Do you find that the Microsoft Teams app keeps crashing, is not responding or has stopped working all of a sudden, affecting your networking and productivity?
Microsoft Teams is an excellent messaging app that helps us communicate and collaborate with our team in real time. For some users, it’s one of the best applications for conducting online meetings, chatting with team members, etc. While some users have given up on the Microsoft Teams app because of the annoying and constant bugs 🐞.
According to the users, the Microsoft Team app is behaving abnormally and suddenly crashes while used. Due to this erratic behavior, they cannot host and attend meetings properly 😔. Therefore, they’re eagerly searching for proven solutions to overcome the crashing problem with the Teams app.
In this article, we’ve mentioned around 14 potential solutions 🔧 to fix the crashing issue with the Microsoft Teams software. Let’s move ahead and resolve when Microsoft Teams keeps crashing or stopping.
Note: This guide is for desktop users only. If you’re facing the same issue on Android or iOS, we recommend reinstalling the Microsoft Teams app after clearing the app cache to eliminate the problem quickly.
What Causes the Microsoft Teams to Keep Crashing or Not Responding?
Based on our research, these are some of the most common causes of Microsoft Teams keeps crashing or stopping issues:
- Malware or Viruses (Step 1)
- Corrupted Cache Files (Step 5)
- Damaged System Files (Step 7)
- Outdated Display Drivers (Step 8)
- Malfunctioned Wireless LAN Drivers (Step 9)
14 Fixes for When Microsoft Teams Keeps Crashing, Not Responding or Stopped Working
Before moving to the real solutions, we suggest checking the server status of Microsoft Teams. You can check the health status of Microsoft Teams using DownDetector. If the Microsoft Teams app is experiencing errors or delays, there’s no other option than to wait for the issue to get resolved. Once the server status is checked, you can implement the following tried and tested solutions.
1. Run a Malware Scan
One of the most common causes of the Microsoft Teams crashing issue is malware and viruses 🦠 in the system. The system likely has infectious files preventing the Microsoft Teams app from functioning correctly. In that case, we suggest executing a quick virus scan using the Malware Removal tool.
Follow the below-mentioned steps to run a virus or malware scan on your Windows PC:
- First, open the Windows Search Bar (🔎) using the Windows + S shortcut key and type Virus & threat protection.
- Then, click Virus & threat protection under the Best match section to open the Malware Removal tool.
- Next, click on Quick scan (🔄)and wait for the estimated time (⏰) to let the scan complete.
If the scanning process reports some vicious data in the computer, you should immediately remove them from the system. Once the virus or malware is removed from the system, open the Microsoft Teams app again to check the issue’s status.
2. Sign Out and Quit the Teams App
One of the most accessible solutions to eliminate crashing issues with the Microsoft Teams app is signing out from Microsoft Teams app and then completely closing it from the System Tray. This will possibly resolve all the problems with Microsoft Teams app’s functioning.
Here are the steps to sign out of the Microsoft Teams app:
- To start, open the Microsoft Teams app and click on the Profile icon.
- Next, click the Sign out option next to the Microsoft logo in the menu to sign out from the current logged-in device.
- Once you’ve signed out from the Microsoft Teams app, click on the arrow (🔺) in the taskbar to open the System Tray.
- In the System Tray, right-click on the Microsoft Team’s logo and click on the Quit option from the given options.
To check whether the issue is fixed, relaunch the Microsoft Teams app and host random meetings twice or thrice to see if it still crashes.
3. Clear Client Credentials
Clearing all the client credentials of the Microsoft Teams app also has an excellent potential to overcome the crashing issue. This will remove all the saved account credentials 🗑️ from the Windows PC. You need to sign in again to the Microsoft Teams app with the same account credentials.
Below are the steps to clear the client credentials in Windows:
- First, open the Windows Search Bar (🔎) and type Credential manager.
- Now, select Credential Manager from the search results to access all the account credentials saved on the computer.
- On the next screen, select Windows Credentials.
- Then, search for Microsoft office account credentials under the Generic Credentials section and click on Remove (🗑️) to instantly delete all the credentials.
Once all the account credentials are deleted from the system, restart the Microsoft Teams app (Step 7) and log in to the app to check if the issue is still fixed.
4. End the Microsoft Teams Process in Task Manager
Among the best working solutions to resolve all the issues with the Microsoft Teams app is to force close the app (❌) from the Task Manager (Windows) or Force Quit Applications (macOS) and restart it. This will resolve all the startup issues with the Microsoft Teams app.
Below are the steps to close the Microsoft Teams app from Task Manager and Force Quit Applications menu:
- Firstly, open the Task Manager by pressing the Windows + Shift + Esc keys simultaneously.
- Search for the Microsoft Teams app in the Processes tab and select it.
- Lastly, click on the End task (🛑) option to stop all the processes of the Microsoft Teams app.
After terminating the Microsoft Teams app processes, reopen the app 🔄 and check the issue’s status by hosting a few meetings or using the app continuously for a while.
5. Clear Microsoft Teams App’s Cache
Microsoft Teams also uses cache like other applications to offer an immersive and faster user experience. Microsoft Teams stores some valuable data in the cache file to access them in the future, so it doesn’t need to perform the same actions or tasks again. However, these cache files become garbage after some time and cause issues to the system.
In that case, we suggest clearing the Microsoft Teams app cache 🗑️ to resolve the crashing issues. You can follow the below-mentioned steps to remove Microsoft Teams App’s cache files in Windows:
- To start, open the Run program using the Windows + R shortcut key.
- Then, type C:\Users\(YourUserName)\AppData\Roaming\Microsoft\Teams in the Run program’s search bar and press Enter.
- Now, delete the mentioned folders and files, as all of these are cache and temporary contents that can be deleted:
- Tmp folder
- Local storage
- Following that, open the IndexedDB folder and finally delete the .db file from the folder.
- Restart the PC 🖥️ and reopen the Microsoft Teams app 🔄 to check the issue’s status.
6. Repair System Files
It could be possible that your Windows system has some corrupted or damaged system configuration files 📁 that is causing this problem. You can replace all the broken files with their cached versions through the DISM scan. Here are the steps to repair all the damaged system files using the DISM scan:
- Start with opening the Command Prompt as administrator on the PC.
- Now, copy-paste the below-mentioned command into the console to start the component cleanup process:
dism /online /Cleanup-Image /StartComponentCleanup
- Once the component cleanup process is completed, copy-paste the mentioned command to repair all the damaged files and restore Windows health.
DISM /Online /Cleanup-Image /RestoreHealth
You should now be able to use the Microsoft Teams app again without such crashing or stopping issues.
7. Reset or Repair Microsoft Teams
If clearing the cache or repairing the vandalized system files doesn’t resolve the issue, then the problem seems to be with the Microsoft Teams app. In that case, we suggest resetting the Microsoft Teams app to delete all the existing data and the issue. Once the data is deleted, we recommend starting the repairing process to scan the app from the roots and repair all the problems within the app.
The entire process is pretty straightforward, and the below-mentioned steps explain the same:
- To start, open the Settings app (⚙️) and move to the Apps section from the left sidebar.
- Then, navigate the Installed apps section and search for the Microsoft Teams app.
- Click on the three dots (…) and select Advanced options from the given options.
- Following that, move to the Reset section and click on the Reset button to start the resetting process.
- Finally, click the Repair (🛠️) button in the Reset section to repair the Microsoft Teams app.
Once the Microsoft Teams app is repaired and reset, open the app again to see if the issue is fixed.
8. Update the Display Adapter Drivers
Many users have also reported that malfunctioned or outdated display adapter drivers could also be one of the causes of the improper functioning of the Microsoft Teams app. Keeping this in mind, we suggest updating the display adapter drivers from the Device Manager to check whether these are the main culprits.
Here are the steps to do the same with ease:
- First, open the Windows Search Bar (🔎), enter Device Manager, and then select Device Manager from the search results.
- Next, search for Display adapters in the drivers’ list and double-click on it to view all the display drivers.
- Select a display driver from the Display adapters section and right-click on it.
- Then, click on Update driver from the contextual menu to update the selected display adapter driver.
- On the next window, select Search automatically for drivers and let the system search for new updates.
You need to follow the on-screen instructions to install the updates. Once the process mentioned above is completed, open the Teams app and see if it’s crashing again or not.
For macOS users, you can update drivers by ensuring you’re running the latest system software version (Fix 11).
9. Update the WLAN Drivers
WLAN drivers are an essential component of our Windows system that helps us connect the PC to internet devices, like wireless internet adapters, internet cards, etc. Keeping WLAN drivers updated is essential; otherwise, outdated drivers can cause irritating issues like these.
These drivers can also be updated from Device Manager, and the below-mentioned explains the same:
- Start with opening the Device Manager (💻) on the Windows PC. (Fix – 8 – Step 1 & 2)
- Once the Device Manager is opened, search for Network adapters in the list of installed drivers.
- Now, select the WLAN driver from the mentioned drivers and right-click on the driver.
- Following that, select the Update driver option from the given options.
- Finally, click on the Search automatically for drivers option and follow the on-screen instructions to update the selected WLAN driver.
You can now easily use the Microsoft Teams app without crashing issues. If the problem persists after updating the WLAN drivers, continue implementing the other solutions.
For macOS users, you can check for pending WLAN driver updates by ensuring you’re running the latest system software version (Fix 11).
10. Update the Microsoft Teams App
It could be possible that the Microsoft Teams app has some bugs that are causing this annoying issue. In that situation, we recommend updating the Teams app to check if the new update has some fixes for the issue.
Below are the steps to update the Microsoft Teams app:
From Microsoft Store
- To start, open the Microsoft Store app and head to the Library section from the left sidebar.
- Then, click on Get updates to scan for new app updates.
- Once the scanning process completes, search for the Microsoft Teams app in the Updates & downloads section.
- Lastly, click on Update to start updating the app.
Within the Microsoft Teams App
- Firstly, open the Microsoft Teams app and click on the three dots (…) in the top menu.
- Click on Check for updates to scan for new updates for the Microsoft Teams app.
- The application will automatically update the Teams app and display the message “We Will Check and Install Any Updates While You Continue to Work.”
Through Your Native App Store (Play Store for Android or App Store for iOS)
- To begin, navigate to the Play Store (Android) or App Store (iOS).
- Then, search for the Microsoft Teams app.
- Next, look for the installed Microsoft Teams app and go to its app page.
- Finally, if an update is available, select the Update button.
Once the Microsoft Teams app is updated, following any of the methods mentioned above, restart the PC 🖥️, reopen the Microsoft Teams app 🔄 and ensure that it’s working fine again.
11. Upgrade the System Software to the Latest Version
Microsoft also releases updates for its own-developed applications via official system updates. Thus, we suggest searching for system updates 🔎 and installing them on the system to ensure these apps are optimized for the OS and function correctly, avoiding issues such as this crashing and stopping problem.
You can check the below-mentioned to scan for updates and install them in a few easy steps:
- Open the Settings app (⚙️) on the Windows PC and navigate to the Windows Update section from the left navigation pane.
- Click on Check for updates to let the system scan for new or pending system updates that need to be downloaded or installed.
- Once the scanning process completes and shows some pending updates on the screen, click on Download & install all to start the updating process.
- After installing the latest updates, reboot the system and check if the issue is gone. If it’s still there, follow the below-mentioned solutions and check if they help improve the situation.
- First, select the Apple menu icon and tap System Preferences.
- After that, click Software Update.
- Next, if there are pending software updates, proceed to click the Upgrade Now or Update button.
12. Reinstall the Microsoft Teams App
If updating the system and the Microsoft Teams app also doesn’t fix this irritating issue, we suggest reinstalling the Microsoft Teams app 🔄 after deleting the current version 🗑️ from the system. Reinstalling the app will ensure all the problems associated with the application have been flushed away. Below are the steps to reinstall the Team app on your Windows system with ease:
Note: You have to uninstall the Microsoft Teams app from the PC before following the mentioned steps to reinstall the app.
- Once the Microsoft Teams app is uninstalled from the computer, navigate to the download page of Microsoft Teams.
- Then, click on Download for desktop (🖥️) on the download page to initiate the downloading process.
- Following that, click on Download Teams underneath the Teams for home or small business if you want the app for personal use. On the other hand, click on Download Teams below the Teams for work or school if you need it for business purposes.
- Once the downloading process is completed, install the MS Teams app on the system and log in to the app with a Microsoft Outlook account to see if the issue is resolved.
13. Sign Into the Desktop Version of Teams
Microsoft Teams also has a browser version with the same functions as the Microsoft Teams app. If you quickly want to avoid these crashing issues with the installed app without much effort, we recommend switching to the web version of the Microsoft Teams app.
You must visit the Microsoft Teams official website and sign in with a Microsoft account to use Teams on your browser. That’s it!
14. Contact the Microsoft Customer Support
If none of those mentioned above solutions fix the issue, you’ve no other option left than to contact Microsoft’s customer support and ask for some assistance. It’s pretty simple to get in touch with customer support, and the below-mentioned steps demonstrate the same:
- Firstly, move to Microsoft’s Contact Us page and click on the Show expanded list of products option.
- Now, select Teams in the Microsoft 365 section.
- After that, click on Get Home support and Open Get Help to open the Microsoft Get Help app to continue the process.
- Then, click on Contact Support.
- After that, select Microsoft 365 and Office from the Products and Services dropdown menu and click Confirm.
- Then, click on Click here to get more help with Microsoft Teams for personal use and choose a support option.
- In the end, implement the on-screen instructions to talk with a Customer Support Executive from Microsoft.
Microsoft Teams is an excellent application for online meetings, sharing documents and apps, and much more. However, the app has compelled users to stop using the app for a while until the sudden crashing or stopping issues disappear. Thankfully, this article shared 14 tried and tested solutions to resolve Microsoft Teams crashing or stopping issues.
We hope these solutions help you get out of this devastating situation quickly. We suggest implementing all the solutions carefully to resolve the issue immediately. By the way, also share your experience with this troubleshooting article with us by answering some short questions in the comments ⬇️:
- Did we help you resolve the sudden crashing issue with the Microsoft Teams app?
- Which of the solutions mentioned above helped you eliminate the issue?
- What other fixes did you find helpful for this Microsoft Teams app issue?
Frequently Asked Questions About the Microsoft Teams Keeps Crashing or Stopping Issue
How Do I Fix Problems With MS Teams?
You can start clearing the Microsoft Teams app cache (Step 5). If clearing the cache doesn’t fix the issue, we suggest reinstalling the Teams app from scratch.
Why Does Microsoft Teams Keep Restarting?
There could be varied reasons behind this issue, but one of the most common reasons is bugs in the Microsoft 365 app.
How Do I Clear MS Teams Cache?
Follow the below-mentioned steps to clear MS Teams cache (explained in more detail in step 5):
- Start with opening the Run program and heading to the mentioned path:
- Now, delete the mentioned folders from the mentioned destination:
- Tmp folder
- Local storage
- After that, open the IndexedDB folder, and remove the .db file.
Why Is My Microsoft Teams App Glitching?
Your Microsoft Teams app is glitching because of bugs in the app. You can try reinstalling the app (step 12) on the system to resolve the issue.
What Does Clearing Teams Cache Do?
Clearing the cache will remove everything that Microsoft Teams has stored on the system’s storage for future use for faster operations when needed.