run.
If you’ve selected Scan Options, you need to choose from one of the three options.
- Select Full Scan to check files and programs currently running on your device
- Select Custom scan to scan specific files or folders
- Select Microsoft Defender Offline scan if your device has been, or could potentially be, infected by a virus or malware
- Finally, click Scan Now.
Note: Suppose you’re using previous versions of Windows 10. Then, the Current Threat option will appear as Threat History. Under threat history, you can select Scan Now for a quick scan or Run a new advance scan for the three options.
Method 2: Using Third-Party Anti-Virus and Malware Scanning Software (e.g. Malwarebytes)
There are plenty of free antivirus services online, for you to check out. Essentially, these software allow you to run malware and virus scans 🛡️ in just one simple click. Plus, it can run in the background continuously checking for security breaches 🚨, malware, and trojans, ensuring your device is always protected. However, with all the options available, it can be overwhelming to find a reliable anti-virus that’s perfect for you.
That’s why we recommend Malwarebytes a truly safe and powerful option. Plus, they even have a free version you can check out first!
So, feel free to try Malwarebytes for free on Windows, macOS, Chrome OS, Android, or iOS.
Then, once the antivirus software has done its job, restart your device (Step 9) and try logging in again.
21. Report the Login Problem to the Disney Plus Help Center
Lastly, suppose you’ve tried all the fixes above. However, none of them seems to have worked for you. In that case, don’t hesitate to bring it up with the Disney Plus Help Center. By reporting the issue, you can help other users facing similar login problems get the attention of Disney Plus developers.
As a result, not only can you get a solution faster, the fix will also be more suitable for your Disney Plus login error, according to your device. Plus, they can even help troubleshoot any account-related problems resulting in your login errors.
Having said that, there are 2 ways for you to contact Disney Plus Help:
Through Disney Plus Website
At the Disney Plus Help Center, there are several contact methods to get in touch with them for various platform issues:
So, first, go to the Disney Plus Help Center, scroll down, and select a contact method, either Live Chat or a Call 📞.
After that, it’s fairly straightforward, where you explain the Disney Plus login error you’re facing.
Another way to get in touch with the Disney Plus Help Center is through their Twitter page. You can search for their account @DisneyPlusHelp using the search bar on the app or the website.
In conclusion, Disney Plus is the new alternative to enjoy awesome Disney production movies that never get old. However, like every other streaming service, a fair amount of subscription fee is needed every month to access these movies. Therefore, we understand the frustration when you’ve paid but can’t log in and access your Disney Plus account.
With that said, we’re here to lend you a hand. This guide contains 21 fixes to try when you can’t log in to Disney Plus. All the fixes in the post can either be used as an individual effort or combined together to resolve the login issue.
Nonetheless, if none of the fixes worked for you, it may be a problem on Disney Plus’s end. So, give it a few hours before trying again.
Lastly, let us know in the comments:
- Are you having trouble signing into Disney Plus too?
- Did any of the fixes above work for you?
- Are there other useful fixes that you think we should add to the list?
Know a friend who can’t log in to Disney Plus? Give them a hand and share this post with them! It’ll surely make their day. 😊